Plum Fintech incident

PIN Reset Issue Affecting some Android Users

Minor Resolved View vendor source →

Plum Fintech experienced a minor incident on October 24, 2025 affecting Plum application, lasting 7h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2025, 09:04 AM UTC
Resolved
Oct 24, 2025, 04:27 PM UTC
Duration
7h 22m
Detected by Pingoru
Oct 24, 2025, 09:04 AM UTC

Affected components

Plum application

Update timeline

  1. investigating Oct 24, 2025, 09:04 AM UTC

    We're aware that some Android customers are experiencing issues resetting their PINs. Our team is actively working to restore full access as quickly as possible. We apologise for any inconvenience caused, and we appreciate your patience.

  2. resolved Oct 24, 2025, 04:27 PM UTC

    This incident has been resolved.