AMEX Processing and AMEX Account Requirements Update
Affected: Direct Credit Card and ACH ProcessingRegulatory Updates
ProPay Outage History
ProPay is up right nowProPay had 22 outages in the last 2 years totaling 221h 29m of downtime — averaging 0.9 incidents per month.
There were 22 ProPay outages since July 10, 2025 totaling 221h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
Incorrect Account Name Display Issue
Timeline · 2 updates
- investigating Jun 12, 2026, 08:55 PM UTC
We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.
- resolved Jun 13, 2026, 01:39 AM UTC
This incident has been resolved.
Propay Partner Portal Issue
Affected: Websites, Mobile, and Card Readers
Timeline · 3 updates
- investigating May 29, 2026, 07:37 PM UTC
We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.
- monitoring May 30, 2026, 02:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2026, 07:16 PM UTC
This incident has been resolved.
ProPay System Processing Issue
Affected: Direct Credit Card and ACH Processing
Timeline · 3 updates
- investigating May 29, 2026, 02:27 PM UTC
We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.
- monitoring May 29, 2026, 03:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2026, 05:43 PM UTC
This incident has been resolved, with traffic normalizing effective 10:45am MT.
ProPay Monthly Database Maintenance Reminder for May 2026
Affected: Direct Credit Card and ACH ProcessingWebsites, Mobile, and Card Readersxfer.propay.com - SFTP Reports
Timeline · 2 updates
- investigating May 12, 2026, 09:09 PM UTC
At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.
- resolved May 13, 2026, 01:52 PM UTC
This incident has been resolved.
Chargeback Issue
Affected: Direct Credit Card and ACH ProcessingWebsites, Mobile, and Card ReadersPayment Facilitation - Global Payments API (GP API)Payment Facilitation - Cayan Genius
Timeline · 2 updates
- investigating Apr 30, 2026, 05:08 PM UTC
We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.
- resolved May 01, 2026, 04:02 PM UTC
This incident has been resolved.
ProPay Reports Issue
Affected: xfer.propay.com - SFTP Reports
Timeline · 4 updates
- investigating Apr 22, 2026, 01:12 PM UTC
We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.
- identified Apr 22, 2026, 09:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 22, 2026, 09:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 09:10 PM UTC
This incident has been resolved.
Intermittent VISA Direct Flash Funds Failures for Select Mastercard Transactions
Timeline · 1 update
- resolved Apr 21, 2026, 05:57 PM UTC
We are currently investigating an issue impacting a subset of Flash Funds transactions processed through VISA Direct. We believe the failures are occurring on select transactions where the recipient card is a Mastercard, though not all Mastercard transactions are affected. As a result, some partners may experience intermittent Flash Funds failures when sending payouts to certain Mastercard cards. Our teams are actively working with Visa to identify the root cause and implement a resolution.
ProPay Integration TEST Environment
Timeline · 3 updates
- investigating Apr 15, 2026, 09:26 PM UTC
We are aware of an issue affecting the test environment. Our teams are working to correct the issue and will provide updates as they are available.
- identified Apr 16, 2026, 02:04 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 16, 2026, 07:00 PM UTC
This incident has been resolved.
GP API Boarding Interruptions
Affected: Payment Facilitation - Global Payments API (GP API)
Timeline · 3 updates
- identified Mar 30, 2026, 04:13 PM UTC
We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.
- monitoring Mar 30, 2026, 09:50 PM UTC
Our teams have located the cause of the issue and will be implementing a fix overnight to address it.
- resolved Mar 31, 2026, 03:03 PM UTC
This incident has been resolved as of March 30 at 11pmMT/1amET.
ProPay Reports Issue - Sweep Reports
Affected: xfer.propay.com - SFTP Reports
Timeline · 4 updates
- investigating Feb 13, 2026, 01:46 AM UTC
We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered. Our teams are working to correct the issue and deliver the delayed reports.
- identified Feb 13, 2026, 02:55 AM UTC
Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.
- monitoring Feb 13, 2026, 04:02 AM UTC
Delayed reports are now delivering.
- resolved Feb 13, 2026, 04:13 AM UTC
Reports should be delivered now. Please contact Partner Support for any remaining missing reports.
Gross Billing Reports - Partly Delayed
Affected: Direct Credit Card and ACH Processing
Timeline · 3 updates
- identified Jan 06, 2026, 09:01 PM UTC
We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.
- monitoring Jan 07, 2026, 12:24 AM UTC
We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.
- resolved Jan 07, 2026, 04:38 PM UTC
We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.
ProPay Funding Delay Issue
Affected: Direct Credit Card and ACH ProcessingBank Transfers
Timeline · 2 updates
- investigating Dec 27, 2025, 05:49 PM UTC
We are aware of an issue of delayed funding for some merchants. Our teams working to identify and resolve the issue as quickly as possible.
- resolved Dec 28, 2025, 12:52 AM UTC
This incident has been resolved.
ProPay System Processing Issue - Canadian Accounts
Affected: Direct Credit Card and ACH Processing
Timeline · 2 updates
- investigating Dec 01, 2025, 05:10 PM UTC
We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.
- resolved Dec 01, 2025, 06:16 PM UTC
This incident has been resolved.
ProPay Integration TEST Environment Maintenance
Timeline · 2 updates
- investigating Nov 20, 2025, 05:09 PM UTC
ProPay will perform an update on the Integration TEST environment between 10:00 AM and 11:00 Mountain Time today. All services and sites may be unavailable during this timeframe.
- resolved Nov 20, 2025, 05:50 PM UTC
The testing is completed.
ProPay Feature Issue -
Affected: Direct Credit Card and ACH ProcessingWebsites, Mobile, and Card Readers
Timeline · 3 updates
- investigating Nov 18, 2025, 09:48 PM UTC
Our teams are aware of an issue with a ProPay feature. We are working to identify and address it as soon as possible. We will provide updates as additional information is available.
- investigating Nov 18, 2025, 10:15 PM UTC
We are continuing to investigate this issue.
- resolved Nov 18, 2025, 10:33 PM UTC
This incident has been resolved. The implemented fix looks to alleviate the issue.
System Processing Issue - Payment Facilitation via Heartland/Portico transaction latency
Affected: Payment Facilitation - Heartland, Portico
Timeline · 5 updates
- investigating Nov 10, 2025, 04:23 PM UTC
We are aware of an issue that is preventing some transactions from being processed specifically for partners connected via the Heartland/Portico gateway integrations. Our teams are working to resolve the issue as quickly as possible.
- identified Nov 10, 2025, 04:44 PM UTC
Teams have implemented a fix to restore service and are monitoring the outcomes.
- identified Nov 10, 2025, 05:18 PM UTC
The issue impacts Visa transactions and was largely mitigated, but teams have observed some residual impact and are continuing to work to fully restore service.
- identified Nov 10, 2025, 07:08 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 10, 2025, 07:55 PM UTC
This incident has been resolved.
Elevated Decline Rates.
Affected: Payment Facilitation - Heartland, Portico
Timeline · 4 updates
- investigating Nov 06, 2025, 03:35 PM UTC
We are currently seeing a higher-than-normal volume of transaction declines affecting some of our partners. Our development team is actively investigating the issue to identify the root cause and implement a resolution. We will provide updates here as more information becomes available.
- identified Nov 06, 2025, 03:55 PM UTC
We’ve completed our internal review and did not find any issues on our end related to the decline behavior. Based on the available data, it appears the issue was caused by a timeout occurring on the partner’s side.
- monitoring Nov 06, 2025, 03:57 PM UTC
We will continue to monitor to ensure processing remains stable.
- resolved Nov 06, 2025, 03:58 PM UTC
No anomalies have been identified during our review and everything appears to be functioning normally on our side
ProPay Sandbox Environment - GP API
Timeline · 2 updates
- investigating Oct 30, 2025, 05:28 PM UTC
The Sandbox is currently unavailable. We are aware of the issue and are in the process of resolving.
- resolved Oct 30, 2025, 08:28 PM UTC
This incident has been resolved.
ProPay Canada Direct Issues with Refunds and Credit Card Settlements
Affected: Direct Credit Card and ACH Processing
Timeline · 3 updates
- identified Sep 10, 2025, 04:03 PM UTC
An issue has been identified impacting ProPay Canada Direct credit card and refund transactions. Since 8/26/25, refund transactions have not processed successfully and credit card transactions have not been fully settled and posted to cardholder accounts. This has resulted in refund settlement reject transactions and cardholders seeing funds returned for transactions that should have completed. Our teams are working to implement a fix to address this issue and restore service. Cardholders seeing unexpected return of funds should not attempt to re-process their transactions; when the issue is fixed, transactions will post to cardholder accounts as previously expected. We will provide additional updates once the changes are implemented.
- monitoring Sep 10, 2025, 07:48 PM UTC
A fix has been implemented for the credit card transactions and we are monitoring the behavior of the processing of the settlement transactions. We are still working on some additional steps that are required to address processing the refunds.
- resolved Sep 10, 2025, 11:32 PM UTC
Missed Canadian refunds have been processed as well now. We are resolving this incident.
ProPay Reports Site Issue - xfer.propay.com
Affected: xfer.propay.com - SFTP Reports
Timeline · 2 updates
- investigating Aug 29, 2025, 10:02 PM UTC
We are aware of an issue affecting availability of our SFTP report site xfer.propay.com. Our teams are working to correct the issue and will provide updates as they are available.
- resolved Aug 30, 2025, 12:19 AM UTC
Technical teams were engaged and service was restored for this site by 16:30MT.
ACH Payment transactions for July 9 delayed in debiting payers' bank accounts for US ProPay Direct merchants
Affected: Direct Credit Card and ACH Processing
Timeline · 1 update
- resolved Jul 10, 2025, 10:28 PM UTC
ACH Payment transactions were delayed in submission to NACHA for 7/9/2025 for US ProPay Direct merchants. This effect of this delay is that some ACH payments made to ProPay merchants 7/8 and 7/9 were not debited from payer's bank accounts today, and will be debited tomorrow. Merchants were already funded for the proceeds of the ACH Payment transaction activity, but may receive inquiries from payers whose funds were not debited as expected.