Purelink incident

Unplanned Outage - Aotea area

Minor Resolved View vendor source →

Purelink experienced a minor incident on January 6, 2026 affecting PureLink Wireless, lasting 5h 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 07:25 PM UTC
Resolved
Jan 07, 2026, 01:11 AM UTC
Duration
5h 45m
Detected by Pingoru
Jan 06, 2026, 07:25 PM UTC

Affected components

PureLink Wireless

Update timeline

  1. investigating Jan 06, 2026, 07:25 PM UTC

    We are aware of an outage affecting fixed wireless services in the Aotea area. Our team is investigating the cause of this issue

  2. investigating Jan 06, 2026, 08:45 PM UTC

    A technician is currently on his way to the site to investigate the issue

  3. identified Jan 06, 2026, 10:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jan 07, 2026, 01:11 AM UTC

    This incident has been resolved.