Resolved after 22 minutes, affecting Integrations (Chat & Messaging), on June 12, 2026.
We are no longer seeing the backend errors for Whatsapp message sends and have confirmed that messages are now sending as expected. We apologize for any disruptions and feel free to reach out to support with any further questions.
Affected components
Update timeline
- investigating Jun 12, 2026, 02:12 PM UTC
We are aware of an issue affecting Whatsapp source issues and are actively investigating.
- monitoring Jun 12, 2026, 02:35 PM UTC
Our engineers are no longer seeing errors related to Whatsapp message send failures persisting in Pylon. The errors originated on Metas side and we are continuing to monitor. We advised attempting to resend the messages that failed since they did not succeed and were not retried due to the error on Metas end.
- resolved Jun 12, 2026, 03:15 PM UTC
We are no longer seeing the backend errors for Whatsapp message sends and have confirmed that messages are now sending as expected. We apologize for any disruptions and feel free to reach out to support with any further questions.
Your product runs on more than Pylon
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services