Pylon incident
Platform loading issues and events processing delay
Pylon experienced a minor incident on October 6, 2026 affecting API and Dashboard and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 06, 2026, 07:13 PM UTC
Status: Identified Our engineering team has identified an issue causing loading issues and delays in event processing. We will post updates here as soon as they are available. We apologize for any impact this is having on your operation, please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance) API (Degraded performance) Triggers & Workflows (Degraded performance)
- monitoring Oct 06, 2026, 07:38 PM UTC
Status: Monitoring Our engineering team has rolled out a fix for the underlying issue and we are seeing our systems recover. We are closely monitoring and will post updates here once we have confirmed this is fully resolved. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance) API (Degraded performance) Triggers & Workflows (Degraded performance)
- resolved Oct 06, 2026, 08:02 PM UTC
Status: Resolved Our engineering team has confirmed that the underlying issue has been fixed and the platform is fully operational. This incident may have manifested itself in page loading issues, delays in messages appearing in Pylon, delays in events processing (e.g. status changes and assignment), duplicated alerts, and errors when sending broadcasts. We apologize for any impact this had on your operation and a detailed RCA will be available upon request. Please reach out to Pylon support with any questions. Affected components Dashboard (Operational) API (Operational) Triggers & Workflows (Operational)