Prisma Data experienced a major incident on October 28, 2025 affecting Prisma Accelerate, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 04:55 PM UTC
Accelerate is experiencing issues while provisioning resources for new query engine instances. We are investigating the source of the issue.
- investigating Oct 28, 2025, 05:44 PM UTC
We have identified an incident with an upstream provider. We will continue to monitor the situation and will provide feedback as soon as it becomes available.
- identified Oct 28, 2025, 06:44 PM UTC
We're continuing to monitor the situation.
- monitoring Oct 28, 2025, 06:56 PM UTC
Upstream provider have identified the issue and implemented mitigations. Services are currently operational as a result. We're continuing to monitor the situation.
- resolved Oct 28, 2025, 07:24 PM UTC
We're continuing to observe nominal traffic through Prisma Accelerate. This incident has been resolved.