Pylon Outage History
Pylon is up right nowPingoru has recorded 49 incidents for Pylon: 47 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 106 of 720 (15%) |
| May 2026 | 6 | 47 of 744 (6%) |
| June 2026 | 6 | 12 of 720 (2%) |
| July 2026 | 5 | 54 of 744 (7%) |
| August 2026 | 2 | 5 of 744 (1%) |
| September 2026 | 3 | 3 of 720 (0%) |
| October 2026 | 4 | 1 of 744 (0%) |
| November 2026 | 1 | 1 of 107 (1%) |
Incidents, newest first
Minor November 4, 2026 Inbound Email Delays 1h 17m Integrations (Email)
Started Nov 04, 2026, 03:50 PM UTC· resolved Nov 04, 2026, 05:07 PM UTC
- investigating Nov 04, 2026, 03:50 PM UTC
We are aware of an issue with inbound emails experiencing a delay of 10-15 minutes and are actively investigating.
- identified Nov 04, 2026, 04:11 PM UTC
We have identified the underlying cause of the issue and it is on our upstream vendors end. Link to their status page here: https://status.postmarkapp.com/notices/jl1sq1h3iqx4fklf-delays-processing-inbound-messages.
- monitoring Nov 04, 2026, 04:51 PM UTC
Our vendor has deployed a fix for the delay and are monitoring.
- resolved Nov 04, 2026, 05:07 PM UTC
The issue has been resolved and all systems are operational and all delayed messages have been delivered.
Minor October 14, 2026 Platform loading issues 6m
Started Oct 14, 2026, 09:28 PM UTC· resolved Oct 14, 2026, 09:34 PM UTC
- monitoring Oct 14, 2026, 09:28 PM UTC
Our engineering team has identified and fixed an issue preventing some pages in Pylon from loading. We are closely monitoring and will post an update here once we have confirmed it's fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.
- resolved Oct 14, 2026, 09:34 PM UTC
Our engineering team has confirmed that this is now fully resolved. We apologize for any impact this had on your operations and please reach out to Pylon support with any questions.
Major October 12, 2026 [EU-hosted instances] Platform Loading Issues/Unable to Login 7m Integrations (CRM), Integrations (Chat & Messaging), Integrations (Call Recording), Integrations (Email) and 14 more
Started Oct 12, 2026, 12:28 PM UTC· resolved Oct 12, 2026, 12:36 PM UTC
- investigating Oct 12, 2026, 12:28 PM UTC
We’re investigating reports that users are unable to log in to Pylon and are seeing a “Something went wrong” error. This is affecting customers on EU-hosted Pylon instances. Instances hosted in other regions are not affected at this time. Our team is actively working to identify the cause, and we’ll share another update within 30 minutes or sooner as we learn more. We apologize for the disruption.
- monitoring Oct 12, 2026, 12:36 PM UTC
We have implemented a fix and are monitoring our systems.
- resolved Oct 12, 2026, 12:51 PM UTC
The issue has been resolved and all systems are operational.
Minor October 6, 2026 Platform loading issues and events processing delay 45m API, Dashboard, Triggers & Workflows
Started Oct 06, 2026, 06:59 PM UTC· resolved Oct 06, 2026, 07:44 PM UTC
- identified Oct 06, 2026, 07:13 PM UTC
Our engineering team has identified an issue causing loading issues and delays in event processing. We will post updates here as soon as they are available. We apologize for any impact this is having on your operation, please reach out to Pylon support with any questions.
- monitoring Oct 06, 2026, 07:38 PM UTC
Our engineering team has rolled out a fix for the underlying issue and we are seeing our systems recover. We are closely monitoring and will post updates here once we have confirmed this is fully resolved. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.
- resolved Oct 06, 2026, 08:02 PM UTC
Our engineering team has confirmed that the underlying issue has been fixed and the platform is fully operational. This incident may have manifested itself in page loading issues, delays in messages appearing in Pylon, delays in events processing (e.g. status changes and assignment), duplicated alerts, and errors when sending broadcasts. We apologize for any impact this had on your operation and a detailed RCA will be available upon request. Please reach out to Pylon support with any questions.
Major October 1, 2026 Errors when sending SMS and receiving phone calls 23m Integrations (Phones)
Started Oct 01, 2026, 01:08 PM UTC· resolved Oct 01, 2026, 01:31 PM UTC
- investigating Oct 01, 2026, 01:08 PM UTC
We are aware of an issue affecting SMS messages and Phone calls and are actively investigating.
- identified Oct 01, 2026, 01:20 PM UTC
We have identified the underlying cause of the issue and are working on a fix.
- monitoring Oct 01, 2026, 01:27 PM UTC
We have implemented a fix and are monitoring our systems.
- resolved Oct 01, 2026, 01:31 PM UTC
The issue has been resolved and all systems are operational.
Major September 28, 2026 Inbound Email Delays for US Hosted Workspaces 1h 49m Integrations (Email)
Started Sep 28, 2026, 04:14 PM UTC· resolved Sep 28, 2026, 06:03 PM UTC
- monitoring Sep 28, 2026, 04:14 PM UTC
We have been alerted to an incident with our email provider, affecting US hosted Pylon workspaces, causing delayed processing of inbound delays that began at 8:25 PDT. No messages were lost and were queued for processing. As of 9:03 PDT they have implemented a fix and inbound message processing is now recovering. Delayed messages are being worked through, and processing times are returning to normal. We are continuing to monitor this fix to confirm a full recover.
- resolved Sep 28, 2026, 06:03 PM UTC
This has been resolved. All inbound email processing have been caught up. No messages have been lost.
Critical September 9, 2026 Latency Issues within the Pylon Platform 22m Dashboard
Started Sep 09, 2026, 11:01 PM UTC· resolved Sep 09, 2026, 11:23 PM UTC
- investigating Sep 09, 2026, 11:01 PM UTC
We are aware of an issue affecting general Pylon latency issues and are actively investigating.
- identified Sep 09, 2026, 11:03 PM UTC
We have identified the underlying cause of the issue and are working on a fix right now. We apologize for any inconveniences in existing workflows and customer interactions.
- monitoring Sep 09, 2026, 11:22 PM UTC
We have implemented a fix and are monitoring our systems.
- resolved Sep 09, 2026, 11:23 PM UTC
The issue has been resolved and all systems are operational.
- resolved Sep 09, 2026, 11:53 PM UTC
This issue has been resolved. No data was lost as a result of this incident. Between 3:40 PM and 4:20 PM PT, Pylon experienced a delay in syncing new issues to the platform. During this window, new data appeared with up to a 10-minute delay, which caused certain dashboard operations to fail intermittently. We apologize for the disruption this may have caused to your team's workflow, and we'll continue working to prevent similar issues going forward.
Minor September 8, 2026 General error messages navigating on tickets 21m Dashboard
Started Sep 08, 2026, 01:14 PM UTC· resolved Sep 08, 2026, 01:35 PM UTC
- investigating Sep 08, 2026, 01:14 PM UTC
We are aware of an issue where an Error message appears when navigating on tickets and are actively investigating.
- identified Sep 08, 2026, 01:19 PM UTC
Our engineers have identified the underlying cause of the issue and are working on a fix.
- monitoring Sep 08, 2026, 01:28 PM UTC
We have implemented a fix for the error messages and are monitoring our systems.
- resolved Sep 08, 2026, 01:35 PM UTC
The issue has been resolved and all systems are operational.
Minor August 18, 2026 Analytics dashboard loading issues 16m Analytics
Started Aug 18, 2026, 05:23 PM UTC· resolved Aug 18, 2026, 05:40 PM UTC
- investigating Aug 18, 2026, 05:23 PM UTC
Our engineering team is investigating loading issues in Analytics. We will post updates here as they are available. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.
- identified Aug 18, 2026, 05:31 PM UTC
Our engineering team has rolled out a fix and we are seeing Analytics dashboards recover. We are continuing to monitor and will post another update once we have confirmed this is fully resolved. Please reach out to Pylon support with any questions.
- monitoring Aug 18, 2026, 05:32 PM UTC
Our engineering team has rolled out a fix and we are seeing Analytics dashboards recover. We are continuing to monitor and will post another update once we have confirmed this is fully resolved. Please reach out to Pylon support with any questions.
- resolved Aug 18, 2026, 05:40 PM UTC
Our engineering team has confirmed that this is now fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.
Major August 17, 2026 Codebase search failures 4h 38m Integrations (Codebase)
Started Aug 17, 2026, 05:42 PM UTC· resolved Aug 17, 2026, 10:21 PM UTC
- identified Aug 17, 2026, 05:42 PM UTC
We are seeing codebase search failures within Pylon due to an upstream Github incident: https://www.githubstatus.com/incidents/zkxwbgr0cnmx, our engineering team is closely monitoring and we will post updates here as they become available. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.
- resolved Aug 17, 2026, 10:21 PM UTC
Github has confirmed the incident: https://www.githubstatus.com/incidents/zkxwbgr0cnmx is fully resolved on their end, please reach out to Pylon support with any questions.
Major July 15, 2026 Phones/SMS features not functioning 2h 5m Integrations (Phones)
Started Jul 15, 2026, 06:40 PM UTC· resolved Jul 15, 2026, 08:46 PM UTC
- identified Jul 15, 2026, 06:40 PM UTC
Our upstream Phones/SMS vendor has an ongoing incident: https://status.telnyx.com/ preventing voice calling and SMS from functioning within Pylon. We will post updates here as soon as they are available from our vendor. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.
- monitoring Jul 15, 2026, 08:46 PM UTC
Our upstream Phones/SMS vendor has moved their ongoing incident: https://status.telnyx.com/ to monitoring. Phone/SMS functionality has been restored within Pylon and we will post another update once they have fully resolved the incident. Please reach out to Pylon support with any questions.
- resolved Jul 15, 2026, 09:45 PM UTC
Our vendor has confirmed this is now fully resolved and all Phone and SMS functionality within Pylon has been restored. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.
Minor July 15, 2026 Delays in Search on the platform 1h 35m Dashboard
Started Jul 15, 2026, 05:42 PM UTC· resolved Jul 15, 2026, 07:17 PM UTC
- investigating Jul 15, 2026, 05:42 PM UTC
Our engineering team is investigating an issue causing a delay in search results appearing within the platform. We will post updates as they become available, please reach out to Pylon support with any questions.
- monitoring Jul 15, 2026, 05:47 PM UTC
Our engineering team has implemented a fix and search has recovered. We are continuing to monitor and will share another update once we have confirmed this is fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.
- resolved Jul 15, 2026, 06:28 PM UTC
Our engineering team has confirmed this is fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.
- identified Jul 15, 2026, 07:01 PM UTC
Our engineering team is continuing to work on a fix for intermittent delays in search results. We will post updates here as they become available, please reach out to Pylon support with any questions.
- monitoring Jul 15, 2026, 07:17 PM UTC
Our engineering team has rolled out an additional fix and we are monitoring. We will share another update once we have confirmed this is fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.
- resolved Jul 15, 2026, 08:25 PM UTC
Our engineering team has confirmed that this is now fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.
Critical July 10, 2026 Dashboard Login failures 1d 22h Dashboard, AI Systems
Started Jul 10, 2026, 04:46 PM UTC· resolved Jul 12, 2026, 03:44 PM UTC
- investigating Jul 10, 2026, 04:46 PM UTC
We are aware of an issue affecting users being redirected to login screen and login attempts failing and are actively investigating.
- investigating Jul 10, 2026, 04:57 PM UTC
Updating to include some AI systems like Pylon MCP are also impacted. An upstream vendor outage is being scoped as the potential root cause. https://status.launchdarkly.com/
- identified Jul 10, 2026, 05:20 PM UTC
The upstream vendor has identified the issue and are implementing a fix. Login to the Pylon platform should no longer be impacted.
- identified Jul 10, 2026, 06:20 PM UTC
The upstream vendor has resolved the root cause of the issue and are monitoring their systems. We are continuing to evaluate and monitor the impact to ensure full service is restored across all of our product areas.
- monitoring Jul 10, 2026, 06:26 PM UTC
We are continuing to evaluate and monitor the impact to ensure full service is restored across all of our product areas.
- resolved Jul 12, 2026, 03:44 PM UTC
The issue has been resolved and all systems are operational. We will follow this update with a more detailed analysis and accurate timeline from our engineering team.
Major July 9, 2026 Pylon dashboard failing to load 1h 46m Dashboard
Started Jul 09, 2026, 09:47 PM UTC· resolved Jul 09, 2026, 11:34 PM UTC
- investigating Jul 09, 2026, 09:47 PM UTC
We are aware of an issue affecting slow loading or failure to load the Pylon dashboard and are actively investigating.
- identified Jul 09, 2026, 10:02 PM UTC
We have identified the underlying cause of the issue and are working on a fix.
- identified Jul 09, 2026, 11:12 PM UTC
The team is in the process of implementing a forward fix. The behavior experienced is scoped to slow dashboard/issue loading, delayed ingestion of issues, and some triggers related to issue creation and routing not initializing due to the delay. No data has been lost and we are currently processing the delayed queues. Thank you for your patience and please reach out to support with questions should you have any.
- monitoring Jul 09, 2026, 11:34 PM UTC
We have implemented a fix and are monitoring our systems.
- resolved Jul 09, 2026, 11:57 PM UTC
The issue has been resolved and all systems are operational. Between approximately 2:41 PM and 2:53 PM PT, some customers experienced slow or failed dashboard loading. Dashboard availability recovered within approximately 12 minutes, but issue ingestion and related trigger processing remained delayed while we worked through the accumulated backlog. All delayed processing was caught up by 4:32 PM PT. We appreciate your patience while we addressed this issue. Should you have any follow up questions, please feel free to reach out to Support.
Minor July 6, 2026 Inbound Email Delays 2h 10m Integrations (Email)
Started Jul 06, 2026, 08:00 PM UTC· resolved Jul 06, 2026, 10:10 PM UTC
- investigating Jul 06, 2026, 08:00 PM UTC
We are aware of an issue impacting US customer inbound email delays and are actively tracking. Our upstream vendor posted on their status page here. https://status.postmarkapp.com/notices/0rctfahtwuovx3ie-webhook-delays
- monitoring Jul 06, 2026, 10:10 PM UTC
Our upstream provider identified the issue and deployed a fix. We will continue to monitor.
- resolved Jul 06, 2026, 10:28 PM UTC
The issue has been resolved and all systems are operational.
Minor June 30, 2026 Knowledge Base content failing to load 19m
Started Jun 30, 2026, 01:40 PM UTC· resolved Jun 30, 2026, 01:59 PM UTC
- investigating Jun 30, 2026, 01:40 PM UTC
We are aware of an issue affecting some Knowledge Base articles failing to load and are actively investigating.
- monitoring Jun 30, 2026, 01:45 PM UTC
Our engineers implemented a rollback and affected articles are now loading as expected. We are continuing to monitor our systems.
- resolved Jun 30, 2026, 01:59 PM UTC
The issue has been resolved and all systems are operational. Please reach out to Support if you continue to have issues.
Minor June 24, 2026 API Latency 35m API
Started Jun 24, 2026, 02:30 PM UTC· resolved Jun 24, 2026, 03:06 PM UTC
- investigating Jun 24, 2026, 02:30 PM UTC
We are aware of an issue affecting some latency with API calls and are actively investigating.
- identified Jun 24, 2026, 02:40 PM UTC
We have identified the underlying cause of the latency on the API and are working on a fix.
- monitoring Jun 24, 2026, 02:56 PM UTC
Our engineers have implemented a fix and are monitoring our systems.
- resolved Jun 24, 2026, 03:06 PM UTC
The issue has been resolved and all systems are operational- thank you for your pateince and we apologize for any disruption to your workflows.
Minor June 12, 2026 WhatsApp integration errors 22m Integrations (Chat & Messaging)
Started Jun 12, 2026, 02:12 PM UTC· resolved Jun 12, 2026, 02:35 PM UTC
- investigating Jun 12, 2026, 02:12 PM UTC
We are aware of an issue affecting Whatsapp source issues and are actively investigating.
- monitoring Jun 12, 2026, 02:35 PM UTC
Our engineers are no longer seeing errors related to Whatsapp message send failures persisting in Pylon. The errors originated on Metas side and we are continuing to monitor. We advised attempting to resend the messages that failed since they did not succeed and were not retried due to the error on Metas end.
- resolved Jun 12, 2026, 03:15 PM UTC
We are no longer seeing the backend errors for Whatsapp message sends and have confirmed that messages are now sending as expected. We apologize for any disruptions and feel free to reach out to support with any further questions.
Minor June 11, 2026 Delays in broadcast sending 31m Broadcasts
Started Jun 11, 2026, 03:49 PM UTC· resolved Jun 11, 2026, 04:20 PM UTC
- investigating Jun 11, 2026, 03:49 PM UTC
Our engineering team is investigating an issue causing delays in the sending of broadcasts. We will post updates here as soon as they are available. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.
- resolved Jun 11, 2026, 04:20 PM UTC
Our engineering team has rolled out a fix for the underlying issue and we have confirmed this is now fully resolved. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions.
Minor June 8, 2026 Delay in analytics data 5h 18m Analytics
Started Jun 08, 2026, 11:22 PM UTC· resolved Jun 09, 2026, 04:40 AM UTC
- monitoring Jun 08, 2026, 11:22 PM UTC
Our engineering team has identified an issue causing a delay in data availability in analytics and rolled out a fix. Analytics data is currently catching up and is roughly 90 minutes behind. We are monitoring and will post an update here once we have confirmed it is fully resolved.
- resolved Jun 09, 2026, 04:40 AM UTC
Our engineering team has confirmed this is now fully resolved, analytics data is fully caught up. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions.
Minor June 4, 2026 Delays in outbound email delivery 4h 34m Integrations (Email)
Started Jun 04, 2026, 11:39 PM UTC· resolved Jun 05, 2026, 04:14 AM UTC
- monitoring Jun 04, 2026, 11:39 PM UTC
We're investigating delays in outbound email delivery from Pylon related to degraded performance at a third-party email delivery provider that Pylon relies on for sending. Email is still being accepted and queued - outbound messages may be delayed until the provider recovers. No email is being lost. We're monitoring the provider's status closely. The upstream provider is actively working on a resolution. Email continues to be queued and will be delivered once their service is restored. We'll post another update as delivery returns to normal. https://status.postmarkapp.com/notices/cjagqohtofnqt9ts-email-sending-delays
- resolved Jun 05, 2026, 04:14 AM UTC
The issue has been resolved and all systems are operational.
Minor May 29, 2026 Delay in data availability in analytics 14h 56m Analytics
Started May 29, 2026, 12:52 AM UTC· resolved May 29, 2026, 03:49 PM UTC
- investigating May 29, 2026, 12:52 AM UTC
Our engineering team is investigating an issue causing roughly a 2 hour delay in data availability in Analytics. We will post updates here as more information becomes available. Please reach out to Pylon support with any questions.
- resolved May 29, 2026, 03:49 PM UTC
Our engineering team has rolled out a fix for the underlying issue and analytics data is now fully caught up. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions.
Minor May 27, 2026 Slack service latency 16h 33m Integrations (Chat & Messaging)
Started May 27, 2026, 11:11 PM UTC· resolved May 28, 2026, 03:45 PM UTC
- identified May 27, 2026, 11:11 PM UTC
Slack is experiencing an incident: https://slack-status.com/2026-05-27 causing latency in all services and our engineering team is monitoring. We do not expect any data loss as a result of this and events will be processed when Pylon receives them as normal. We will post updates here as they become available.
- resolved May 28, 2026, 03:45 PM UTC
Slack marked the incident: https://slack-status.com/2026-05/46d9d5d41fbedd9f as resolved as of 8:22a PDT, we appreciate your patience while their team worked on a fix. Please reach out to Pylon support with any questions.
Minor May 26, 2026 Delays in scheduled event processing 25m Integrations (Data Warehouse), Triggers & Workflows, Broadcasts
Started May 26, 2026, 06:07 PM UTC· resolved May 26, 2026, 06:32 PM UTC
- investigating May 26, 2026, 06:07 PM UTC
Our engineering team is investigating an issue causing delays in processing some events within Pylon. We will post updates here and update impacted components as we have more information. Please reach out to Pylon support with any questions.
- identified May 26, 2026, 06:16 PM UTC
Our engineering team has identified the underlying cause and is working on a fix. This is affecting scheduled events (e.g. time delay triggers, scheduled messages and broadcasts, warehouse sync, etc.) and we do not anticipate any data loss as a result of this. Once the underlying issue is addressed, scheduled events will be processed. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.
- monitoring May 26, 2026, 06:32 PM UTC
Our engineering team has rolled out a fix, we are seeing queued events processing and we are monitoring. We will post another update here once we have confirmed this has been fully resolved. Please reach out to Pylon support with any questions.
- resolved May 26, 2026, 06:45 PM UTC
Our engineering team has confirmed that this is now fully resolved - all queued events have been processed and new scheduled events are processing as normal. We appreciate your patience while we worked to address this, please reach out to Pylon support with any questions.
Minor May 14, 2026 Slack Related Errors 46m
Started May 14, 2026, 03:06 PM UTC· resolved May 14, 2026, 03:53 PM UTC
- investigating May 14, 2026, 03:06 PM UTC
We are aware of an issue affecting Slack issue reactions, image uploads, and message editing. Tracking on the Slack Status Page here: https://slack-status.com/2026-05/fe557ca05fdb64fa!
- identified May 14, 2026, 03:22 PM UTC
Slack has reported: https://slack-status.com/2026-05/fe557ca05fdb64fa that they have identified the underlying issue and are working on a configuration change.
- monitoring May 14, 2026, 03:37 PM UTC
Slack has implemented a fix: https://slack-status.com/2026-05/fe557ca05fdb64fa and has Resolved their incident- we will continue to monitor on our end. The deployed fix will require a hard refresh of your Slack app/browser.
- resolved May 14, 2026, 03:53 PM UTC
The Slack issue and status page have been resolved and all systems are operational.