Prisma Data incident
Accelerate is unable to provision new query engines in eu-west-3
Prisma Data experienced a major incident on September 1, 2026 affecting Prisma Accelerate, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 01, 2026, 06:52 AM UTC
Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified
- monitoring Sep 01, 2026, 08:15 AM UTC
The capacity problems have subsided. We are monitoring the situation.
- identified Sep 01, 2026, 08:34 AM UTC
Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified
- monitoring Sep 01, 2026, 08:59 AM UTC
The capacity problems have subsided. We are monitoring the situation.
- resolved Sep 01, 2026, 09:16 AM UTC
This incident has been resolved.