Pylon incident

Inbound Email Delays

Resolved after 1 hour 17 minutes, affecting Integrations (Email), on November 4, 2026.

resolved Nov 04, 2026, 05:07 PM UTC

The issue has been resolved and all systems are operational and all delayed messages have been delivered.

Started
Nov 04, 2026, 03:50 PM UTC
Resolved
Nov 04, 2026, 05:07 PM UTC
Duration
1h 17m
Detected by Pingoru
Nov 04, 2026, 03:50 PM UTC

Affected components

Integrations (Email)

Update timeline

  1. investigating Nov 04, 2026, 03:50 PM UTC

    We are aware of an issue with inbound emails experiencing a delay of 10-15 minutes and are actively investigating.

  2. identified Nov 04, 2026, 04:11 PM UTC

    We have identified the underlying cause of the issue and it is on our upstream vendors end. Link to their status page here: https://status.postmarkapp.com/notices/jl1sq1h3iqx4fklf-delays-processing-inbound-messages.

  3. monitoring Nov 04, 2026, 04:51 PM UTC

    Our vendor has deployed a fix for the delay and are monitoring.

  4. resolved Nov 04, 2026, 05:07 PM UTC

    The issue has been resolved and all systems are operational and all delayed messages have been delivered.

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