Protime incident

Connection issues

Major Resolved View vendor source →

Protime experienced a major incident on December 9, 2025 affecting ProTime and Time Terminals and 1 more component, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 09:20 PM UTC
Resolved
Dec 10, 2025, 12:43 AM UTC
Duration
3h 23m
Detected by Pingoru
Dec 09, 2025, 09:20 PM UTC

Affected components

ProTimeTime TerminalsmyProtimeProTeamAccess TerminalsExportProNet KioskImportProVisit KioskYeartool

Update timeline

  1. investigating Jan 30, 2026, 02:58 PM UTC

    We are currently experiencing connection issues and are identifying the root cause of the problem with our provider. Our engineering team is investigating the problem and working on a solution. We will keep you posted on the status as soon as we have an update.

  2. resolved Jan 30, 2026, 02:58 PM UTC

    This incident has been resolved.