Purelink incident

Fibre Outage - Tuatahi First Fibre Connections

Major Resolved View vendor source →

Purelink experienced a major incident on July 28, 2026 affecting Core Network and Tuatahi, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 01:05 AM UTC
Resolved
Jul 28, 2026, 04:56 AM UTC
Duration
3h 50m
Detected by Pingoru
Jul 28, 2026, 01:05 AM UTC

Affected components

Core NetworkTuatahi

Update timeline

  1. investigating Jul 28, 2026, 01:05 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 28, 2026, 01:06 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 28, 2026, 01:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 28, 2026, 04:56 AM UTC

    This incident has been resolved.