Recharge incident

Systems degraded

Resolved after 2 hours 31 minutes, affecting Recharge Analytics and Recharge API and 1 more, on September 25, 2026.

resolved Sep 25, 2026, 08:39 PM UTC

A fix has been implemented, and we are currently working on data ingest and recharge checkout assessment

Started
Sep 25, 2026, 06:07 PM UTC
Resolved
Sep 25, 2026, 08:39 PM UTC
Duration
2h 31m
Detected by Pingoru
Sep 25, 2026, 06:07 PM UTC

Affected components

Recharge AnalyticsRecharge APIRecharge Charge ProcessingRecharge CheckoutRecharge Customer PortalRecharge Merchant PortalRecharge Webhooks

Update timeline

  1. investigating Sep 25, 2026, 06:07 PM UTC

    We are currently investigating degraded systems. Our engineers are working on identifying issues.

  2. investigating Sep 25, 2026, 06:37 PM UTC

    We are continuing to work on resolving this issue. If you need to reach out to our support team, you can email us at [email protected].

  3. investigating Sep 25, 2026, 07:11 PM UTC

    We implemented a fix and are seeing a trend to recovery. We are continuing to monitor the issue.

  4. identified Sep 25, 2026, 07:53 PM UTC

    We identified the issue and implemented a fix. We are continuing to monitor this until we see full recovery.

  5. resolved Sep 25, 2026, 08:39 PM UTC

    A fix has been implemented, and we are currently working on data ingest and recharge checkout assessment

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