Plum Fintech incident

Ongoing Technical Issue: Login & In-App Actions

Resolved after 1 day 2 hours, affecting 🏦 Bank Connections and ➡️ Deposits and 1 more, on October 20, 2026.

monitoring Oct 20, 2026, 11:53 AM UTC

We have identified the root cause as an issue with one of our third-party service providers. A fix has been implemented and services are coming back online. We are currently monitoring the systems to ensure everything remains stable

Started
Oct 20, 2026, 07:14 AM UTC
Resolved
Oct 21, 2026, 09:31 AM UTC
Duration
1d 2h
Detected by Pingoru
Oct 20, 2026, 07:14 AM UTC

Affected components

🏦 Bank Connections➡️ Deposits⬅️ Withdrawals📈 Investments💳 Plum Card💬 Chat💬 Chat Webviews🌍 API🤗 Live SupportDepositors

Update timeline

  1. identified Oct 20, 2026, 07:14 AM UTC

    We are currently investigating an issue that is preventing users from accessing the app. Our engineering team is actively working to identify the root cause and restore service as quickly as possible. We apologize for the disruption this is causing and will provide our next update within.

  2. monitoring Oct 20, 2026, 11:53 AM UTC

    We have identified the root cause as an issue with one of our third-party service providers. A fix has been implemented and services are coming back online. We are currently monitoring the systems to ensure everything remains stable

  3. resolved Oct 21, 2026, 09:31 AM UTC

    This incident has been resolved.

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