Plum Fintech incident

Issues Affecting Sign-Up

Minor Ongoing View vendor source →
Started
Apr 16, 2026, 08:14 AM UTC
Resolved
Ongoing
Duration
● 17d 16h
Detected by Pingoru
Apr 16, 2026, 08:14 AM UTC

Affected components

Plum applicationKYCPlum Interest

Update timeline

  1. monitoring Apr 16, 2026, 08:14 AM UTC

    We are currently investigating several issues affecting a small subset of users. These include: Some users are unable to see their Plum Interest Account/MMF (currently under monitoring). Some users may experience issues during onboarding verification. Some users are unable to complete sign-up due to not receiving OTP codes. Our team is actively working on identifying root causes and implementing fixes. We appreciate your patience and understanding.

  2. monitoring Apr 16, 2026, 08:15 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Apr 20, 2026, 08:13 AM UTC

    We are continuing to monitor for any further issues.

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