Pylon incident
Errors when sending SMS and receiving phone calls
Pylon experienced a minor incident on October 1, 2026 affecting Phones, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Phones
Update timeline
- investigating Oct 01, 2026, 01:08 PM UTC
Status: Investigating We are aware of an issue affecting SMS messages and Phone calls and are actively investigating. Affected components Phones (Partial outage)
- identified Oct 01, 2026, 01:20 PM UTC
Status: Identified We have identified the underlying cause of the issue and are working on a fix. Affected components Phones (Partial outage)
- monitoring Oct 01, 2026, 01:27 PM UTC
Status: Monitoring We have implemented a fix and are monitoring our systems. Affected components Phones (Partial outage)
- resolved Oct 01, 2026, 01:31 PM UTC
Status: Resolved The issue has been resolved and all systems are operational. Affected components Phones (Operational)