Purelink incident

Degraded Service - Morrinsville/Tauhei area

Minor Resolved View vendor source →
Started
Apr 26, 2026, 12:09 AM UTC
Resolved
Apr 27, 2026, 02:07 AM UTC
Duration
1d 1h
Detected by Pingoru
Apr 26, 2026, 12:09 AM UTC

Affected components

PureLink Wireless

Update timeline

  1. identified Apr 26, 2026, 12:09 AM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Morrinsville/Tauhei area. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. identified Apr 26, 2026, 06:22 AM UTC

    Our Field team is still working on a fix for this issue, we will continue to monitor for any changes.

  3. identified Apr 26, 2026, 09:51 PM UTC

    Technicians are currently heading to site again this morning. An update on the outage will be posted once the fault has been identified

  4. identified Apr 26, 2026, 11:38 PM UTC

    Technicians have identified the cause of the issue and are working on a resolution

  5. resolved Apr 27, 2026, 02:07 AM UTC

    This incident has been resolved.

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