Protime incident

Possible error using the import module

Minor Resolved View vendor source →

Protime experienced a minor incident on February 20, 2026 affecting Export and Import, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 09:36 AM UTC
Resolved
Feb 20, 2026, 02:31 PM UTC
Duration
4h 55m
Detected by Pingoru
Feb 20, 2026, 09:36 AM UTC

Affected components

ExportImport

Update timeline

  1. investigating Feb 20, 2026, 09:36 AM UTC

    We are currently investigating an error that some users are encountering when using the import/Export module.

  2. investigating Feb 20, 2026, 09:42 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 20, 2026, 09:42 AM UTC

    We got confirmation that Export module is also impacted.

  4. identified Feb 20, 2026, 10:24 AM UTC

    We have identified the issue and are currently working on a hotfix.

  5. identified Feb 20, 2026, 02:08 PM UTC

    We have implemented the fix for the import module. The export module is still affected, but only for automatic exports.

  6. resolved Feb 20, 2026, 02:31 PM UTC

    We fixed the issue for the export.