Protime had 44 outages in the last 2 years totaling 933h 14m of downtime — averaging 1.8 incidents per month.
There were 44 Protime outages since May 6, 2025 totaling 933h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Our teams are actively working to resolve issue affecting Protime Premium, and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available. Users may not be able to see or open the different Protime Premium modules.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our teams are actively working to resolve issue affecting Protime Premium, and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available. Users may not b able to see see the different Premium modules once logged in in Premium.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our teams are actively working to resolve issue affecting the request approval functionality on myProtime, and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available. Users may experience errors when approving requests on myProtime.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a platform infrastructure issue that may cause intermittent delays in data synchronization and processing within myProtime Planning Shift. Our teams have identified the affected area and are actively working to determine the root cause and implement a permanent solution. In the meantime, we are closely monitoring the platform and taking mitigation measures to minimize the impact. Users may experience delays before recent changes are reflected in the application. We will provide another update as soon as more information becomes available.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Our teams are actively working to resolve issue affecting the Import and Export modules and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available. Users may experience error during the use of Import and Export
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting email-related functionality across several services. Users may experience: - Reports sent using the "Send via Mail" option not being delivered. - Deliveroot retrieval notifications not being received. - Support user notifications not being processed. - Missing email notifications following approval or rejection actions in myProtime. Our teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue. We apologize for any inconvenience caused.
The issue has been identified and a fix is being implemented.
The issue has been resolved. The backlog is currently being processed, and pending alerts and absence requests will gradually recover over the next few hours.
This incident has been resolved.
We are currently experiencing a general issue with the visitor access control system. QR codes and visitor PIN codes that are generated are not granting access on our access control systems as expected. Our team is actively investigating the problem and working to resolve it as quickly as possible.
This incident has been resolved.
It's possible end-users may experience connection issues using Planning Shift.
Our teams have narrowed down the source of the issue and continue to work on a resolution with the highest priority. We understand the impact of this ongoing disruption and will provide further updates as soon as more information becomes available.
The issue affecting the Planning solution has been resolved, and the service is operating normally again. We sincerely apologize for the disruption and appreciate your patience while our teams worked to restore service. We will continue to monitor the platform closely to ensure stability.
This incident has been resolved.
We are aware that some users are experiencing slowness or issues with clockings not being processed. This problem is currently affecting only a small portion of our users. Our teams are actively investigating the root cause. We sincerely apologize for the inconvenience.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented. Our systems are now reprocessing the backlog of calculations, and any ongoing issues should be automatically resolved within the next hour. We apologize for the inconvenience.
This incident has been resolved.
You may encounter an error when trying to access the password reset page. We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Following a recent Windows update, we are aware of an issue in Microsoft Edge that may prevent Excel files from opening when downloaded from myProtime. This issue is caused by Microsoft Edge and is not related to Protime. However we are checking what we can do on our end to mitigate this. Workarounds: - Open the file using Google Chrome or Mozilla Firefox - Use an InPrivate (incognito) window in Microsoft Edge - Re-run the export after changing the file extension from .xlsm to .xls - If the issue persists, please contact your internal IT department to review local security settings (firewall, GPOs, etc.) We apologize for the inconvenience and will continue to monitor the situation. Thank you for your understanding.
This incident has been resolved.
Our DEV teams are currently looking into the translation issue. We apologize for this inconvenience.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Connection issues affecting some customers on specific databases.
We are currently investigating an issue where clockings from terminals are not being registered. Our teams are actively working on this. We apologize for the inconvenience.
We are working with our partner to identify the root cause. Based on our initial investigation, we do not expect any data loss. This will be fully confirmed once the issue has been identified and resolved.
We have received confirmation from our partner that the issue has been resolved. All clockings will be automatically forwarded to Protime Premium; however, this process may take some time to fully complete. We kindly ask for your patience and apologize for the inconvenience. We will continue to closely monitor the situation.
All clockings should now be visible in Protime Premium, and the service is fully operational again. We would like to thank you for your patience and apologize for the inconvenience caused.
We are currently investigating this issue.
Dear user, We are currently experiencing an issue with work calendars. To resolve this, Please restart the Protime application. Affected customers will receive communication via their Premium session.
Work calendars are functioning normally again. For some customers, there may be missing data since the beginning of the incident. We are currently investigating this and working on a resolution. If any action is required from your side, you will receive direct communication from us. If you do not receive further communication, either you are not impacted or the issue will be resolved automatically. We apologize for the inconvenience this issue may have caused.
This incident has been resolved.
We are currently investigating the issue. Since the HUB is unavailable, options such as navigating to your calendar, team calendar, and others are currently not accessible.
The Hub is available again, but performance is still slow. We are currently investigating/Monitoring the issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing issues with clocking in myProtime. The root cause has been identified, and we are already implementing the fix. We apologize for this.
A fix has been implemented, we are currently monitoring the issue.
This incident has been resolved.
We are currently experiencing an issue with the import module where newly added employees are imported with missing data (e.g., personalia files) or are created multiple times instead of once. Our teams are investigating the root cause.
We are continuing to investigate this issue.
We are receiving additional reports of issues with the import function. To avoid incorrect or incomplete data being created, we will temporarily disable imports until the issue is resolved. We apologize for the inconvenience.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
The issue has been resolved. Please log out, fully close your browser, and reopen your session to ensure the import function works as expected. We sincerely apologize for the inconvenience.
We are currently investigating an error that some users are encountering when using the import/Export module.
We are continuing to investigate this issue.
We got confirmation that Export module is also impacted.
We have identified the issue and are currently working on a hotfix.
We have implemented the fix for the import module. The export module is still affected, but only for automatic exports.
We fixed the issue for the export.
We are currently investigating the issue. Since the HUB is unavailable, options such as navigating to your calendar, team calendar, and others are currently not accessible.
The Hub is available again, but performing slowly. We are currently investigating.
This incident has been resolved.
We have received reports of anomalies in MyProtime, including some incorrect alerts. For most customers there is no impact, but we do see an increase in customer reports. Our team is currently investigating the issue, and we sincerely apologize for the inconvenience.
This incident has been resolved.
We are currently experiencing issues affecting calculations, absence requests, Premium synchronization, and occasional “Access Denied” errors in ProVisit. Our team is actively working on a fix, and we sincerely apologize for the inconvenience.
This incident has been resolved.