Pylon dashboard failing to load

Update timeline

1. investigating Jul 09, 2026, 09:47 PM UTC

   We are aware of an issue affecting slow loading or failure to load the Pylon dashboard and are actively investigating.

2. identified Jul 09, 2026, 10:02 PM UTC

   We have identified the underlying cause of the issue and are working on a fix.

3. identified Jul 09, 2026, 11:12 PM UTC

   The team is in the process of implementing a forward fix. The behavior experienced is scoped to slow dashboard/issue loading, delayed ingestion of issues, and some triggers related to issue creation and routing not initializing due to the delay. No data has been lost and we are currently processing the delayed queues. Thank you for your patience and please reach out to support with questions should you have any.

4. monitoring Jul 09, 2026, 11:34 PM UTC

   We have implemented a fix and are monitoring our systems.

5. resolved Jul 09, 2026, 11:57 PM UTC

   The issue has been resolved and all systems are operational. Between approximately 2:41 PM and 2:53 PM PT, some customers experienced slow or failed dashboard loading. Dashboard availability recovered within approximately 12 minutes, but issue ingestion and related trigger processing remained delayed while we worked through the accumulated backlog. All delayed processing was caught up by 4:32 PM PT. We appreciate your patience while we addressed this issue. Should you have any follow up questions, please feel free to reach out to Support.