Resolved after 33 minutes, affecting Prisma Accelerate, on February 4, 2026.
Mitigations have been applied and we are observing healthy traffic through Accelerate. We are continuing to monitor.
Affected components
Prisma Accelerate
Update timeline
- identified Feb 04, 2026, 06:25 PM UTC
Accelerate customers may experience errors when new query engine instances are provisioned caused by active upstream service provider incident. We're working to monitor the situation and apply mitigations.
- monitoring Feb 04, 2026, 06:47 PM UTC
Mitigations have been applied and we are observing healthy traffic through Accelerate. We are continuing to monitor.
- resolved Feb 04, 2026, 06:59 PM UTC
This incident has been resolved.
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