Prisma Data incident

Intermittent connection failures from Accelerate to Prisma Postgres databases in US East

Minor Resolved View vendor source →

Prisma Data experienced a minor incident on November 13, 2025 affecting Prisma Accelerate and Prisma Postgres, lasting 6h 52m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 10:09 AM UTC
Resolved
Nov 13, 2025, 05:01 PM UTC
Duration
6h 52m
Detected by Pingoru
Nov 13, 2025, 10:09 AM UTC

Affected components

Prisma AcceleratePrisma Postgres

Update timeline

  1. investigating Nov 13, 2025, 10:09 AM UTC

    We are currently investigating this issue.

  2. identified Nov 13, 2025, 02:02 PM UTC

    We have identified degraded network connectivity between two upstream providers. We have reached out to the providers for a resolution.

  3. monitoring Nov 13, 2025, 03:39 PM UTC

    Network connectivity between the upstream providers appears to be improving. We are continuing to monitor the issue.

  4. monitoring Nov 13, 2025, 04:11 PM UTC

    Network connectivity appears to have returned to nominal performance. We are continuing to monitor.

  5. resolved Nov 13, 2025, 05:01 PM UTC

    This incident has been resolved.