Prisma Data experienced a major incident on February 4, 2026 affecting Prisma Accelerate, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Prisma Accelerate
Update timeline
- identified Feb 04, 2026, 06:25 PM UTC
Accelerate customers may experience errors when new query engine instances are provisioned caused by active upstream service provider incident. We're working to monitor the situation and apply mitigations.
- monitoring Feb 04, 2026, 06:47 PM UTC
Mitigations have been applied and we are observing healthy traffic through Accelerate. We are continuing to monitor.
- resolved Feb 04, 2026, 06:59 PM UTC
This incident has been resolved.