Prisma Data incident
Accelerate degraded operation in us-east-1 region
Prisma Data experienced a major incident on October 20, 2025 affecting Prisma Accelerate, lasting 5h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 03:19 PM UTC
Description: We identified an upstream infrastructure provider issue affecting the us-east-1 region. Accelerate is experiencing issues while provisioning resources for new query engine instances. We're working on mitigating and monitoring the situation and gathering more information from the upstream provider. Prisma Postgres direct TCP connections are unaffected.
- monitoring Oct 20, 2025, 08:20 PM UTC
The upstream infrastructure provider has mitigated the issue and we're observing recovery. We'll keep monitoring the services status.
- resolved Oct 20, 2025, 09:13 PM UTC
We're continuing to see healthy operation of services in us-east-1 region. This incident has been resolved.