Prisma Data incident
Accelerate incident impacting the eu-central-1 region
Prisma Data experienced a major incident on July 17, 2026 affecting Prisma Accelerate, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2026, 01:03 PM UTC
Description: We are investigating an upstream service provider incident impacting Accelerate service in the eu-central-1 region. Affected users: allocations of new query engines in eu-central-1 Root cause: upstream service provider disruption Workarounds: none
- investigating Jul 17, 2026, 03:13 PM UTC
We have applied mitigations to narrow the impact. We are continuing work toward a full mitigation.
- monitoring Jul 17, 2026, 04:16 PM UTC
We are no longer observing impact of this incident and traffic has returned to normal. We will continue to monitor until the upstream service provider closes their incident.
- resolved Jul 17, 2026, 04:54 PM UTC
We are continuing to observe successful traffic from Accelerate. This incident has been resolved.