Pylon experienced a minor incident on July 15, 2026 affecting Phones, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 15, 2026, 06:40 PM UTC
Status: Identified Our upstream Phones/SMS vendor has an ongoing incident: https://status.telnyx.com/ preventing voice calling and SMS from functioning within Pylon. We will post updates here as soon as they are available from our vendor. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions. Affected components Phones (Partial outage)
- monitoring Jul 15, 2026, 08:46 PM UTC
Status: Monitoring Our upstream Phones/SMS vendor has moved their ongoing incident: https://status.telnyx.com/ to monitoring. Phone/SMS functionality has been restored within Pylon and we will post another update once they have fully resolved the incident. Please reach out to Pylon support with any questions. Affected components Phones (Operational)
- resolved Jul 15, 2026, 09:45 PM UTC
Status: Resolved Our vendor has confirmed this is now fully resolved and all Phone and SMS functionality within Pylon has been restored. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions. Affected components Phones (Operational)