Recharge Outage History

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Recharge had 47 outages in the last 2 years totaling 392h 26m of downtime — averaging 1.9 incidents per month.

There were 47 Recharge outages since January 26, 2025 totaling 392h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getrecharge.com

Major September 28, 2026

Degraded Service Performance

Detected by Pingoru
Sep 28, 2026, 02:00 PM UTC
Resolved
Sep 28, 2026, 03:57 PM UTC
Duration
1h 56m
Affected: Recharge AnalyticsIn-App SupportRecharge APIRecharge Charge ProcessingRecharge CheckoutRecharge Customer PortalRecharge Merchant PortalRecharge Webhooks
Timeline · 4 updates
  1. identified Sep 28, 2026, 02:00 PM UTC

    Our team is aware of an issue causing slow loading times on Recharge services. We have identified the issue and are working to resolve.

  2. identified Sep 28, 2026, 02:44 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Sep 28, 2026, 03:36 PM UTC

    Our team has applied a fix and we are monitoring the results.

  4. resolved Sep 28, 2026, 03:57 PM UTC

    This issue is now resolved.

Read the full incident report →

Notice September 25, 2026

Systems degraded

Detected by Pingoru
Sep 25, 2026, 06:07 PM UTC
Resolved
Sep 25, 2026, 08:39 PM UTC
Duration
2h 31m
Affected: Recharge AnalyticsRecharge APIRecharge Charge ProcessingRecharge CheckoutRecharge Customer PortalRecharge Merchant PortalRecharge Webhooks
Timeline · 5 updates
  1. investigating Sep 25, 2026, 06:07 PM UTC

    We are currently investigating degraded systems. Our engineers are working on identifying issues.

  2. investigating Sep 25, 2026, 06:37 PM UTC

    We are continuing to work on resolving this issue. If you need to reach out to our support team, you can email us at [email protected].

  3. investigating Sep 25, 2026, 07:11 PM UTC

    We implemented a fix and are seeing a trend to recovery. We are continuing to monitor the issue.

  4. identified Sep 25, 2026, 07:53 PM UTC

    We identified the issue and implemented a fix. We are continuing to monitor this until we see full recovery.

  5. resolved Sep 25, 2026, 08:39 PM UTC

    A fix has been implemented, and we are currently working on data ingest and recharge checkout assessment

Read the full incident report →

Notice September 1, 2026

Potential SMS Delays

Detected by Pingoru
Sep 01, 2026, 05:35 PM UTC
Resolved
Sep 01, 2026, 06:14 PM UTC
Duration
39m
Timeline · 2 updates
  1. monitoring Sep 01, 2026, 05:35 PM UTC

    Due to a third-party provider outage, some SMS messages may be delayed. The provider has identified the issue and is working on a resolution.

  2. resolved Sep 01, 2026, 06:14 PM UTC

    The third party provider has resolved their outage.

Read the full incident report →

Critical August 7, 2026

Upcoming Charge Notification Delay

Detected by Pingoru
Aug 07, 2026, 02:07 PM UTC
Resolved
Aug 08, 2026, 01:20 AM UTC
Duration
11h 12m
Affected: Recharge Webhooks
Timeline · 4 updates
  1. identified Aug 07, 2026, 02:07 PM UTC

    We are investigating an issue that caused delays with Upcoming Charge Notifications. Our team has identified the issue and continue to work on remediation.

  2. monitoring Aug 07, 2026, 04:05 PM UTC

    Our team has resolved the root cause of this issue. We are now reviewing potential impact.

  3. monitoring Aug 07, 2026, 05:57 PM UTC

    Our team has determined that impacted stores are primarily those that rely on the charge/upcoming webhook for third party notifications and custom functions. We will be reaching out directly to these stores.

  4. resolved Aug 08, 2026, 01:20 AM UTC

    This has been resolved.

Read the full incident report →

Critical July 20, 2026

Merchant Admin Access Degraded

Detected by Pingoru
Jul 20, 2026, 06:54 PM UTC
Resolved
Jul 20, 2026, 08:16 PM UTC
Duration
1h 21m
Affected: Recharge Merchant Portal
Timeline · 3 updates
  1. investigating Jul 20, 2026, 06:54 PM UTC

    We are observing issues with accessing the merchant portal and are currently investigating

  2. monitoring Jul 20, 2026, 07:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 20, 2026, 08:16 PM UTC

    We are observing full recovery and will continue monitoring.

Read the full incident report →

Minor June 29, 2026

Delayed analytics data

Detected by Pingoru
Jun 29, 2026, 02:14 PM UTC
Resolved
Jun 29, 2026, 06:40 PM UTC
Duration
4h 25m
Affected: Recharge Analytics
Timeline · 3 updates
  1. investigating Jun 29, 2026, 02:14 PM UTC

    Analytics data for 6/28/26 is delayed on some dashboards and reports. Our team is currently working to ensure this is updated.

  2. identified Jun 29, 2026, 02:32 PM UTC

    We have identified the source of the delay and a resolution is in progress.

  3. resolved Jun 29, 2026, 06:40 PM UTC

    This has been resolved and data for 6/28/26 is displaying as expected.

Read the full incident report →

Minor April 29, 2026

Third party provider webhook issue

Detected by Pingoru
Apr 29, 2026, 03:05 PM UTC
Resolved
Apr 29, 2026, 09:37 PM UTC
Duration
6h 31m
Affected: Recharge Webhooks
Timeline · 3 updates
  1. monitoring Apr 29, 2026, 03:05 PM UTC

    One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is collaborating to resolve the issue.

  2. monitoring Apr 29, 2026, 07:08 PM UTC

    One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is continuing to collaborate to resolve the issue.

  3. resolved Apr 29, 2026, 09:37 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor April 7, 2026

Analytics daily refresh failed impacting data exports.

Detected by Pingoru
Apr 07, 2026, 10:59 AM UTC
Resolved
Apr 07, 2026, 03:02 PM UTC
Duration
4h 2m
Affected: Recharge Analytics
Timeline · 2 updates
  1. identified Apr 07, 2026, 10:59 AM UTC

    Merchant Analytics daily data refresh is delayed; the issue has been identified, the fix is being implemented, and we expect all data to be refreshed at 10:00 AM ET.

  2. resolved Apr 07, 2026, 03:02 PM UTC

    The issue with the Merchant Analytics data refresh is fixed. All data is now refreshed.

Read the full incident report →

Minor February 12, 2026

Renew Rate Dashboard Error

Detected by Pingoru
Feb 12, 2026, 02:59 PM UTC
Resolved
Feb 12, 2026, 03:17 PM UTC
Duration
18m
Affected: Recharge Analytics
Timeline · 2 updates
  1. investigating Feb 12, 2026, 02:59 PM UTC

    We are currently investigating an error on the Renewal Rate Dashboard

  2. resolved Feb 12, 2026, 03:17 PM UTC

    This error has been resolved.

Read the full incident report →

Notice December 17, 2025

Degraded Admin Accessibility

Detected by Pingoru
Dec 17, 2025, 05:21 PM UTC
Resolved
Dec 17, 2025, 06:24 PM UTC
Duration
1h 2m
Affected: Recharge Merchant Portal
Timeline · 5 updates
  1. investigating Dec 17, 2025, 05:21 PM UTC

    We are currently seeing degraded admin accessibility in the merchant portal and are investigating.

  2. investigating Dec 17, 2025, 05:35 PM UTC

    We are starting to see resolution and are continuing to investigate.

  3. investigating Dec 17, 2025, 05:36 PM UTC

    We are starting to see some recovery and are continuing to work to get fully resolved.

  4. monitoring Dec 17, 2025, 06:06 PM UTC

    A fix has been implemented, and we are seeing full recovery.

  5. resolved Dec 17, 2025, 06:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 16, 2025

API degradation across several services

Detected by Pingoru
Dec 16, 2025, 10:11 PM UTC
Resolved
Dec 16, 2025, 11:44 PM UTC
Duration
1h 32m
Affected: Recharge APIRecharge Customer PortalRecharge Merchant Portal
Timeline · 4 updates
  1. investigating Dec 16, 2025, 10:11 PM UTC

    We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.

  2. investigating Dec 16, 2025, 10:50 PM UTC

    We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users.

  3. monitoring Dec 16, 2025, 11:05 PM UTC

    A fix has been implemented and we are seeing recovery.

  4. resolved Dec 16, 2025, 11:44 PM UTC

    This has been resolved.

Read the full incident report →

Critical November 9, 2025

Issue with charge processing

Detected by Pingoru
Nov 09, 2025, 06:06 PM UTC
Resolved
Nov 13, 2025, 12:36 AM UTC
Duration
3d 6h
Affected: Recharge Charge ProcessingRecharge Customer PortalRecharge Merchant Portal
Timeline · 7 updates
  1. investigating Nov 09, 2025, 06:06 PM UTC

    We are currently investigating an issue impacting charge processing.

  2. identified Nov 09, 2025, 07:32 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. identified Nov 10, 2025, 03:54 PM UTC

    A fix has been deployed. Our team is now working on cleanup of impacted charges.

  4. identified Nov 10, 2025, 06:11 PM UTC

    We are continuing to review and work on impacted charges.

  5. identified Nov 10, 2025, 09:54 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Nov 11, 2025, 05:05 PM UTC

    At this time only a limited subset of stores are impacted and our team is working to address lingering issues. Store updates will continue to be made throughout the day.

  7. resolved Nov 13, 2025, 12:36 AM UTC

    The root cause of this incident has been resolved. Those impacted will receive further communication.

Read the full incident report →

Minor November 4, 2025

Email Domain Authentication Issues

Detected by Pingoru
Nov 04, 2025, 09:25 PM UTC
Resolved
Nov 04, 2025, 10:07 PM UTC
Duration
42m
Affected: Recharge Merchant Portal
Timeline · 2 updates
  1. identified Nov 04, 2025, 09:25 PM UTC

    We are aware of an issue impacting Sendgrid use in some stores. Our team is investigating.

  2. resolved Nov 04, 2025, 10:07 PM UTC

    We are observing full recovery and will continue monitoring.

Read the full incident report →

Minor October 23, 2025

Missing Data in Email Analytics

Detected by Pingoru
Oct 23, 2025, 01:42 PM UTC
Resolved
Oct 27, 2025, 07:13 PM UTC
Duration
4d 5h
Affected: Recharge Analytics
Timeline · 2 updates
  1. identified Oct 23, 2025, 01:42 PM UTC

    Data may be missing from email analytics for 10/22/25 on some stores. Additionally, this may cause some email analytic dashboard tiles to appear without values.

  2. resolved Oct 27, 2025, 07:13 PM UTC

    This has been resolved.

Read the full incident report →

Minor October 20, 2025

Analytics Data Delayed for 10/19/25

Detected by Pingoru
Oct 20, 2025, 01:38 PM UTC
Resolved
Oct 20, 2025, 10:05 PM UTC
Duration
8h 26m
Affected: Recharge Analytics
Timeline · 2 updates
  1. identified Oct 20, 2025, 01:38 PM UTC

    Due to a third party provider outage, there is some stale data displayed on the analytics dashboards for 10/19/25 and the drill down queries within the reports may not work as expected. Our team is monitoring the third party outage and recovery, and will be able to update the data once it is resolved.

  2. resolved Oct 20, 2025, 10:05 PM UTC

    This issue has been resolved and all data has been updated.

Read the full incident report →

Notice October 16, 2025

Internal Server Error in the onboarding checklist

Detected by Pingoru
Oct 16, 2025, 08:25 PM UTC
Resolved
Oct 16, 2025, 09:54 PM UTC
Duration
1h 29m
Affected: Recharge Merchant Portal
Timeline · 3 updates
  1. investigating Oct 16, 2025, 08:25 PM UTC

    We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime you can access your Recharge admin by amending the end of the URL to /merchant/home

  2. identified Oct 16, 2025, 08:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 16, 2025, 09:54 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice October 10, 2025

Analytics daily run data is impacted and not refreshed properly

Detected by Pingoru
Oct 10, 2025, 12:09 PM UTC
Resolved
Oct 10, 2025, 01:46 PM UTC
Duration
1h 36m
Affected: Recharge Analytics
Timeline · 3 updates
  1. identified Oct 10, 2025, 12:09 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 10, 2025, 01:45 PM UTC

    The issue has been resolved, and all data is up to date.

  3. resolved Oct 10, 2025, 01:46 PM UTC

    The issue has been resolved, and all data is up to date.

Read the full incident report →

Notice October 9, 2025

Analytic drill-down data is unavailable

Detected by Pingoru
Oct 09, 2025, 10:40 AM UTC
Resolved
Oct 09, 2025, 02:50 PM UTC
Duration
4h 9m
Affected: Recharge Analytics
Timeline · 2 updates
  1. identified Oct 09, 2025, 10:40 AM UTC

    The issue with the Analytics drill-down data has been resolved. All reports/exports should be working as expected.

  2. resolved Oct 09, 2025, 02:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2025

Delayed processing of some Rewards flows

Detected by Pingoru
Sep 26, 2025, 08:57 PM UTC
Resolved
Sep 30, 2025, 12:23 PM UTC
Duration
3d 15h
Affected: Recharge Webhooks
Timeline · 5 updates
  1. investigating Sep 26, 2025, 08:57 PM UTC

    We are an investigating an issues affecting some Rewards flows and email marketing consent synchronization.

  2. identified Sep 26, 2025, 09:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 26, 2025, 09:35 PM UTC

    A fix has been implemented and we are monitoring results.

  4. monitoring Sep 27, 2025, 12:13 AM UTC

    A fix has been implemented, and the issue is now resolved. Our team is continuing to work on data cleanup.

  5. resolved Sep 30, 2025, 12:23 PM UTC

    Data cleanup has been completed. This issue is now fully resolved.

Read the full incident report →

Minor September 25, 2025

Stale Analytics Data

Detected by Pingoru
Sep 25, 2025, 12:07 PM UTC
Resolved
Sep 25, 2025, 03:50 PM UTC
Duration
3h 42m
Affected: Recharge Analytics
Timeline · 3 updates
  1. identified Sep 25, 2025, 12:07 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 25, 2025, 03:50 PM UTC

    This issue is now resolved and data for 9/24/25 is displayed on the home and analytics pages as expected.

  3. resolved Sep 25, 2025, 03:50 PM UTC

    This issue is now resolved and data for 9/24/25 is displayed on the home and analytics pages as expected.

Read the full incident report →

Minor September 18, 2025

Stale data for 9/17/25 on some analytics dashboards

Detected by Pingoru
Sep 18, 2025, 02:49 PM UTC
Resolved
Sep 18, 2025, 07:37 PM UTC
Duration
4h 47m
Affected: Recharge Analytics
Timeline · 3 updates
  1. investigating Sep 18, 2025, 02:49 PM UTC

    Our team has identified that some analytics dashboards are reflecting stale data for 9/17/25. We are working to identify the issue and update the data.

  2. identified Sep 18, 2025, 02:52 PM UTC

    We have identified the issue and are working on a fix.

  3. resolved Sep 18, 2025, 07:37 PM UTC

    This issue is now resolved and data for 9/17/25 is now displaying as expected on the analytics dashboards.

Read the full incident report →

Critical September 10, 2025

Merchant Admin Outage

Detected by Pingoru
Sep 10, 2025, 09:00 PM UTC
Resolved
Sep 10, 2025, 09:53 PM UTC
Duration
52m
Affected: Recharge Customer PortalRecharge Merchant Portal
Timeline · 4 updates
  1. investigating Sep 10, 2025, 09:00 PM UTC

    We are investigating an issue affecting the Merchant Portal and Customer Portal. We will continue to provide updates as we review.

  2. identified Sep 10, 2025, 09:13 PM UTC

    The issue has been identified and stores should be seeing recovery. We will continue to provide updates.

  3. monitoring Sep 10, 2025, 09:25 PM UTC

    The issue has been resolved and all stores should now see recovery. Our team will continue to monitor services.

  4. resolved Sep 10, 2025, 09:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2025

Shipping Rate Issues

Detected by Pingoru
Sep 03, 2025, 05:35 PM UTC
Resolved
Sep 05, 2025, 05:04 PM UTC
Duration
1d 23h
Affected: Recharge Charge Processing
Timeline · 5 updates
  1. investigating Sep 03, 2025, 05:35 PM UTC

    We are currently investigating issues with shipping rates being applied on some stores.

  2. identified Sep 03, 2025, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 03, 2025, 08:48 PM UTC

    The issue has been identified as a result of incomplete external shipping rate response data being received on some stores. Recharge is taking steps to mitigate the impact while the fix is being implemented by the shipping rate partner.

  4. monitoring Sep 04, 2025, 12:35 AM UTC

    We are seeing recovery and Recharge is continuing to take steps to mitigate the impact while the fix is being implemented by the shipping rate partner.

  5. resolved Sep 05, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 18, 2025

Getting timeouts (504 status) from the merchant and customer portal UI

Detected by Pingoru
Aug 18, 2025, 08:10 AM UTC
Resolved
Aug 18, 2025, 08:51 PM UTC
Duration
12h 41m
Affected: Recharge Customer PortalRecharge Merchant Portal
Timeline · 5 updates
  1. identified Aug 18, 2025, 08:10 AM UTC

    Issues with the merchant portal UI

  2. monitoring Aug 18, 2025, 08:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Aug 18, 2025, 08:49 AM UTC

    We are currently investigating this issue.

  4. monitoring Aug 18, 2025, 04:28 PM UTC

    A fix has been implemented and we are continuing to monitor the results.

  5. resolved Aug 18, 2025, 08:51 PM UTC

    This incident has been resolved since 11:10 AM ET when our provider rolled back an upgrade. We continued monitoring and have observed full recovery.

Read the full incident report →

Minor July 18, 2025

Analytics Data Delay

Detected by Pingoru
Jul 18, 2025, 02:02 PM UTC
Resolved
Jul 18, 2025, 05:27 PM UTC
Duration
3h 24m
Affected: Recharge Analytics
Timeline · 2 updates
  1. monitoring Jul 18, 2025, 02:02 PM UTC

    Our team has identified the root cause of the issue and data is now being repopulated. Stores will begin to see updated analytics data over the course of the next few hours.

  2. resolved Jul 18, 2025, 05:27 PM UTC

    This incident has been resolved and all Analytics data has been refreshed.

Read the full incident report →