Pylon Outage History

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Pylon had 35 outages in the last 2 years totaling 7h 29m of downtime — averaging 1.4 incidents per month.

There were 35 Pylon outages since July 2, 2025 totaling 7h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.usepylon.com

Minor June 12, 2026

WhatsApp integration errors

Detected by Pingoru
Jun 12, 2026, 03:15 PM UTC
Resolved
Jun 12, 2026, 03:15 PM UTC
Duration
—
Affected: Chat & Messaging
Timeline · 3 updates
  1. investigating Jun 12, 2026, 02:12 PM UTC

    Status: Investigating We are aware of an issue affecting Whatsapp source issues and are actively investigating. Affected components Chat & Messaging (Degraded performance)

  2. monitoring Jun 12, 2026, 02:35 PM UTC

    Status: Monitoring Our engineers are no longer seeing errors related to Whatsapp message send failures persisting in Pylon. The errors originated on Metas side and we are continuing to monitor. We advised attempting to resend the messages that failed since they did not succeed and were not retried due to the error on Metas end. Affected components Chat & Messaging (Operational)

  3. resolved Jun 12, 2026, 03:15 PM UTC

    Status: Resolved We are no longer seeing the backend errors for Whatsapp message sends and have confirmed that messages are now sending as expected. We apologize for any disruptions and feel free to reach out to support with any further questions. Affected components Chat & Messaging (Operational)

Read the full incident report →

Minor June 11, 2026

Delays in broadcast sending

Detected by Pingoru
Jun 11, 2026, 04:20 PM UTC
Resolved
Jun 11, 2026, 04:20 PM UTC
Duration
—
Affected: Broadcasts
Timeline · 2 updates
  1. investigating Jun 11, 2026, 03:49 PM UTC

    Status: Investigating Our engineering team is investigating an issue causing delays in the sending of broadcasts. We will post updates here as soon as they are available. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions. Affected components Broadcasts (Degraded performance)

  2. resolved Jun 11, 2026, 04:20 PM UTC

    Status: Resolved Our engineering team has rolled out a fix for the underlying issue and we have confirmed this is now fully resolved. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components Broadcasts (Operational)

Read the full incident report →

Minor June 9, 2026

Delay in analytics data

Detected by Pingoru
Jun 09, 2026, 04:40 AM UTC
Resolved
Jun 09, 2026, 04:40 AM UTC
Duration
—
Affected: Analytics
Timeline · 2 updates
  1. monitoring Jun 08, 2026, 11:22 PM UTC

    Status: Monitoring Our engineering team has identified an issue causing a delay in data availability in analytics and rolled out a fix. Analytics data is currently catching up and is roughly 90 minutes behind. We are monitoring and will post an update here once we have confirmed it is fully resolved. Affected components Analytics (Degraded performance)

  2. resolved Jun 09, 2026, 04:40 AM UTC

    Status: Resolved Our engineering team has confirmed this is now fully resolved, analytics data is fully caught up. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components Analytics (Operational)

Read the full incident report →

Minor June 5, 2026

Delays in outbound email delivery

Detected by Pingoru
Jun 05, 2026, 04:14 AM UTC
Resolved
Jun 05, 2026, 04:14 AM UTC
Duration
—
Affected: Email
Timeline · 2 updates
  1. monitoring Jun 04, 2026, 11:39 PM UTC

    Status: Monitoring We're investigating delays in outbound email delivery from Pylon related to degraded performance at a third-party email delivery provider that Pylon relies on for sending. Email is still being accepted and queued - outbound messages may be delayed until the provider recovers. No email is being lost. We're monitoring the provider's status closely. The upstream provider is actively working on a resolution. Email continues to be queued and will be delivered once their service is restored. We'll post another update as delivery returns to normal. https://status.postmarkapp.com/notices/cjagqohtofnqt9ts-email-sending-delays Affected components Email (Degraded performance)

  2. resolved Jun 05, 2026, 04:14 AM UTC

    Status: Resolved The issue has been resolved and all systems are operational. Affected components Email (Operational)

Read the full incident report →

Minor May 29, 2026

Delay in data availability in analytics

Detected by Pingoru
May 29, 2026, 03:49 PM UTC
Resolved
May 29, 2026, 03:49 PM UTC
Duration
—
Affected: Analytics
Timeline · 2 updates
  1. investigating May 29, 2026, 12:52 AM UTC

    Status: Investigating Our engineering team is investigating an issue causing roughly a 2 hour delay in data availability in Analytics. We will post updates here as more information becomes available. Please reach out to Pylon support with any questions. Affected components Analytics (Degraded performance)

  2. resolved May 29, 2026, 03:49 PM UTC

    Status: Resolved Our engineering team has rolled out a fix for the underlying issue and analytics data is now fully caught up. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components Analytics (Operational)

Read the full incident report →

Minor May 28, 2026

Slack service latency

Detected by Pingoru
May 28, 2026, 03:45 PM UTC
Resolved
May 28, 2026, 03:45 PM UTC
Duration
—
Affected: Chat & Messaging
Timeline · 2 updates
  1. identified May 27, 2026, 11:11 PM UTC

    Status: Identified Slack is experiencing an incident: https://slack-status.com/2026-05/fd9a431182c72eeb causing latency in all services and our engineering team is monitoring. We do not expect any data loss as a result of this and events will be processed when Pylon receives them as normal. We will post updates here as they become available. Affected components Chat & Messaging (Degraded performance)

  2. resolved May 28, 2026, 03:45 PM UTC

    Status: Resolved Slack marked the incident: https://slack-status.com/2026-05/46d9d5d41fbedd9f as resolved as of 8:22a PDT, we appreciate your patience while their team worked on a fix. Please reach out to Pylon support with any questions. Affected components Chat & Messaging (Operational)

Read the full incident report →

Minor May 26, 2026

Delays in scheduled event processing

Detected by Pingoru
May 26, 2026, 06:45 PM UTC
Resolved
May 26, 2026, 06:45 PM UTC
Duration
—
Affected: Data WarehouseTriggers & WorkflowsBroadcasts
Timeline · 4 updates
  1. investigating May 26, 2026, 06:07 PM UTC

    Status: Investigating Our engineering team is investigating an issue causing delays in processing some events within Pylon. We will post updates here and update impacted components as we have more information. Please reach out to Pylon support with any questions. Affected components Triggers & Workflows (Degraded performance) Broadcasts (Degraded performance)

  2. identified May 26, 2026, 06:16 PM UTC

    Status: Identified Our engineering team has identified the underlying cause and is working on a fix. This is affecting scheduled events (e.g. time delay triggers, scheduled messages and broadcasts, warehouse sync, etc.) and we do not anticipate any data loss as a result of this. Once the underlying issue is addressed, scheduled events will be processed. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions. Affected components Data Warehouse (Degraded performance) Broadcasts (Degraded performance) Triggers & Workflows (Degraded performance)

  3. monitoring May 26, 2026, 06:32 PM UTC

    Status: Monitoring Our engineering team has rolled out a fix, we are seeing queued events processing and we are monitoring. We will post another update here once we have confirmed this has been fully resolved. Please reach out to Pylon support with any questions. Affected components Broadcasts (Operational) Triggers & Workflows (Operational) Data Warehouse (Operational)

  4. resolved May 26, 2026, 06:45 PM UTC

    Status: Resolved Our engineering team has confirmed that this is now fully resolved - all queued events have been processed and new scheduled events are processing as normal. We appreciate your patience while we worked to address this, please reach out to Pylon support with any questions. Affected components Triggers & Workflows (Operational) Data Warehouse (Operational) Broadcasts (Operational)

Read the full incident report →

Minor May 14, 2026

Slack Related Errors

Detected by Pingoru
May 14, 2026, 03:53 PM UTC
Resolved
May 14, 2026, 03:53 PM UTC
Duration
—
Timeline · 4 updates
  1. investigating May 14, 2026, 03:06 PM UTC

    Status: Investigating We are aware of an issue affecting Slack issue reactions, image uploads, and message editing. Tracking on the Slack Status Page here: https://slack-status.com/2026-05/fe557ca05fdb64fa!

  2. identified May 14, 2026, 03:22 PM UTC

    Status: Identified Slack has reported: https://slack-status.com/2026-05/fe557ca05fdb64fa that they have identified the underlying issue and are working on a configuration change.

  3. monitoring May 14, 2026, 03:37 PM UTC

    Status: Monitoring Slack has implemented a fix: https://slack-status.com/2026-05/fe557ca05fdb64fa and has Resolved their incident- we will continue to monitor on our end. The deployed fix will require a hard refresh of your Slack app/browser.

  4. resolved May 14, 2026, 03:53 PM UTC

    Status: Resolved The Slack issue and status page have been resolved and all systems are operational.

Read the full incident report →

Minor May 5, 2026

Analytics dashboard loading issues

Detected by Pingoru
May 05, 2026, 11:46 PM UTC
Resolved
May 05, 2026, 11:46 PM UTC
Duration
—
Affected: Analytics
Timeline · 3 updates
  1. investigating May 05, 2026, 08:56 PM UTC

    Status: Investigating We have identified an issue preventing analytics dashboards from loading and are investigating. We will post an update here as soon as we have more information. Please reach out to Pylon support with any questions. Affected components Analytics (Degraded performance)

  2. identified May 05, 2026, 09:03 PM UTC

    Status: Identified Our engineering team has identified the underlying issue and is working on a fix. We will continue to post updates here as they become available, please reach out to Pylon support with any questions. Affected components Analytics (Degraded performance)

  3. resolved May 05, 2026, 11:46 PM UTC

    Status: Resolved Our engineering team has rolled out the fix for this and we have confirmed analytics dashboards are loading normally. Thank you for your patience while we worked to resolve this, please reach out to Pylon support with any questions. Affected components Analytics (Operational)

Read the full incident report →

Minor May 5, 2026

Analytics Dashboards Delay

Detected by Pingoru
May 05, 2026, 12:43 AM UTC
Resolved
May 05, 2026, 12:43 AM UTC
Duration
—
Affected: Analytics
Timeline · 4 updates
  1. investigating May 04, 2026, 01:47 PM UTC

    Status: Investigating We are aware of an issue affecting Analytics Dashboards delays and are actively investigating. Affected components Analytics (Degraded performance)

  2. identified May 04, 2026, 03:28 PM UTC

    Status: Identified We have identified the underlying cause of the delayed analytics issue and are working on a fix. Affected components Analytics (Degraded performance)

  3. monitoring May 04, 2026, 04:49 PM UTC

    Status: Monitoring We have implemented a fix and are monitoring as the data is being updated. Affected components Analytics (Degraded performance)

  4. resolved May 05, 2026, 12:43 AM UTC

    Status: Resolved The underlying issue has been resolved and analytics data has been fully backfilled. We appreciate your patience while we worked to resolve this, please reach out to Pylon support with any questions. Affected components Analytics (Operational)

Read the full incident report →

Minor April 9, 2026

Inbound email message delays

Detected by Pingoru
Apr 09, 2026, 01:36 AM UTC
Resolved
Apr 09, 2026, 01:36 AM UTC
Duration
—
Affected: Email
Timeline · 4 updates
  1. identified Apr 08, 2026, 04:28 PM UTC

    Status: Identified Our team has identified an issue with our mail service provider causing delays in receiving some inbound email messages and are working with them towards a resolution. We apologize for any impact this may have on your operations, we will post updates here as soon as they are available. Please reach out to Pylon support with any questions. Affected components Email (Degraded performance)

  2. identified Apr 08, 2026, 08:13 PM UTC

    Status: Identified Our engineering team is continuing to investigate this issue and it appears to be related to a Gmail incident: https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT beginning at 6:30 am PDT. The Gmail team is working on mitigation steps but does not have an expected ETA for a fix at this time. We will post further updates here as soon as they are available. Affected components Email (Degraded performance)

  3. monitoring Apr 08, 2026, 11:38 PM UTC

    Status: Monitoring Google has announced that they have mitigated and resolved the incident: https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT causing delays in sending and receiving messages. We are currently seeing emails that were impacted by the delay hitting our servers successfully. We will continue monitoring our mail servers until we are satisfied that all emails are coming in in real time once again. We appreciate your patience while this was ongoing and sincerely apologize for any impact this had on your operations. Please reach out to Pylon support with any questions. Affected components Email (Operational)

  4. resolved Apr 09, 2026, 01:36 AM UTC

    Status: Resolved Our team has been closely monitoring our inbound mail server since Google resolved their incident and have confirmed messages are again consistently arriving in real time. We are considering this resolved - thank you for your patience while this was ongoing and please reach out to Pylon support with any questions. Affected components Email (Operational)

Read the full incident report →

Minor April 7, 2026

Delay in data availability in Analytics

Detected by Pingoru
Apr 07, 2026, 10:49 PM UTC
Resolved
Apr 07, 2026, 10:49 PM UTC
Duration
—
Affected: Dashboard
Timeline · 3 updates
  1. identified Apr 03, 2026, 07:54 PM UTC

    Status: Identified Our engineering team has identified an issue causing a delay in data availability in Analytics and is working on a fix. We apologize for any impact this is having on your operations and will post updates here as soon as they are available. Please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance)

  2. identified Apr 07, 2026, 04:44 PM UTC

    Status: Identified Our engineering team is continuing to actively work towards a resolution with our vendor. We understand the impact this may have on your operations and apologize for the continued delay in data availability, we do not anticipate any data loss as a result. We will post updates here as soon as they are available, please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance)

  3. resolved Apr 07, 2026, 10:49 PM UTC

    Status: Resolved Our engineering team has rolled out a fix for the underlying issue and recent analytics data should again be displaying as expected. We appreciate your patience while we worked to address this, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)

Read the full incident report →

Minor April 4, 2026

Platform loading issues

Detected by Pingoru
Apr 04, 2026, 12:39 AM UTC
Resolved
Apr 04, 2026, 12:39 AM UTC
Duration
—
Affected: Dashboard
Timeline · 3 updates
  1. monitoring Apr 03, 2026, 11:54 PM UTC

    Status: Monitoring Our engineering team has identified an issue causing slow loading within the platform and is working on a fix. We will post updates here as soon as they are available. We apologize for any impact this is having on your operations and please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance)

  2. identified Apr 03, 2026, 11:56 PM UTC

    Status: Identified Our engineering team has identified an issue causing slow loading within the platform and is working on a fix. We will post updates here as soon as they are available. We apologize for any impact this is having on your operations and please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance)

  3. resolved Apr 04, 2026, 12:39 AM UTC

    Status: Resolved Our engineering team has rolled out a fix and the platform loading issues have been resolved. We appreciate your patience while we worked to address this and apologize for any impact this had on your operations. Please reach out to Pylon support with any questions. Affected components Dashboard (Operational)

Read the full incident report →

Minor March 30, 2026

Email deliverability issues

Detected by Pingoru
Mar 30, 2026, 07:50 PM UTC
Resolved
Mar 30, 2026, 07:50 PM UTC
Duration
—
Affected: Chat & Messaging
Timeline · 3 updates
  1. identified Mar 27, 2026, 05:17 PM UTC

    Status: Identified Our engineering team has identified an issue with our mail service provider that is causing some emails to appear as sent in Pylon but not successfully deliver. We have escalated this with our vendor and are working towards a resolution. We apologize for any impact this is having on your operations and we will post additional updates here as soon as we have more information. Affected components Chat & Messaging (Degraded performance)

  2. monitoring Mar 28, 2026, 12:55 AM UTC

    Status: Monitoring Our engineering team has rolled out a change to mitigate this behavior and allows for all emails to again reliably send from Pylon. We are still waiting for confirmation from our vendor that the underlying cause on their end has been fixed before calling this fully resolved. We will post an additional update here once that is confirmed. We appreciate your patience while we were working on a fix, please reach out to Pylon support with any questions. Affected components Chat & Messaging (Operational)

  3. resolved Mar 30, 2026, 07:50 PM UTC

    Status: Resolved We have received confirmation from our mail service provider that the underlying issue has been fixed on their end as well and this is now fully resolved going forward. We apologize for any impact this had on your operations, please reach out to Pylon support with any additional questions. Affected components Chat & Messaging (Operational)

Read the full incident report →

Minor March 23, 2026

Customer portal login failures

Detected by Pingoru
Mar 23, 2026, 08:22 PM UTC
Resolved
Mar 23, 2026, 08:22 PM UTC
Duration
—
Affected: Dashboard
Timeline · 3 updates
  1. investigating Mar 23, 2026, 08:07 PM UTC

    Status: Investigating Our engineering team is investigating an issue causing errors when logging in to the Customer Portal. We apologize for any impact this is having on your operation and will post updates here as soon as they are available. Affected components Dashboard (Degraded performance)

  2. monitoring Mar 23, 2026, 08:11 PM UTC

    Status: Monitoring Our engineering team has rolled out a fix and we are monitoring. We will post another update once we have confirmed this is fully resolved. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)

  3. resolved Mar 23, 2026, 08:22 PM UTC

    Status: Resolved Our team has confirmed this is now fully resolved. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)

Read the full incident report →

Minor March 13, 2026

Slack login errors for some users

Detected by Pingoru
Mar 13, 2026, 04:55 PM UTC
Resolved
Mar 13, 2026, 04:55 PM UTC
Duration
—
Timeline · 4 updates
  1. investigating Mar 13, 2026, 01:49 PM UTC

    Status: Investigating Our engineering team is currently investigating reports of some users who are unable to login using Slack.

  2. identified Mar 13, 2026, 02:39 PM UTC

    Status: Identified Our engineers have identified the issue as a Slack authentication issue originating on the Slack side and have escalated this to the Slack team.

  3. monitoring Mar 13, 2026, 04:25 PM UTC

    Status: Monitoring We are starting to see successful logins using Slack. Our team will continue to monitor the behavior moving forward.

  4. resolved Mar 13, 2026, 04:55 PM UTC

    Status: Resolved Users should now be able to login with Slack without issue. Slack confirmed a fix and we have verified with reported users. Thank you for your patience!

Read the full incident report →

Minor February 25, 2026

Platform not loading for some users

Detected by Pingoru
Feb 25, 2026, 05:42 AM UTC
Resolved
Feb 25, 2026, 05:42 AM UTC
Duration
—
Affected: Chat & MessagingAPIDashboard
Timeline · 3 updates
  1. identified Feb 25, 2026, 04:19 AM UTC

    Status: Identified Our engineering team has identified an issue preventing pages on app.usepylon.com from loading for some organizations and we are actively working on a fix. We apologize for any impact on your organization, we will post updates here as soon as they are available. Affected components API (Partial outage) Dashboard (Partial outage) Chat & Messaging (Partial outage)

  2. monitoring Feb 25, 2026, 04:53 AM UTC

    Status: Monitoring Our engineering team has rolled out a fix for the platform loading issues and we are monitoring. We are also working on additional remediation steps before this is fully resolved. We will post an update here as soon as it is available. Please reach out to Pylon support with any questions. Affected components API (Operational) Dashboard (Operational) Chat & Messaging (Operational)

  3. resolved Feb 25, 2026, 05:42 AM UTC

    Status: Resolved Our engineering team has confirmed that this is fully resolved and all functionality has been restored. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components API (Operational) Dashboard (Operational) Chat & Messaging (Operational)

Read the full incident report →

Minor February 10, 2026

Analytics Delayed

Detected by Pingoru
Feb 10, 2026, 10:35 PM UTC
Resolved
Feb 10, 2026, 10:35 PM UTC
Duration
—
Affected: Dashboard
Timeline · 4 updates
  1. investigating Feb 02, 2026, 02:54 PM UTC

    Status: Investigating We are aware of an issue with a delay in Analytics data showing on dashboards and are actively investigating.

  2. identified Feb 02, 2026, 06:43 PM UTC

    Status: Identified We have identified the underlying issue causing analytics delays and are working towards a fix. We apologize for any impact this is having on your operation and we will post updates as soon as they are available. Please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance)

  3. monitoring Feb 03, 2026, 06:56 PM UTC

    Status: Monitoring Our engineering team has rolled out a fix for this, up to date data is now showing in Analytics and we are continuing to monitor. We will post an update here once we have confirmed this is fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)

  4. resolved Feb 10, 2026, 10:35 PM UTC

    Status: Resolved Overall analytics functionality had been restored as of February 3rd, our engineering team also rolled out a long term fix this week and confirmed that this is now fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)

Read the full incident report →

Minor February 10, 2026

Chat widget intermittent loading issues

Detected by Pingoru
Feb 10, 2026, 10:30 PM UTC
Resolved
Feb 10, 2026, 10:30 PM UTC
Duration
—
Affected: Chat & Messaging
Timeline · 4 updates
  1. investigating Feb 10, 2026, 09:37 PM UTC

    Status: Investigating Our engineering team is investigating an issue causing intermittent loading problems with the chat widget, we will post updates here as soon as they are available. Please reach out to Pylon support with any questions. Affected components Chat & Messaging (Degraded performance)

  2. identified Feb 10, 2026, 09:51 PM UTC

    Status: Identified Our engineering team has identified the underlying cause and is working on a fix. We'll continue to post updates here as they become available. We apologize for any impact this is having on your operation, please reach out to Pylon support with any questions. Affected components Chat & Messaging (Degraded performance)

  3. monitoring Feb 10, 2026, 09:58 PM UTC

    Status: Monitoring The upstream issue has been resolved and we are monitoring. We will post another update once we have confirmed this is fully resolved. Please reach out to Pylon support with any questions. Affected components Chat & Messaging (Operational)

  4. resolved Feb 10, 2026, 10:30 PM UTC

    Status: Resolved This issue has been fully resolved, we apologize for any impact this had on your operations and please reach out to Pylon support with any additional questions. Affected components Chat & Messaging (Operational)

Read the full incident report →

Minor January 30, 2026

AI Features - degraded performance

Detected by Pingoru
Jan 30, 2026, 01:00 AM UTC
Resolved
Jan 30, 2026, 01:00 AM UTC
Duration
—
Affected: Dashboard
Timeline · 3 updates
  1. investigating Jan 29, 2026, 11:58 PM UTC

    Status: Investigating Our engineering team is investigating an issue causing degraded performance and errors with some AI features in Pylon. We will post updates as soon as they become available, please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance)

  2. monitoring Jan 30, 2026, 12:12 AM UTC

    Status: Monitoring Our engineering team has identified the upstream issue. We are seeing our systems recover and are continuing to monitor. We will post another update once we have confirmed this is fully resolved. We apologize for any impact this has had on your operation, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)

  3. resolved Jan 30, 2026, 01:00 AM UTC

    Status: Resolved This issue has been fully resolved and all AI features are again fully operational. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)

Read the full incident report →