Plum Fintech incident
Disruption with our Customer Communication Service Provider
Resolved after 2 days 2 hours, affecting 💬 Chat and 🤗 Live Support, on October 20, 2025.
A fix has been implemented and our Customer Communication Service Provider is monitoring the results. We're sorry for any inconvenience this may have caused, and we appreciate your patience.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:46 AM UTC
We’re currently experiencing a disruption with our Customer Communication Service Provider. This issue is affecting both inbound and outbound messages - Customers are currently unable to send us new messages, and our team cannot view or reply to existing ones. As soon as the service is restored, all pending messages will be reviewed and responded to as a priority. We're sorry for any inconvenience this may cause, and we appreciate your patience.
- monitoring Oct 20, 2025, 10:59 AM UTC
A fix has been implemented and our Customer Communication Service Provider is monitoring the results. We're sorry for any inconvenience this may have caused, and we appreciate your patience.
- investigating Oct 20, 2025, 05:44 PM UTC
We’re currently experiencing a disruption with our Customer Communication Service Provider. This issue is affecting both inbound and outbound messages - Customers are currently unable to send us new messages, and our team cannot view or reply to existing ones. As soon as the service is restored, all pending messages will be reviewed and responded to as a priority. We're sorry for any inconvenience this may cause, and we appreciate your patience.
- monitoring Oct 21, 2025, 06:01 AM UTC
A fix has been implemented and our Customer Communication Service Provider is monitoring the results. We're sorry for any inconvenience this may have caused, and we appreciate your patience.
- resolved Oct 22, 2025, 10:28 AM UTC
This incident has been resolved.
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