Recharge incident

API degradation across several services

Critical Resolved View vendor source →

Recharge experienced a critical incident on December 16, 2025 affecting Recharge API and Recharge Customer Portal and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 10:11 PM UTC
Resolved
Dec 16, 2025, 11:44 PM UTC
Duration
1h 32m
Detected by Pingoru
Dec 16, 2025, 10:11 PM UTC

Affected components

Recharge APIRecharge Customer PortalRecharge Merchant Portal

Update timeline

  1. investigating Dec 16, 2025, 10:11 PM UTC

    We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.

  2. investigating Dec 16, 2025, 10:50 PM UTC

    We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users.

  3. monitoring Dec 16, 2025, 11:05 PM UTC

    A fix has been implemented and we are seeing recovery.

  4. resolved Dec 16, 2025, 11:44 PM UTC

    This has been resolved.