Pylon incident
[EU-hosted instances] Platform Loading Issues/Unable to Login
Pylon experienced a minor incident on October 12, 2026 affecting CRM and Chat & Messaging and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2026, 12:28 PM UTC
Status: Investigating We’re investigating reports that users are unable to log in to Pylon and are seeing a “Something went wrong” error. This is affecting customers on EU-hosted Pylon instances. Instances hosted in other regions are not affected at this time. Our team is actively working to identify the cause, and we’ll share another update within 30 minutes or sooner as we learn more. We apologize for the disruption. Affected components Knowledge Base (Partial outage) Phones (Partial outage) Data Warehouse (Partial outage) Broadcasts (Partial outage) Dashboard (Partial outage) Alerting & Incident (Partial outage) Product Ticketing (Partial outage) Codebase (Partial outage) Chat & Messaging (Partial outage) API (Partial outage) CRM (Partial outage) Triggers & Workflows (Partial outage) Other (Partial outage) AI Systems (Partial outage) Customer Portal (Partial outage) Call Recording (Partial outage) Analytics (Partial outage) Email (Partial outage)
- monitoring Oct 12, 2026, 12:36 PM UTC
Status: Monitoring We have implemented a fix and are monitoring our systems. Affected components CRM (Operational) Data Warehouse (Operational) Call Recording (Operational) Product Ticketing (Operational) AI Systems (Operational) API (Operational) Broadcasts (Operational) Customer Portal (Operational) Codebase (Operational) Triggers & Workflows (Operational) Alerting & Incident (Operational) Other (Operational) Knowledge Base (Operational) Phones (Operational) Dashboard (Operational) Chat & Messaging (Operational) Analytics (Operational) Email (Operational)
- resolved Oct 12, 2026, 12:51 PM UTC
Status: Resolved The issue has been resolved and all systems are operational. Affected components Chat & Messaging (Operational) Other (Operational) Broadcasts (Operational) Phones (Operational) API (Operational) Call Recording (Operational) AI Systems (Operational) Knowledge Base (Operational) Dashboard (Operational) Alerting & Incident (Operational) Customer Portal (Operational) CRM (Operational) Triggers & Workflows (Operational) Data Warehouse (Operational) Product Ticketing (Operational) Analytics (Operational) Email (Operational) Codebase (Operational)