Recharge Outage History
Recharge is up right nowPingoru has recorded 52 incidents for Recharge: 15 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 11 of 720 (2%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 11 of 744 (2%) |
| September 2026 | 3 | 5 of 720 (1%) |
| October 2026 | 0 | 0 of 525 (0%) |
Incidents, newest first
Major September 28, 2026 Degraded Service Performance 1h 56m Recharge Analytics, In-App Support, Recharge API, Recharge Charge Processing and 4 more
Started Sep 28, 2026, 02:00 PM UTC· resolved Sep 28, 2026, 03:57 PM UTC
- identified Sep 28, 2026, 02:00 PM UTC
Our team is aware of an issue causing slow loading times on Recharge services. We have identified the issue and are working to resolve.
- identified Sep 28, 2026, 02:44 PM UTC
We are continuing to investigate the issue.
- monitoring Sep 28, 2026, 03:36 PM UTC
Our team has applied a fix and we are monitoring the results.
- resolved Sep 28, 2026, 03:57 PM UTC
This issue is now resolved.
Notice September 25, 2026 Systems degraded 2h 31m Recharge Analytics, Recharge API, Recharge Charge Processing, Recharge Checkout and 3 more
Started Sep 25, 2026, 06:07 PM UTC· resolved Sep 25, 2026, 08:39 PM UTC
- investigating Sep 25, 2026, 06:07 PM UTC
We are currently investigating degraded systems. Our engineers are working on identifying issues.
- investigating Sep 25, 2026, 06:37 PM UTC
We are continuing to work on resolving this issue. If you need to reach out to our support team, you can email us at [email protected].
- investigating Sep 25, 2026, 07:11 PM UTC
We implemented a fix and are seeing a trend to recovery. We are continuing to monitor the issue.
- identified Sep 25, 2026, 07:53 PM UTC
We identified the issue and implemented a fix. We are continuing to monitor this until we see full recovery.
- resolved Sep 25, 2026, 08:39 PM UTC
A fix has been implemented, and we are currently working on data ingest and recharge checkout assessment
Notice September 1, 2026 Potential SMS Delays 39m
Started Sep 01, 2026, 05:35 PM UTC· resolved Sep 01, 2026, 06:14 PM UTC
- monitoring Sep 01, 2026, 05:35 PM UTC
Due to a third-party provider outage, some SMS messages may be delayed. The provider has identified the issue and is working on a resolution.
- resolved Sep 01, 2026, 06:14 PM UTC
The third party provider has resolved their outage.
Critical August 7, 2026 Upcoming Charge Notification Delay 11h 12m Recharge Webhooks
Started Aug 07, 2026, 02:07 PM UTC· resolved Aug 08, 2026, 01:20 AM UTC
- identified Aug 07, 2026, 02:07 PM UTC
We are investigating an issue that caused delays with Upcoming Charge Notifications. Our team has identified the issue and continue to work on remediation.
- monitoring Aug 07, 2026, 04:05 PM UTC
Our team has resolved the root cause of this issue. We are now reviewing potential impact.
- monitoring Aug 07, 2026, 05:57 PM UTC
Our team has determined that impacted stores are primarily those that rely on the charge/upcoming webhook for third party notifications and custom functions. We will be reaching out directly to these stores.
- resolved Aug 08, 2026, 01:20 AM UTC
This has been resolved.
Critical July 20, 2026 Merchant Admin Access Degraded 1h 21m Recharge Merchant Portal
Started Jul 20, 2026, 06:54 PM UTC· resolved Jul 20, 2026, 08:16 PM UTC
- investigating Jul 20, 2026, 06:54 PM UTC
We are observing issues with accessing the merchant portal and are currently investigating
- monitoring Jul 20, 2026, 07:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 20, 2026, 08:16 PM UTC
We are observing full recovery and will continue monitoring.
Minor June 29, 2026 Delayed analytics data 4h 25m Recharge Analytics
Started Jun 29, 2026, 02:14 PM UTC· resolved Jun 29, 2026, 06:40 PM UTC
- investigating Jun 29, 2026, 02:14 PM UTC
Analytics data for 6/28/26 is delayed on some dashboards and reports. Our team is currently working to ensure this is updated.
- identified Jun 29, 2026, 02:32 PM UTC
We have identified the source of the delay and a resolution is in progress.
- resolved Jun 29, 2026, 06:40 PM UTC
This has been resolved and data for 6/28/26 is displaying as expected.
Minor April 29, 2026 Third party provider webhook issue 6h 31m Recharge Webhooks
Started Apr 29, 2026, 03:05 PM UTC· resolved Apr 29, 2026, 09:37 PM UTC
- monitoring Apr 29, 2026, 03:05 PM UTC
One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is collaborating to resolve the issue.
- monitoring Apr 29, 2026, 07:08 PM UTC
One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is continuing to collaborate to resolve the issue.
- resolved Apr 29, 2026, 09:37 PM UTC
This issue has been resolved.
Minor April 7, 2026 Analytics daily refresh failed impacting data exports. 4h 2m Recharge Analytics
Started Apr 07, 2026, 10:59 AM UTC· resolved Apr 07, 2026, 03:02 PM UTC
- identified Apr 07, 2026, 10:59 AM UTC
Merchant Analytics daily data refresh is delayed; the issue has been identified, the fix is being implemented, and we expect all data to be refreshed at 10:00 AM ET.
- resolved Apr 07, 2026, 03:02 PM UTC
The issue with the Merchant Analytics data refresh is fixed. All data is now refreshed.
Minor February 12, 2026 Renew Rate Dashboard Error 18m Recharge Analytics
Started Feb 12, 2026, 02:59 PM UTC· resolved Feb 12, 2026, 03:17 PM UTC
- investigating Feb 12, 2026, 02:59 PM UTC
We are currently investigating an error on the Renewal Rate Dashboard
- resolved Feb 12, 2026, 03:17 PM UTC
This error has been resolved.
Notice December 17, 2025 Degraded Admin Accessibility 1h 2m Recharge Merchant Portal
Started Dec 17, 2025, 05:21 PM UTC· resolved Dec 17, 2025, 06:24 PM UTC
- investigating Dec 17, 2025, 05:21 PM UTC
We are currently seeing degraded admin accessibility in the merchant portal and are investigating.
- investigating Dec 17, 2025, 05:35 PM UTC
We are starting to see resolution and are continuing to investigate.
- investigating Dec 17, 2025, 05:36 PM UTC
We are starting to see some recovery and are continuing to work to get fully resolved.
- monitoring Dec 17, 2025, 06:06 PM UTC
A fix has been implemented, and we are seeing full recovery.
- resolved Dec 17, 2025, 06:24 PM UTC
This incident has been resolved.
Critical December 16, 2025 API degradation across several services 1h 32m Recharge API, Recharge Customer Portal, Recharge Merchant Portal
Started Dec 16, 2025, 10:11 PM UTC· resolved Dec 16, 2025, 11:44 PM UTC
- investigating Dec 16, 2025, 10:11 PM UTC
We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.
- investigating Dec 16, 2025, 10:50 PM UTC
We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users.
- monitoring Dec 16, 2025, 11:05 PM UTC
A fix has been implemented and we are seeing recovery.
- resolved Dec 16, 2025, 11:44 PM UTC
This has been resolved.
Critical November 9, 2025 Issue with charge processing 3d 6h Recharge Charge Processing, Recharge Customer Portal, Recharge Merchant Portal
Started Nov 09, 2025, 06:06 PM UTC· resolved Nov 13, 2025, 12:36 AM UTC
- investigating Nov 09, 2025, 06:06 PM UTC
We are currently investigating an issue impacting charge processing.
- identified Nov 09, 2025, 07:32 PM UTC
The issue has been identified, and a fix is being implemented.
- identified Nov 10, 2025, 03:54 PM UTC
A fix has been deployed. Our team is now working on cleanup of impacted charges.
- identified Nov 10, 2025, 06:11 PM UTC
We are continuing to review and work on impacted charges.
- identified Nov 10, 2025, 09:54 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 11, 2025, 05:05 PM UTC
At this time only a limited subset of stores are impacted and our team is working to address lingering issues. Store updates will continue to be made throughout the day.
- resolved Nov 13, 2025, 12:36 AM UTC
The root cause of this incident has been resolved. Those impacted will receive further communication.
Minor November 4, 2025 Email Domain Authentication Issues 42m Recharge Merchant Portal
Started Nov 04, 2025, 09:25 PM UTC· resolved Nov 04, 2025, 10:07 PM UTC
- identified Nov 04, 2025, 09:25 PM UTC
We are aware of an issue impacting Sendgrid use in some stores. Our team is investigating.
- resolved Nov 04, 2025, 10:07 PM UTC
We are observing full recovery and will continue monitoring.
Minor October 23, 2025 Missing Data in Email Analytics 4d 5h Recharge Analytics
Started Oct 23, 2025, 01:42 PM UTC· resolved Oct 27, 2025, 07:13 PM UTC
- identified Oct 23, 2025, 01:42 PM UTC
Data may be missing from email analytics for 10/22/25 on some stores. Additionally, this may cause some email analytic dashboard tiles to appear without values.
- resolved Oct 27, 2025, 07:13 PM UTC
This has been resolved.
Minor October 20, 2025 Analytics Data Delayed for 10/19/25 8h 26m Recharge Analytics
Started Oct 20, 2025, 01:38 PM UTC· resolved Oct 20, 2025, 10:05 PM UTC
- identified Oct 20, 2025, 01:38 PM UTC
Due to a third party provider outage, there is some stale data displayed on the analytics dashboards for 10/19/25 and the drill down queries within the reports may not work as expected. Our team is monitoring the third party outage and recovery, and will be able to update the data once it is resolved.
- resolved Oct 20, 2025, 10:05 PM UTC
This issue has been resolved and all data has been updated.
Notice October 16, 2025 Internal Server Error in the onboarding checklist 1h 29m Recharge Merchant Portal
Started Oct 16, 2025, 08:25 PM UTC· resolved Oct 16, 2025, 09:54 PM UTC
- investigating Oct 16, 2025, 08:25 PM UTC
We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime you can access your Recharge admin by amending the end of the URL to /merchant/home
- identified Oct 16, 2025, 08:42 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 16, 2025, 09:54 PM UTC
This issue has been resolved.
Notice October 10, 2025 Analytics daily run data is impacted and not refreshed properly 1h 36m Recharge Analytics
Started Oct 10, 2025, 12:09 PM UTC· resolved Oct 10, 2025, 01:46 PM UTC
- identified Oct 10, 2025, 12:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 10, 2025, 01:45 PM UTC
The issue has been resolved, and all data is up to date.
- resolved Oct 10, 2025, 01:46 PM UTC
The issue has been resolved, and all data is up to date.
Notice October 9, 2025 Analytic drill-down data is unavailable 4h 9m Recharge Analytics
Started Oct 09, 2025, 10:40 AM UTC· resolved Oct 09, 2025, 02:50 PM UTC
- identified Oct 09, 2025, 10:40 AM UTC
The issue with the Analytics drill-down data has been resolved. All reports/exports should be working as expected.
- resolved Oct 09, 2025, 02:50 PM UTC
This incident has been resolved.
Minor September 26, 2025 Delayed processing of some Rewards flows 3d 15h Recharge Webhooks
Started Sep 26, 2025, 08:57 PM UTC· resolved Sep 30, 2025, 12:23 PM UTC
- investigating Sep 26, 2025, 08:57 PM UTC
We are an investigating an issues affecting some Rewards flows and email marketing consent synchronization.
- identified Sep 26, 2025, 09:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 26, 2025, 09:35 PM UTC
A fix has been implemented and we are monitoring results.
- monitoring Sep 27, 2025, 12:13 AM UTC
A fix has been implemented, and the issue is now resolved. Our team is continuing to work on data cleanup.
- resolved Sep 30, 2025, 12:23 PM UTC
Data cleanup has been completed. This issue is now fully resolved.
Minor September 25, 2025 Stale Analytics Data 3h 42m Recharge Analytics
Started Sep 25, 2025, 12:07 PM UTC· resolved Sep 25, 2025, 03:50 PM UTC
- identified Sep 25, 2025, 12:07 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 25, 2025, 03:50 PM UTC
This issue is now resolved and data for 9/24/25 is displayed on the home and analytics pages as expected.
- resolved Sep 25, 2025, 03:50 PM UTC
This issue is now resolved and data for 9/24/25 is displayed on the home and analytics pages as expected.
Minor September 18, 2025 Stale data for 9/17/25 on some analytics dashboards 4h 47m Recharge Analytics
Started Sep 18, 2025, 02:49 PM UTC· resolved Sep 18, 2025, 07:37 PM UTC
- investigating Sep 18, 2025, 02:49 PM UTC
Our team has identified that some analytics dashboards are reflecting stale data for 9/17/25. We are working to identify the issue and update the data.
- identified Sep 18, 2025, 02:52 PM UTC
We have identified the issue and are working on a fix.
- resolved Sep 18, 2025, 07:37 PM UTC
This issue is now resolved and data for 9/17/25 is now displaying as expected on the analytics dashboards.
Critical September 10, 2025 Merchant Admin Outage 52m Recharge Customer Portal, Recharge Merchant Portal
Started Sep 10, 2025, 09:00 PM UTC· resolved Sep 10, 2025, 09:53 PM UTC
- investigating Sep 10, 2025, 09:00 PM UTC
We are investigating an issue affecting the Merchant Portal and Customer Portal. We will continue to provide updates as we review.
- identified Sep 10, 2025, 09:13 PM UTC
The issue has been identified and stores should be seeing recovery. We will continue to provide updates.
- monitoring Sep 10, 2025, 09:25 PM UTC
The issue has been resolved and all stores should now see recovery. Our team will continue to monitor services.
- resolved Sep 10, 2025, 09:53 PM UTC
This incident has been resolved.
Minor September 3, 2025 Shipping Rate Issues 1d 23h Recharge Charge Processing
Started Sep 03, 2025, 05:35 PM UTC· resolved Sep 05, 2025, 05:04 PM UTC
- investigating Sep 03, 2025, 05:35 PM UTC
We are currently investigating issues with shipping rates being applied on some stores.
- identified Sep 03, 2025, 07:29 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 03, 2025, 08:48 PM UTC
The issue has been identified as a result of incomplete external shipping rate response data being received on some stores. Recharge is taking steps to mitigate the impact while the fix is being implemented by the shipping rate partner.
- monitoring Sep 04, 2025, 12:35 AM UTC
We are seeing recovery and Recharge is continuing to take steps to mitigate the impact while the fix is being implemented by the shipping rate partner.
- resolved Sep 05, 2025, 05:04 PM UTC
This incident has been resolved.
Major August 18, 2025 Getting timeouts (504 status) from the merchant and customer portal UI 12h 41m Recharge Customer Portal, Recharge Merchant Portal
Started Aug 18, 2025, 08:10 AM UTC· resolved Aug 18, 2025, 08:51 PM UTC
- identified Aug 18, 2025, 08:10 AM UTC
Issues with the merchant portal UI
- monitoring Aug 18, 2025, 08:30 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 18, 2025, 08:49 AM UTC
We are currently investigating this issue.
- monitoring Aug 18, 2025, 04:28 PM UTC
A fix has been implemented and we are continuing to monitor the results.
- resolved Aug 18, 2025, 08:51 PM UTC
This incident has been resolved since 11:10 AM ET when our provider rolled back an upgrade. We continued monitoring and have observed full recovery.
Minor July 18, 2025 Analytics Data Delay 3h 24m Recharge Analytics
Started Jul 18, 2025, 02:02 PM UTC· resolved Jul 18, 2025, 05:27 PM UTC
- monitoring Jul 18, 2025, 02:02 PM UTC
Our team has identified the root cause of the issue and data is now being repopulated. Stores will begin to see updated analytics data over the course of the next few hours.
- resolved Jul 18, 2025, 05:27 PM UTC
This incident has been resolved and all Analytics data has been refreshed.