Recharge experienced a critical incident on September 10, 2025 affecting Recharge Customer Portal and Recharge Merchant Portal, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Recharge Customer PortalRecharge Merchant Portal
Update timeline
- investigating Sep 10, 2025, 09:00 PM UTC
We are investigating an issue affecting the Merchant Portal and Customer Portal. We will continue to provide updates as we review.
- identified Sep 10, 2025, 09:13 PM UTC
The issue has been identified and stores should be seeing recovery. We will continue to provide updates.
- monitoring Sep 10, 2025, 09:25 PM UTC
The issue has been resolved and all stores should now see recovery. Our team will continue to monitor services.
- resolved Sep 10, 2025, 09:53 PM UTC
This incident has been resolved.