Resolved after 52 minutes, affecting Recharge Customer Portal and Recharge Merchant Portal, on September 10, 2025.
The issue has been resolved and all stores should now see recovery. Our team will continue to monitor services.
Affected components
Recharge Customer PortalRecharge Merchant Portal
Update timeline
- investigating Sep 10, 2025, 09:00 PM UTC
We are investigating an issue affecting the Merchant Portal and Customer Portal. We will continue to provide updates as we review.
- identified Sep 10, 2025, 09:13 PM UTC
The issue has been identified and stores should be seeing recovery. We will continue to provide updates.
- monitoring Sep 10, 2025, 09:25 PM UTC
The issue has been resolved and all stores should now see recovery. Our team will continue to monitor services.
- resolved Sep 10, 2025, 09:53 PM UTC
This incident has been resolved.
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