Prisma Data incident

Accelerate is slow to provision new query engines in eu-west-3

Prisma Data experienced a minor incident on August 3, 2026 affecting Prisma Accelerate, lasting 46m. The incident has been resolved; the full update timeline is below.

Started: Aug 03, 2026, 10:01 AM UTC
Resolved: Aug 03, 2026, 10:47 AM UTC
Duration: 46m
Detected by Pingoru: Aug 03, 2026, 10:01 AM UTC

Affected components

Prisma Accelerate

Update timeline

monitoring Aug 03, 2026, 10:01 AM UTC

We have identified an upstream infrastructure provider issue affecting the eu-west-3 region. Accelerate is experiencing issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: AWS EC2 instance capacity saturation Workarounds: None identified
resolved Aug 03, 2026, 10:47 AM UTC

This incident has been resolved.