Prisma Data Outage History
Prisma Data is up right nowPingoru has recorded 51 incidents for Prisma Data: 21 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 27 of 720 (4%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 3 | 5 of 744 (1%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 2 | 4 of 720 (0%) |
| October 2026 | 1 | 4 of 744 (1%) |
| November 2026 | 0 | 0 of 93 (0%) |
Incidents, newest first
Minor October 15, 2026 Intermittent Connection Errors on Prisma Postgres 3h 53m Prisma Compute
Started Oct 15, 2026, 07:34 PM UTC· resolved Oct 15, 2026, 11:28 PM UTC
- investigating Oct 15, 2026, 07:34 PM UTC
Description: We are investigating an increase in connections errors to Prisma Postgres. Affected users: All Regions Root cause: Currently unknown Workarounds: None identified
- identified Oct 15, 2026, 08:04 PM UTC
The issue has been identified and we are rolling out a fix.
- identified Oct 15, 2026, 08:54 PM UTC
A fix has been rolled out and errors are dropping.
- monitoring Oct 15, 2026, 09:32 PM UTC
We are continuing to monitor. There has been no increase in errors.
- resolved Oct 15, 2026, 11:28 PM UTC
We are continuing to observe healthy traffic to Prisma Postgres across all regions. This incident has been resolved.
Minor September 22, 2026 Degraded performance on Prisma Postgres for some users in US East. 1h 4m Prisma Postgres
Started Sep 22, 2026, 06:47 PM UTC· resolved Sep 22, 2026, 07:52 PM UTC
- identified Sep 22, 2026, 06:47 PM UTC
Description: We've identified an issue causing disruption on some databases in US East. Affected users: Some users in US East. Root cause: Identified. Workarounds: None
- monitoring Sep 22, 2026, 06:51 PM UTC
The issue has been resolved, we're continuing to monitor.
- monitoring Sep 22, 2026, 06:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 22, 2026, 07:52 PM UTC
This incident has been resolved.
Major September 1, 2026 Accelerate is unable to provision new query engines in eu-west-3 2h 24m Prisma Accelerate
Started Sep 01, 2026, 06:52 AM UTC· resolved Sep 01, 2026, 09:16 AM UTC
- identified Sep 01, 2026, 06:52 AM UTC
Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified
- monitoring Sep 01, 2026, 08:15 AM UTC
The capacity problems have subsided. We are monitoring the situation.
- identified Sep 01, 2026, 08:34 AM UTC
Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified
- monitoring Sep 01, 2026, 08:59 AM UTC
The capacity problems have subsided. We are monitoring the situation.
- resolved Sep 01, 2026, 09:16 AM UTC
This incident has been resolved.
Minor August 3, 2026 Accelerate is slow to provision new query engines in eu-west-3 46m Prisma Accelerate
Started Aug 03, 2026, 10:01 AM UTC· resolved Aug 03, 2026, 10:47 AM UTC
- monitoring Aug 03, 2026, 10:01 AM UTC
We have identified an upstream infrastructure provider issue affecting the eu-west-3 region. Accelerate is experiencing issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: AWS EC2 instance capacity saturation Workarounds: None identified
- resolved Aug 03, 2026, 10:47 AM UTC
This incident has been resolved.
Minor July 31, 2026 Degraded service for Accelerate cold starts 59m Prisma Accelerate
Started Jul 31, 2026, 12:27 PM UTC· resolved Jul 31, 2026, 01:27 PM UTC
- investigating Jul 31, 2026, 12:27 PM UTC
We are investigating an upstream service provider incident impacting Accelerate cold starts in all regions. Impact: Allocations of new query engines may be delayed or fail. Root cause: Accelerate is receiving degraded responses from Cloudflare's DNS API. Workarounds: TCP connections for Prisma Postgres databases are unaffected.
- resolved Jul 31, 2026, 01:27 PM UTC
Responses from Cloudflare's API have returned to nominal behavior and Accelerate has recovered.
Major July 17, 2026 Accelerate incident impacting the eu-central-1 region 3h 51m Prisma Accelerate
Started Jul 17, 2026, 01:03 PM UTC· resolved Jul 17, 2026, 04:54 PM UTC
- investigating Jul 17, 2026, 01:03 PM UTC
Description: We are investigating an upstream service provider incident impacting Accelerate service in the eu-central-1 region. Affected users: allocations of new query engines in eu-central-1 Root cause: upstream service provider disruption Workarounds: none
- investigating Jul 17, 2026, 03:13 PM UTC
We have applied mitigations to narrow the impact. We are continuing work toward a full mitigation.
- monitoring Jul 17, 2026, 04:16 PM UTC
We are no longer observing impact of this incident and traffic has returned to normal. We will continue to monitor until the upstream service provider closes their incident.
- resolved Jul 17, 2026, 04:54 PM UTC
We are continuing to observe successful traffic from Accelerate. This incident has been resolved.
Minor July 8, 2026 Degraded service for Accelerate in us-east-1 and us-west-1 14m Prisma Accelerate
Started Jul 08, 2026, 11:24 AM UTC· resolved Jul 08, 2026, 11:39 AM UTC
- investigating Jul 08, 2026, 11:24 AM UTC
Accelerate is impacted by degraded service in AWS regions us-east-1 and us-west-1. We are investigating other possible causes.
- resolved Jul 08, 2026, 11:39 AM UTC
Accelerate is operating within normal tolerances.
Major June 18, 2026 Errors provisioning Prisma Postgres databases 2h 29m Prisma Console, Prisma MCP Server, Prisma Management API
Started Jun 18, 2026, 05:53 PM UTC· resolved Jun 18, 2026, 08:22 PM UTC
- investigating Jun 18, 2026, 05:53 PM UTC
We are investigating errors provisioning new Prisma Postgres databases in some regions.
- resolved Jun 18, 2026, 08:22 PM UTC
We've identified the issue and applied a mitigation.
Minor April 14, 2026 Degraded performance and accessibility for Prisma products 16h 8m Prisma Accelerate, Prisma Console
Started Apr 14, 2026, 12:44 PM UTC· resolved Apr 15, 2026, 04:53 AM UTC
- monitoring Apr 14, 2026, 12:44 PM UTC
Prisma Accelerate and the Prisma Console are experiencing degraded performance resulting from a Cloudflare outage. Customers may notice timeouts and connection failures. We are monitoring the impact on our systems. More information may be available at Cloudflare's status pages: - https://www.cloudflarestatus.com/incidents/lq1vw7z9xthq - https://www.cloudflarestatus.com/incidents/213v4v7s7m97
- resolved Apr 15, 2026, 04:53 AM UTC
This incident has been resolved.
Minor April 8, 2026 Accelerate Degradation due to partial deployment failure 8m Prisma Accelerate
Started Apr 08, 2026, 09:40 AM UTC· resolved Apr 08, 2026, 09:49 AM UTC
- identified Apr 08, 2026, 09:40 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 08, 2026, 09:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 09:49 AM UTC
This incident has been resolved.
Minor April 1, 2026 Increase in Accelerate cold start time 11h 1m Prisma Accelerate, Prisma Postgres
Started Apr 01, 2026, 10:15 PM UTC· resolved Apr 02, 2026, 09:17 AM UTC
- investigating Apr 01, 2026, 10:15 PM UTC
Description: We are investigating an issue where Accelerate cold starts have increased. Affected users: US East Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.
- investigating Apr 01, 2026, 11:36 PM UTC
We are continuing to investigate the issue. Affected users: US East, AP Northeast, AP Southeast, US West, EU Central Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.
- identified Apr 02, 2026, 12:57 AM UTC
We've isolated the root cause to an issue within Durable Objects. Cloudflare have an active status page. We're investigating mitigation options.
- identified Apr 02, 2026, 02:56 AM UTC
We are awaiting an update from Cloudflare. As the incident persists, we recommend not deploying new versions of your schema until the incident is resolved to avoid requesting a new Query Engine and encountering a cold start. Workarounds: For Prisma Postgres users we still recommend Direct TCP with connection pooling enabled.
- monitoring Apr 02, 2026, 05:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 09:17 AM UTC
The incident has been resolved.
Minor March 27, 2026 Degraded performance in US East 2h 6m Prisma Postgres
Started Mar 27, 2026, 03:19 PM UTC· resolved Mar 27, 2026, 05:25 PM UTC
- investigating Mar 27, 2026, 03:19 PM UTC
Description: We have identified an issue degraded performance in the US East region and are working to implement a fix. Affected users: US East Root cause: Currently unknown Workarounds: None identified
- identified Mar 27, 2026, 03:23 PM UTC
Description: We have identified an issue degraded performance in the US East region and are working to implement a fix. Affected users: US East Root cause: The cause has already been identified and we're implementing a fix. Workarounds: None identified
- monitoring Mar 27, 2026, 03:34 PM UTC
A fix has been rolled out and US East is now operational. We're continuing to monitor.
- resolved Mar 27, 2026, 05:25 PM UTC
This incident has been resolved.
Minor March 3, 2026 Degraded Performance in CDG and FRA regions 22m Prisma Postgres
Started Mar 03, 2026, 09:04 AM UTC· resolved Mar 03, 2026, 09:27 AM UTC
- investigating Mar 03, 2026, 09:04 AM UTC
We are seeing degraded performance in the CDG and FRA regions for PPG. We are investigating.
- identified Mar 03, 2026, 09:18 AM UTC
We have identified an issue with an upstream provider in the Paris region and are implementing mitigations.
- resolved Mar 03, 2026, 09:27 AM UTC
The upstream issue has been resolved. The impact to users was minimal.
Major February 4, 2026 Accelerate degraded operation 33m Prisma Accelerate
Started Feb 04, 2026, 06:25 PM UTC· resolved Feb 04, 2026, 06:59 PM UTC
- identified Feb 04, 2026, 06:25 PM UTC
Accelerate customers may experience errors when new query engine instances are provisioned caused by active upstream service provider incident. We're working to monitor the situation and apply mitigations.
- monitoring Feb 04, 2026, 06:47 PM UTC
Mitigations have been applied and we are observing healthy traffic through Accelerate. We are continuing to monitor.
- resolved Feb 04, 2026, 06:59 PM UTC
This incident has been resolved.
Minor January 27, 2026 Prisma Postgres Direct TCP: Degraded service in us-east-1 and eu-central-1 2h 4m Prisma Postgres
Started Jan 27, 2026, 06:56 PM UTC· resolved Jan 27, 2026, 09:01 PM UTC
- investigating Jan 27, 2026, 06:56 PM UTC
Prisma Postgres Direct TCP is experiencing degraded service in our US East (Newark) and EU Central (Frankfurt) regions. We have identified the cause and are investigating a fix.
- monitoring Jan 27, 2026, 08:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 09:01 PM UTC
This incident has been resolved.
Notice January 9, 2026 Usage quota issue on free tier 10h 46m Prisma Accelerate, Prisma Console, Prisma Postgres
Started Jan 09, 2026, 01:43 PM UTC· resolved Jan 10, 2026, 12:30 AM UTC
- investigating Jan 09, 2026, 01:43 PM UTC
Description: We've identified an issue where a small set of free tier users are depleting their usage quota faster than expected. We're currently investigating the issue and potential workarounds. Affected users: Small set of free tier users Root cause: Currently unknown Workarounds: None identified
- monitoring Jan 09, 2026, 01:48 PM UTC
The issue has been resolved and we're actively monitoring the situation.
- monitoring Jan 09, 2026, 04:18 PM UTC
We have confirmed this issue is related to an upstream provider and we are continuing to monitor the situation. During this time, usage data may also appear higher for some time ranges in the Prisma Console.
- resolved Jan 10, 2026, 12:30 AM UTC
This incident has been resolved.
Major December 5, 2025 Prisma Console is experiencing a partial outage 25m Prisma Accelerate, Prisma Console, Prisma Postgres
Started Dec 05, 2025, 09:03 AM UTC· resolved Dec 05, 2025, 09:28 AM UTC
- investigating Dec 05, 2025, 09:03 AM UTC
An upstream infra provider is experiencing issues which is impacting our services. We are monitoring the situation.
- investigating Dec 05, 2025, 09:12 AM UTC
Description: An upstream provider, Cloudflare, is experiencing an outage of critical services. The following services are impacted: Accelerate: Users are unable to connect to their database via Accelerate Console: Console is unavailable and returns a 500 error page. Prisma Postgres: Direct TCP is unaffected, users querying via Accelerate will be unable to to connection. Affected users: All users Root cause: Upstream infrastructure provider Workarounds: Please use direct TCP when connecting to your Prisma Postgres database.
- monitoring Dec 05, 2025, 09:15 AM UTC
A fix has been deployed by Cloudflare and our all services appear to have come back online. We're continuing to monitor.
- monitoring Dec 05, 2025, 09:17 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 05, 2025, 09:28 AM UTC
This incident has been resolved.
Minor December 3, 2025 Accelerate degraded performance 46m Prisma Accelerate
Started Dec 03, 2025, 09:49 PM UTC· resolved Dec 03, 2025, 10:36 PM UTC
- identified Dec 03, 2025, 09:49 PM UTC
Accelerate is experiencing issues while provisioning resources for new query engine instances. The issue has been identified and a fix is being implemented.
- monitoring Dec 03, 2025, 10:21 PM UTC
Accelerate has begun to recover. We are continuing to monitor the fix.
- resolved Dec 03, 2025, 10:36 PM UTC
This incident has been resolved.
Notice November 21, 2025 Singapore Network Connectivity Issues 2h 37m Prisma Postgres
Started Nov 21, 2025, 12:22 PM UTC· resolved Nov 21, 2025, 02:59 PM UTC
- monitoring Nov 21, 2025, 12:22 PM UTC
Description: We are monitoring ongoing network connectivity issues from an upstream provider causing some requests to Prisma Postgres to fail. Affected users: Asia Root cause: Upstream infrastructure provider Workarounds: None identified
- monitoring Nov 21, 2025, 12:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 21, 2025, 02:59 PM UTC
The issue has been resolved by our upstream provider.
Major November 18, 2025 Accelerate degraded operation 7h 5m Prisma Accelerate
Started Nov 18, 2025, 12:06 PM UTC· resolved Nov 18, 2025, 07:12 PM UTC
- identified Nov 18, 2025, 12:06 PM UTC
We identified an upstream infrastructure provider issue. Accelerate is experiencing issues while provisioning resources for new query engine instances. The ORM engine binary downloads are also currently impacted. We're working on mitigating and monitoring the situation and gathering more information from the upstream provider. Prisma Postgres direct TCP connections are unaffected.
- identified Nov 18, 2025, 01:07 PM UTC
Latest update from our infrastructure provider is that the they are continuing to investigate the issue. Prisma Postgres direct TCP remains unaffected.
- identified Nov 18, 2025, 01:13 PM UTC
The issue has been identified and a fix is being implemented by our upstream provider. Prisma Postgres direct TCP remains unaffected.
- monitoring Nov 18, 2025, 03:01 PM UTC
The issue has been resolved and we're actively monitoring. Prisma Postgres direct TCP remains unaffected.
- resolved Nov 18, 2025, 07:12 PM UTC
We're continuing to observe healthy traffic through Prisma Accelerate. This incident has resolved.
Minor November 13, 2025 Intermittent connection failures from Accelerate to Prisma Postgres databases in US East 6h 52m Prisma Accelerate, Prisma Postgres
Started Nov 13, 2025, 10:09 AM UTC· resolved Nov 13, 2025, 05:01 PM UTC
- investigating Nov 13, 2025, 10:09 AM UTC
We are currently investigating this issue.
- identified Nov 13, 2025, 02:02 PM UTC
We have identified degraded network connectivity between two upstream providers. We have reached out to the providers for a resolution.
- monitoring Nov 13, 2025, 03:39 PM UTC
Network connectivity between the upstream providers appears to be improving. We are continuing to monitor the issue.
- monitoring Nov 13, 2025, 04:11 PM UTC
Network connectivity appears to have returned to nominal performance. We are continuing to monitor.
- resolved Nov 13, 2025, 05:01 PM UTC
This incident has been resolved.
Major October 28, 2025 Accelerate degraded performance 2h 29m Prisma Accelerate
Started Oct 28, 2025, 04:55 PM UTC· resolved Oct 28, 2025, 07:24 PM UTC
- investigating Oct 28, 2025, 04:55 PM UTC
Accelerate is experiencing issues while provisioning resources for new query engine instances. We are investigating the source of the issue.
- investigating Oct 28, 2025, 05:44 PM UTC
We have identified an incident with an upstream provider. We will continue to monitor the situation and will provide feedback as soon as it becomes available.
- identified Oct 28, 2025, 06:44 PM UTC
We're continuing to monitor the situation.
- monitoring Oct 28, 2025, 06:56 PM UTC
Upstream provider have identified the issue and implemented mitigations. Services are currently operational as a result. We're continuing to monitor the situation.
- resolved Oct 28, 2025, 07:24 PM UTC
We're continuing to observe nominal traffic through Prisma Accelerate. This incident has been resolved.
Minor October 22, 2025 Accelerate degraded operation 19m Prisma Accelerate
Started Oct 22, 2025, 01:35 PM UTC· resolved Oct 22, 2025, 01:55 PM UTC
- identified Oct 22, 2025, 01:35 PM UTC
Accelerate is experiencing issues while provisioning resources for new query engine instances. The issue has been identified and a fix is being implemented.
- monitoring Oct 22, 2025, 01:37 PM UTC
Accelerate has begun to recover. We are continuing to monitor the fix.
- resolved Oct 22, 2025, 01:55 PM UTC
This incident has been resolved.
Major October 20, 2025 Accelerate degraded operation in us-east-1 region 5h 54m Prisma Accelerate
Started Oct 20, 2025, 03:19 PM UTC· resolved Oct 20, 2025, 09:13 PM UTC
- identified Oct 20, 2025, 03:19 PM UTC
Description: We identified an upstream infrastructure provider issue affecting the us-east-1 region. Accelerate is experiencing issues while provisioning resources for new query engine instances. We're working on mitigating and monitoring the situation and gathering more information from the upstream provider. Prisma Postgres direct TCP connections are unaffected.
- monitoring Oct 20, 2025, 08:20 PM UTC
The upstream infrastructure provider has mitigated the issue and we're observing recovery. We'll keep monitoring the services status.
- resolved Oct 20, 2025, 09:13 PM UTC
We're continuing to see healthy operation of services in us-east-1 region. This incident has been resolved.
Minor October 11, 2025 Prisma Postgres Database Restore Disruption 48m Prisma Postgres
Started Oct 11, 2025, 08:12 AM UTC· resolved Oct 11, 2025, 09:01 AM UTC
- investigating Oct 11, 2025, 08:12 AM UTC
Description: We are investigating the impact of a suspected disruption that affected the Prisma Postgres restore functionality in the Console.
- identified Oct 11, 2025, 08:24 AM UTC
We identified the issue and we are actively working on a fix. We verified the issue does not affect user's data.
- monitoring Oct 11, 2025, 08:47 AM UTC
A fix has been implemented and we're monitoring the results
- resolved Oct 11, 2025, 09:01 AM UTC
This incident has been resolved, and the Prisma Postgres restore functionality is now working correctly.