Plum Fintech experienced a minor incident on April 16, 2026 affecting Plum application and KYC and 1 more component, lasting 22d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 16, 2026, 08:14 AM UTC
We are currently investigating several issues affecting a small subset of users. These include: Some users are unable to see their Plum Interest Account/MMF (currently under monitoring). Some users may experience issues during onboarding verification. Some users are unable to complete sign-up due to not receiving OTP codes. Our team is actively working on identifying root causes and implementing fixes. We appreciate your patience and understanding.
- monitoring Apr 16, 2026, 08:15 AM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 20, 2026, 08:13 AM UTC
We are continuing to monitor for any further issues.