Purelink Outage History

We are aware of an outage affecting fixed wireless services in the Te Pahu & Ngahinapouri area. Our field team will be onsite at first light once it is safe to access. We apologize for any inconvenience and will keep you updated on the progress.

Some customers may be experiencing slower speeds or intermittent connectivity in the Te Pahu/Ngahinapouri area. Our team is on the way to the tower to complete a repair on the hardware affected.

Some customers may be experiencing slower speeds or intermittent connectivity in the Te Pahu / Ngahinapouri area. Our team is investigating the issue and will provide updates as we work to resolve it.

Some customers may be experiencing slower speeds or intermittent connectivity in the Raglan and Kawhia areas. Many of our sites are without power and we are working to get generators out to sites that still have customers online. Our team is investigating the issue and will provide updates as we work to resolve it.

Power is still out and Wel networks have advised us the estimated time to restore is 3PM this afternoon. All of our main sites are up and running at full capacity with generators and batteries onsite. Our team is working hard around the network to ensure reliable connectivity for everyone with power.

We are continuing to work around this power outage

The issue has been identified, and a technician is en route to the site

Our upstream provider is investigating a network outage affecting many 4G services in the Kawhia/Aotea region. This is currently being investigated by our upstream provider and a fix will be in place as soon as possible