Purelink incident

Degraded Service - Whatawhata area

Minor Resolved View vendor source →

Purelink experienced a minor incident on March 24, 2026 affecting PureLink Wireless, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 11:01 PM UTC
Resolved
Mar 25, 2026, 02:04 AM UTC
Duration
3h 3m
Detected by Pingoru
Mar 24, 2026, 11:01 PM UTC

Affected components

PureLink Wireless

Update timeline

  1. identified Mar 24, 2026, 11:01 PM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Whatawhata area. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. identified Mar 24, 2026, 11:01 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 24, 2026, 11:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2026, 02:04 AM UTC

    This incident has been resolved.