Recharge incident
Getting timeouts (504 status) from the merchant and customer portal UI
Resolved after 12 hours 41 minutes, affecting Recharge Customer Portal and Recharge Merchant Portal, on August 18, 2025.
This incident has been resolved since 11:10 AM ET when our provider rolled back an upgrade. We continued monitoring and have observed full recovery.
Affected components
Update timeline
- identified Aug 18, 2025, 08:10 AM UTC
Issues with the merchant portal UI
- monitoring Aug 18, 2025, 08:30 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 18, 2025, 08:49 AM UTC
We are currently investigating this issue.
- monitoring Aug 18, 2025, 04:28 PM UTC
A fix has been implemented and we are continuing to monitor the results.
- resolved Aug 18, 2025, 08:51 PM UTC
This incident has been resolved since 11:10 AM ET when our provider rolled back an upgrade. We continued monitoring and have observed full recovery.
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