Purelink experienced a major incident on July 23, 2025 affecting PureLink Wireless, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Affected components
PureLink Wireless
Update timeline
- identified Jul 23, 2025, 09:47 PM UTC
Some customers may be experiencing slower speeds or intermittent connectivity in the Raglan/ Te Akau area. Our team is investigating the issue and will provide updates as we work to resolve it.
- monitoring Jul 23, 2025, 10:32 PM UTC
The power has been restored to the site, we are monitoring this.
- resolved Jul 24, 2025, 03:40 AM UTC
This incident has been resolved.