Resolved after 7 hours 22 minutes, affecting Plum application, on October 24, 2025.
We're aware that some Android customers are experiencing issues resetting their PINs. Our team is actively working to restore full access as quickly as possible. We apologise for any inconvenience caused, and we appreciate your patience.
Affected components
Plum application
Update timeline
- investigating Oct 24, 2025, 09:04 AM UTC
We're aware that some Android customers are experiencing issues resetting their PINs. Our team is actively working to restore full access as quickly as possible. We apologise for any inconvenience caused, and we appreciate your patience.
- resolved Oct 24, 2025, 04:27 PM UTC
This incident has been resolved.
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