Plum Fintech incident

Users May See Incorrect Tier Prompt

Resolved after 3 days 20 hours, affecting 📈 Investments, on June 19, 2025.

monitoring Jun 20, 2025, 02:02 PM UTC

A fix has been implemented, and we are monitoring the results. We're sorry for any inconvenience this has caused and appreciate your patience!

Started
Jun 19, 2025, 12:47 PM UTC
Resolved
Jun 23, 2025, 09:11 AM UTC
Duration
3d 20h
Detected by Pingoru
Jun 19, 2025, 12:47 PM UTC

Affected components

📈 Investments

Update timeline

  1. investigating Jun 19, 2025, 12:47 PM UTC

    We're aware that some users may be presented with a subscription promotion screen when attempting to buy funds, despite already being on the correct subscription tier. Our team is actively investigating and working to resolve this issue as quickly as possible. We're sorry for any inconvenience caused and appreciate your patience.

  2. monitoring Jun 20, 2025, 02:02 PM UTC

    A fix has been implemented, and we are monitoring the results. We're sorry for any inconvenience this has caused and appreciate your patience!

  3. resolved Jun 23, 2025, 09:11 AM UTC

    This incident has been resolved. We're sorry for any inconvenience caused!

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