Plum Fintech incident

EU Direct Debit Deposits Delay

Minor Resolved View vendor source →

Plum Fintech experienced a minor incident on December 31, 2025 affecting ➡️ Deposits, lasting 5d 4h. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2025, 11:53 AM UTC
Resolved
Jan 05, 2026, 04:02 PM UTC
Duration
5d 4h
Detected by Pingoru
Dec 31, 2025, 11:53 AM UTC

Affected components

➡️ Deposits

Update timeline

  1. identified Dec 31, 2025, 11:53 AM UTC

    We're aware that some of our customers in the EU region might be experiencing a delay in the settlement of their direct debits. We’d like to reassure customers that all deposits are expected to be successfully completed on Monday and apologise for any inconvenience caused. Please be assured that your money is always safe with Plum.

  2. resolved Jan 05, 2026, 04:02 PM UTC

    This incident has been resolved.