Pylon experienced a minor incident on July 12, 2026 affecting Dashboard and AI Systems, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 04:46 PM UTC
Status: Investigating We are aware of an issue affecting users being redirected to login screen and login attempts failing and are actively investigating. Affected components Dashboard (Full outage)
- investigating Jul 10, 2026, 04:57 PM UTC
Status: Investigating Updating to include some AI systems like Pylon MCP are also impacted. An upstream vendor outage is being scoped as the potential root cause. https://status.launchdarkly.com/ Affected components Dashboard (Full outage) AI Systems (Partial outage)
- identified Jul 10, 2026, 05:20 PM UTC
Status: Identified The upstream vendor has identified the issue and are implementing a fix. Login to the Pylon platform should no longer be impacted. Affected components Dashboard (Partial outage) AI Systems (Partial outage)
- identified Jul 10, 2026, 06:20 PM UTC
Status: Identified The upstream vendor has resolved the root cause of the issue and are monitoring their systems. We are continuing to evaluate and monitor the impact to ensure full service is restored across all of our product areas. Affected components AI Systems (Partial outage) Dashboard (Partial outage)
- monitoring Jul 10, 2026, 06:26 PM UTC
Status: Monitoring We are continuing to evaluate and monitor the impact to ensure full service is restored across all of our product areas. Affected components Dashboard (Partial outage) AI Systems (Partial outage)
- resolved Jul 12, 2026, 03:44 PM UTC
Status: Resolved The issue has been resolved and all systems are operational. We will follow this update with a more detailed analysis and accurate timeline from our engineering team. Affected components Dashboard (Operational) AI Systems (Operational)