Resolved after 1 hour 32 minutes, affecting Recharge API and Recharge Customer Portal and 1 more, on December 16, 2025.
A fix has been implemented and we are seeing recovery.
Affected components
Recharge APIRecharge Customer PortalRecharge Merchant Portal
Update timeline
- investigating Dec 16, 2025, 10:11 PM UTC
We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.
- investigating Dec 16, 2025, 10:50 PM UTC
We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users.
- monitoring Dec 16, 2025, 11:05 PM UTC
A fix has been implemented and we are seeing recovery.
- resolved Dec 16, 2025, 11:44 PM UTC
This has been resolved.
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