Prisma Data incident

Degraded service for Accelerate cold starts

Prisma Data experienced a minor incident on July 31, 2026 affecting Prisma Accelerate, lasting 59m. The incident has been resolved; the full update timeline is below.

Started: Jul 31, 2026, 12:27 PM UTC
Resolved: Jul 31, 2026, 01:27 PM UTC
Duration: 59m
Detected by Pingoru: Jul 31, 2026, 12:27 PM UTC

Affected components

Prisma Accelerate

Update timeline

investigating Jul 31, 2026, 12:27 PM UTC

We are investigating an upstream service provider incident impacting Accelerate cold starts in all regions. Impact: Allocations of new query engines may be delayed or fail. Root cause: Accelerate is receiving degraded responses from Cloudflare's DNS API. Workarounds: TCP connections for Prisma Postgres databases are unaffected.
resolved Jul 31, 2026, 01:27 PM UTC

Responses from Cloudflare's API have returned to nominal behavior and Accelerate has recovered.