Plum Fintech incident

UK - Direct Debit Deposits Settlement Delay

Plum Fintech experienced a notice incident on July 3, 2025 affecting ➡️ Deposits, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started: Jul 03, 2025, 09:58 AM UTC
Resolved: Jul 03, 2025, 11:03 AM UTC
Duration: 1h 4m
Detected by Pingoru: Jul 03, 2025, 09:58 AM UTC

Affected components

➡️ Deposits

Update timeline

investigating Jul 03, 2025, 09:58 AM UTC

We're aware that some customers in the UK may be experiencing delays with their Direct Debit deposits that were due to settle on 2nd July. The issue is being investigated and worked on by our Tech team with the highest priority. Rest assured that your funds are safe in the meantime. We apologise for any inconvenience caused.
resolved Jul 03, 2025, 11:03 AM UTC

This incident has been resolved.