Pylon experienced a minor incident on September 28, 2026 affecting Email, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 28, 2026, 04:14 PM UTC
Status: Monitoring We have been alerted to an incident with our email provider, affecting US hosted Pylon workspaces, causing delayed processing of inbound delays that began at 8:25 PDT. No messages were lost and were queued for processing. As of 9:03 PDT they have implemented a fix and inbound message processing is now recovering. Delayed messages are being worked through, and processing times are returning to normal. We are continuing to monitor this fix to confirm a full recover. Affected components Email (Partial outage)
- resolved Sep 28, 2026, 06:03 PM UTC
Status: Resolved This has been resolved. All inbound email processing have been caught up. No messages have been lost. Affected components Email (Operational)