Purelink Outage History

Purelink is up right now

Pingoru has recorded 49 incidents for Purelink: 18 in the last 12 months and 5 in the last 90 days.

Source: status.purelink.nz

49incidents recorded
18last 12 months
5last 90 days
12 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Purelink in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026126 of 720 (4%)
May 202616 of 744 (1%)
June 202613 of 720 (0%)
July 202626 of 744 (1%)
August 202623 of 744 (0%)
September 202600 of 720 (0%)
October 202613 of 516 (1%)

Incidents, newest first

Minor October 2, 2026 Tuatahi First Fibre - Service degradation 3h 16m Tuatahi

Started Oct 02, 2026, 04:24 AM UTC· resolved Oct 02, 2026, 07:40 AM UTC

  1. investigating Oct 02, 2026, 04:24 AM UTC

    Tuatahi Fibre is currently experiencing intermittent issues affecting part of their network in Hamilton and Tauranga. Their team is actively investigating to resolve this as soon as possible.

  2. resolved Oct 02, 2026, 07:40 AM UTC

    Tuatahi First Fibre has advised that a fix has been implemented to resolve these Fibre issues and they will be monitoring the results.

Read the full incident report →

Notice August 5, 2026 Unplanned 4G Outage 1h 41m PureLink 4G Wireless

Started Aug 05, 2026, 02:45 AM UTC· resolved Aug 05, 2026, 04:27 AM UTC

  1. investigating Aug 05, 2026, 02:45 AM UTC

    We are aware of an outage affecting 4G / FWA services. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and will keep you updated on the progress.

  2. identified Aug 05, 2026, 02:47 AM UTC

    This issue has been identified as an outage with our upstream provider, we will work to have this resolved as soon as possible.

  3. monitoring Aug 05, 2026, 02:59 AM UTC

    Our 4G partner has identified the issue and has implemented a fix, we are monitoring the results

  4. resolved Aug 05, 2026, 04:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 1, 2026 Emergency maintenance - Kawhia / Aotea 53m PureLink Wireless

Started Aug 01, 2026, 11:10 PM UTC· resolved Aug 02, 2026, 12:03 AM UTC

  1. identified Aug 01, 2026, 11:10 PM UTC

    We are currently performing emergency maintenance on a tower feeding connections in the Kawhia / Aotea area. This maintenance is to prevent widespread unexpected outage. We do not expect any customer impact.

  2. resolved Aug 02, 2026, 12:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2026 Wireless service outage - Waitetuna / Te Uku / Ruapuke 2h 34m PureLink Wireless

Started Jul 29, 2026, 09:33 PM UTC· resolved Jul 30, 2026, 12:07 AM UTC

  1. identified Jul 29, 2026, 09:33 PM UTC

    We are aware of an issue currently affecting wireless services in the greater Waitetuna area. Engineers are currently investigating the issue and updates will be provided as they are received.

  2. monitoring Jul 29, 2026, 11:16 PM UTC

    Technicians are on site and a fix has been implemented. We are currently monitoring the results.

  3. resolved Jul 30, 2026, 12:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 28, 2026 Fibre Outage - Tuatahi First Fibre Connections 3h 50m Core Network, Tuatahi

Started Jul 28, 2026, 01:05 AM UTC· resolved Jul 28, 2026, 04:56 AM UTC

  1. investigating Jul 28, 2026, 01:05 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 28, 2026, 01:06 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 28, 2026, 01:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 28, 2026, 04:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 7, 2026 Degraded Service - Morrinsville area 3h 7m PureLink Wireless

Started Jun 07, 2026, 01:06 AM UTC· resolved Jun 07, 2026, 04:14 AM UTC

  1. identified Jun 07, 2026, 01:06 AM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Morrinsville area. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. monitoring Jun 07, 2026, 03:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 07, 2026, 04:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 15, 2026 Unplanned Outage - Ngahinapouri 6h 17m PureLink Wireless

Started May 15, 2026, 07:17 PM UTC· resolved May 16, 2026, 01:34 AM UTC

  1. investigating May 15, 2026, 07:17 PM UTC

    We are aware of an outage affecting fixed wireless services in the Ngahinapouri area. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and will keep you updated on the progress.

  2. investigating May 15, 2026, 10:32 PM UTC

    We have a technician on site investigating the cause of this fault, currently most connections are back online as a backup has been put in place.

  3. resolved May 16, 2026, 01:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 26, 2026 Degraded Service - Morrinsville/Tauhei area 1d 1h PureLink Wireless

Started Apr 26, 2026, 12:09 AM UTC· resolved Apr 27, 2026, 02:07 AM UTC

  1. identified Apr 26, 2026, 12:09 AM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Morrinsville/Tauhei area. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. identified Apr 26, 2026, 06:22 AM UTC

    Our Field team is still working on a fix for this issue, we will continue to monitor for any changes.

  3. identified Apr 26, 2026, 09:51 PM UTC

    Technicians are currently heading to site again this morning. An update on the outage will be posted once the fault has been identified

  4. identified Apr 26, 2026, 11:38 PM UTC

    Technicians have identified the cause of the issue and are working on a resolution

  5. resolved Apr 27, 2026, 02:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026 Degraded Service - Whatawhata area 3h 3m PureLink Wireless

Started Mar 24, 2026, 11:01 PM UTC· resolved Mar 25, 2026, 02:04 AM UTC

  1. identified Mar 24, 2026, 11:01 PM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Whatawhata area. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. identified Mar 24, 2026, 11:01 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 24, 2026, 11:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2026, 02:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 17, 2026 Copper Internet Outage 6h 2m

Started Feb 17, 2026, 09:53 PM UTC· resolved Feb 18, 2026, 03:56 AM UTC

  1. identified Feb 17, 2026, 09:53 PM UTC

    Some services may be experiencing an outage on their copper connections due to an incident with out Upstream Provider. Current ETR is 17:30 today.

  2. identified Feb 17, 2026, 10:47 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 18, 2026, 03:56 AM UTC

    Service has been restored.

Read the full incident report →

Minor February 13, 2026 Severe weather - Kawhia & Aotea 5d 13h PureLink Wireless, PureLink 4G Wireless

Started Feb 13, 2026, 08:50 AM UTC· resolved Feb 18, 2026, 10:27 PM UTC

  1. monitoring Feb 13, 2026, 08:50 AM UTC

    Due to severe weather in the region power delivery to several sites have been affected. Backups are holding however due to flooding and road closures we are unable to access these sites in the event of extended power failure. We will continue to monitor and provide updates as necessary.

  2. monitoring Feb 15, 2026, 07:51 PM UTC

    One NZ is currently experiencing an outage in the Kawhia / Aotea area. This is affecting 4G wireless connections in the area. PureLink Fixed Wireless services were not affected by this event.

  3. resolved Feb 18, 2026, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026 FWA Outage 9h 25m PureLink 4G Wireless

Started Feb 12, 2026, 09:13 AM UTC· resolved Feb 12, 2026, 06:39 PM UTC

  1. investigating Feb 12, 2026, 09:13 AM UTC

    We have been informed by our service partner of an issue affecting all 4G FWA connections nation wide. They are currently investigating the issue and implementing a fix. We will provide updates as they are received.

  2. monitoring Feb 12, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 12, 2026, 09:59 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 12, 2026, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2026 Hamilton Central Fibre Outage 1h 2m Tuatahi

Started Jan 27, 2026, 12:35 AM UTC· resolved Jan 27, 2026, 01:38 AM UTC

  1. investigating Jan 27, 2026, 12:35 AM UTC

    We are currently investigating an issue with Hamilton Central Fibre connections from Tuatahi First Fibre. We will update this status as we get further information.

  2. investigating Jan 27, 2026, 12:35 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 27, 2026, 12:38 AM UTC

    Tuatahi has implemented a fix for this fibre outage, we will be monitoring affected connections

  4. resolved Jan 27, 2026, 01:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2026 Wireless Internet Service Outage - Waitetuna/Te Uku/Ohautira/Waingaro areas 3h 11m PureLink Wireless

Started Jan 15, 2026, 03:55 AM UTC· resolved Jan 15, 2026, 07:07 AM UTC

  1. identified Jan 15, 2026, 03:55 AM UTC

    Some customers may be experiencing an internet outage or degraded performance in the Waitetuna/Te Uku/Ohautira/Waingaro areas. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. monitoring Jan 15, 2026, 04:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2026, 07:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 6, 2026 Unplanned Outage - Aotea area 5h 45m PureLink Wireless

Started Jan 06, 2026, 07:25 PM UTC· resolved Jan 07, 2026, 01:11 AM UTC

  1. investigating Jan 06, 2026, 07:25 PM UTC

    We are aware of an outage affecting fixed wireless services in the Aotea area. Our team is investigating the cause of this issue

  2. investigating Jan 06, 2026, 08:45 PM UTC

    A technician is currently on his way to the site to investigate the issue

  3. identified Jan 06, 2026, 10:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jan 07, 2026, 01:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 23, 2025 Degraded wireless performance, Morrinsville 5h 13m PureLink Wireless

Started Dec 23, 2025, 09:25 PM UTC· resolved Dec 24, 2025, 02:39 AM UTC

  1. investigating Dec 23, 2025, 09:25 PM UTC

    Our engineering team have identified an issue affecting wireless services in the Morrisville/Harbottle area. A fix is currently being implemented.

  2. monitoring Dec 24, 2025, 12:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 24, 2025, 12:33 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 24, 2025, 02:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 7, 2025 Fixed Wireless Outage - Te Akau/Raglan Areas 57m PureLink Wireless

Started Dec 07, 2025, 09:18 PM UTC· resolved Dec 07, 2025, 10:15 PM UTC

  1. investigating Dec 07, 2025, 09:18 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 07, 2025, 09:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 07, 2025, 09:39 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 07, 2025, 09:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 07, 2025, 10:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 2, 2025 Wireless Outage - Ngāhinapōuri 3h 9m PureLink Wireless

Started Dec 02, 2025, 06:02 PM UTC· resolved Dec 02, 2025, 09:12 PM UTC

  1. identified Dec 02, 2025, 06:02 PM UTC

    Our engineers have identified an issue affecting wireless service in Ngāhinapōuri. Field technicians are currently on route to further investigate the issue.

  2. monitoring Dec 02, 2025, 07:13 PM UTC

    Technicians have arrived onsite and resolved the issue, we will continue to monitor for any further impact.

  3. resolved Dec 02, 2025, 09:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 5, 2025 Internet Outage - Kawhia Area 8h 47m PureLink Wireless

Started Aug 05, 2025, 03:57 PM UTC· resolved Aug 06, 2025, 12:44 AM UTC

  1. investigating Aug 05, 2025, 03:57 PM UTC

    We are currently investigating an internet outage in the Kawhia area

  2. investigating Aug 05, 2025, 05:31 PM UTC

    Technicians are preparing to go to the site to investigate further.

  3. identified Aug 05, 2025, 10:08 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Aug 06, 2025, 12:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2025 Unplanned Internet Outage - Ruapuke 3h 32m PureLink Wireless

Started Jul 29, 2025, 11:19 PM UTC· resolved Jul 30, 2025, 02:52 AM UTC

  1. investigating Jul 29, 2025, 11:19 PM UTC

    We are aware of an outage affecting internet services in Ruapuke and surrounding regions. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and will keep you updated on the progress.

  2. identified Jul 30, 2025, 02:05 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 30, 2025, 02:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 30, 2025, 02:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 23, 2025 Degraded Service - Raglan / Te Akau area 5h 52m PureLink Wireless

Started Jul 23, 2025, 09:47 PM UTC· resolved Jul 24, 2025, 03:40 AM UTC

  1. identified Jul 23, 2025, 09:47 PM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Raglan/ Te Akau area. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. monitoring Jul 23, 2025, 10:32 PM UTC

    The power has been restored to the site, we are monitoring this.

  3. resolved Jul 24, 2025, 03:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 14, 2025 Cloudflare Outage – Service Impact Notice 1h 42m Core Network, VOIP, Tuatahi, PureLink Portal and 6 more

Started Jul 14, 2025, 10:09 PM UTC· resolved Jul 14, 2025, 11:52 PM UTC

  1. identified Jul 14, 2025, 10:09 PM UTC

    We’re aware of a widespread outage affecting websites and services that use Cloudflare, which may impact your browsing experience. This issue is on Cloudflare’s end and is affecting providers globally. Our network remains stable, and we’re monitoring the situation closely. We’ll provide updates as they become available.

  2. monitoring Jul 14, 2025, 11:19 PM UTC

    Cloudflare have implemented a fix for this and are currently monitoring the results. https://www.cloudflarestatus.com/

  3. resolved Jul 14, 2025, 11:52 PM UTC

    Cloudflare has reported that this issue has been resolved.

  4. postmortem Jul 20, 2025, 11:44 PM UTC

    On 14 July 2025 \(UTC\), Cloudflare made a change to their service topologies that caused an outage for 1.1.1.1 on the edge, resulting in downtime for 62 minutes for customers using the 1.1.1.1 public DNS Resolver as well as intermittent degradation of service for Gateway DNS. The outage occurred because of a misconfiguration of legacy systems used to maintain the infrastructure that advertises Cloudflare’s IP addresses to the Internet. This was a global outage. During the outage, Cloudflare's 1.1.1.1 Resolver was unavailable worldwide. **View the Cloudflare incident report here:** [https://blog.cloudflare.com/cloudflare-1-1-1-1-incident-on-july-14-2025/](https://blog.cloudflare.com/cloudflare-1-1-1-1-incident-on-july-14-2025/)

Read the full incident report →

Minor June 4, 2025 Wireless Network Outage - Ruapuke / Whaanga Road 16h 11m PureLink Wireless

Started Jun 04, 2025, 05:51 AM UTC· resolved Jun 04, 2025, 10:03 PM UTC

  1. investigating Jun 04, 2025, 05:51 AM UTC

    We are currently investigating an issue affecting internet services in the Ruapuke area.

  2. investigating Jun 04, 2025, 06:27 AM UTC

    Our field team will be heading to the tower site soon to investigate this further. Due to the weather conditions in the area, it may not be safe for our team to get access to the site tonight

  3. investigating Jun 04, 2025, 07:29 AM UTC

    Technicians were unable to safely access the tower site tonight due to severe weather conditions. We will return tomorrow morning in daylight when conditions are safer.

  4. investigating Jun 04, 2025, 07:47 PM UTC

    Technicians are currently on their way to the tower site.

  5. investigating Jun 04, 2025, 09:18 PM UTC

    Technicians are on site

  6. identified Jun 04, 2025, 09:39 PM UTC

    The issue has been identified and a fix is being implemented.

  7. monitoring Jun 04, 2025, 09:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Jun 04, 2025, 10:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 19, 2025 Wireless outage - Te Mata 2h 49m PureLink Wireless

Started May 19, 2025, 10:20 AM UTC· resolved May 19, 2025, 01:09 PM UTC

  1. investigating May 19, 2025, 10:20 AM UTC

    We are currently investigating a wireless outage in the Te Mata/ Houchen area.

  2. investigating May 19, 2025, 10:43 AM UTC

    Technicians are on route to investigate this further.

  3. identified May 19, 2025, 11:48 AM UTC

    Technicians have identified the fault and are working to replace the affected hardware.

  4. resolved May 19, 2025, 01:09 PM UTC

    The affected hardware has ben replaced and service restored. If you connection is still down, please reboot both the router and dish. If issues persist please give us a call on 0800 100 714.

Read the full incident report →

Major May 3, 2025 Unplanned Internet Outage 3h 11m PureLink Wireless

Started May 03, 2025, 06:34 AM UTC· resolved May 03, 2025, 09:46 AM UTC

  1. investigating May 03, 2025, 06:34 AM UTC

    We are aware of an outage affecting some internet services. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and will keep you updated on the progress.

  2. investigating May 03, 2025, 06:49 AM UTC

    We have technicians on route to the affected site to investigate this issue.

  3. resolved May 03, 2025, 09:46 AM UTC

    This incident has been resolved.

Read the full incident report →