Increase in Accelerate cold start time

Update timeline

1. investigating Apr 01, 2026, 10:15 PM UTC

   Description: We are investigating an issue where Accelerate cold starts have increased. Affected users: US East Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.

2. investigating Apr 01, 2026, 11:36 PM UTC

   We are continuing to investigate the issue. Affected users: US East, AP Northeast, AP Southeast, US West, EU Central Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.

3. identified Apr 02, 2026, 12:57 AM UTC

   We've isolated the root cause to an issue within Durable Objects. Cloudflare have an active status page. We're investigating mitigation options.

4. identified Apr 02, 2026, 02:56 AM UTC

   We are awaiting an update from Cloudflare. As the incident persists, we recommend not deploying new versions of your schema until the incident is resolved to avoid requesting a new Query Engine and encountering a cold start. Workarounds: For Prisma Postgres users we still recommend Direct TCP with connection pooling enabled.

5. monitoring Apr 02, 2026, 05:43 AM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Apr 02, 2026, 09:17 AM UTC

   The incident has been resolved.