Plum Fintech Outage History
Plum Fintech is up right nowPingoru has recorded 53 incidents for Plum Fintech: 15 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 351 of 720 (49%) |
| May 2026 | 2 | 78 of 744 (10%) |
| June 2026 | 1 | 37 of 720 (5%) |
| July 2026 | 1 | 102 of 744 (14%) |
| August 2026 | 1 | 79 of 744 (11%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 26 of 591 (4%) |
Incidents, newest first
Notice May 3, 2025 Delayed deposits from 2d 4h ➡️ Deposits
Started May 03, 2025, 10:26 AM UTC· resolved May 05, 2025, 03:20 PM UTC
- identified May 03, 2025, 10:26 AM UTC
We are currently experiencing a delay in the settlement of some deposits that were originally expected to be completed on May 2nd. Our Tech team has identified the issue and is actively working to resolve it. Please rest assured that your money remains safe during this time. We sincerely apologise for the inconvenience and appreciate your patience while we work to fix this. Thank you for bearing with us!
- monitoring May 04, 2025, 11:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2025, 03:20 PM UTC
This incident has been resolved.
Notice April 24, 2025 App loading issues 5m Plum application
Started Apr 24, 2025, 01:25 PM UTC· resolved Apr 24, 2025, 01:30 PM UTC
- investigating Apr 24, 2025, 01:25 PM UTC
We're aware that some users may be experiencing loading issues and slower performance with their app. This is being worked on by our Tech team with the highest priority. We would like to apologise for the inconvenience this may have caused.
- resolved Apr 24, 2025, 01:30 PM UTC
This incident has been resolved.
Notice April 16, 2025 App Data Loading 3h 9m Plum application
Started Apr 16, 2025, 02:48 PM UTC· resolved Apr 16, 2025, 05:58 PM UTC
- investigating Apr 16, 2025, 02:48 PM UTC
We're aware that some users may be experiencing loading issues and slower performance with their app. This is being worked on by our Tech team with the highest priority. We would like to apologise for the inconvenience this may have caused.
- identified Apr 16, 2025, 04:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 16, 2025, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2025, 05:58 PM UTC
This incident has been resolved.
Notice April 7, 2025 Plum application delays 3h 12m Plum application
Started Apr 07, 2025, 11:34 AM UTC· resolved Apr 07, 2025, 02:47 PM UTC
- identified Apr 07, 2025, 11:34 AM UTC
We're aware that some users are experiencing issues logging into the app. Our team is actively working to restore full access as quickly as possible. We apologise for any inconvenience caused, and please rest assured that your money is always safe in the meantime.
- monitoring Apr 07, 2025, 12:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 07, 2025, 02:47 PM UTC
This incident has been resolved.
Minor March 29, 2025 Cash ISA Activity Feed Display Issue 1d 13h Application interface
Started Mar 29, 2025, 07:26 PM UTC· resolved Mar 31, 2025, 09:10 AM UTC
- investigating Mar 29, 2025, 07:26 PM UTC
We're aware that some Customers are not able to view their Cash ISA Activity Feed. We're working on resolving this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience during this time.
- resolved Mar 31, 2025, 09:10 AM UTC
This incident has been resolved. We apologize for any inconvenience this may have caused.
Minor March 2, 2025 Delays in EUR direct debit deposits 2d 22h ➡️ Deposits
Started Mar 02, 2025, 11:07 AM UTC· resolved Mar 05, 2025, 09:48 AM UTC
- identified Mar 02, 2025, 11:07 AM UTC
The issue has been identified, and we are awaiting a fix shortly.
- monitoring Mar 03, 2025, 07:52 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 05, 2025, 09:48 AM UTC
This incident has been resolved.
Minor February 24, 2025 Investigating a Bank Account Linking Issue - France 22d 13h 🏦 Bank Connections
Started Feb 24, 2025, 06:13 PM UTC· resolved Mar 19, 2025, 07:36 AM UTC
- investigating Feb 24, 2025, 06:13 PM UTC
We're aware that some French users who use Caisse d'Epargne, Credit Agricole, and Banque Populaire bank institutions are currently unable to link their bank account to Plum due to a technical issue. Our team is actively working to resolve this issue with our bank-linking partner as soon as possible. We're sorry for any inconvenience caused. Thank you for your patience. Nous sommes conscients que certains utilisateurs français utilisant les institutions bancaires Caisse d'Epargne, Crédit Agricole et Banque Populaire rencontrent actuellement des difficultés pour lier leur compte bancaire à Plum en raison d'un problème technique. Notre équipe travaille activement avec notre partenaire de liaison bancaire pour résoudre ce problème dans les plus brefs délais. Nous nous excusons pour les désagréments occasionnés et vous remercions de votre patience. Nous vous remercions de votre compréhension.
- resolved Mar 19, 2025, 07:36 AM UTC
This incident is now resolved. We're sorry for any inconvenience caused. L'incident est maintenant résolu. Nous sommes désolés pour la gêne occasionnée.
Minor February 18, 2025 Interest Withdrawals Settlement Delay 1d 6h ⬅️ Withdrawals
Started Feb 18, 2025, 07:20 AM UTC· resolved Feb 19, 2025, 01:33 PM UTC
- investigating Feb 18, 2025, 07:20 AM UTC
We are aware that some customers might experience a delay in the settlement of their withdrawals from their Interest Pocket. Please rest assured that we’re working as quickly as possible to resolve the issue. We would like to apologize for the inconvenience caused. Please be assured that your money is always safe with Plum.
- resolved Feb 19, 2025, 01:33 PM UTC
This incident has been resolved and all the affected transactions have been settled. We would like to apologise for the inconvenience this may have caused.
Minor February 5, 2025 Temporary Discovery Unavailability 13m 📈 Investments
Started Feb 05, 2025, 04:26 PM UTC· resolved Feb 05, 2025, 04:39 PM UTC
- identified Feb 05, 2025, 04:26 PM UTC
We are aware that some users are not able to access their Investments Discovery page. The issue is being worked on by our Tech team with the highest priority. Rest assured that your funds are always safe with Plum. We would like to apologise for the inconvenience this may have caused.
- resolved Feb 05, 2025, 04:39 PM UTC
This incident has been resolved.
Minor February 4, 2025 Temporary Display Issue with Investment Holdings and Order Submissions 2h 9m 📈 Investments
Started Feb 04, 2025, 04:36 PM UTC· resolved Feb 04, 2025, 06:46 PM UTC
- investigating Feb 04, 2025, 04:36 PM UTC
We are aware that some users are not able to view their Investment holdings or submit orders. The issue is being worked on by our Tech team with the highest priority. Rest assured that your funds are always safe with Plum. We would like to apologise for the inconvenience this may have caused.
- identified Feb 04, 2025, 04:55 PM UTC
The issue has been identified and a fix is being implemented. Rest assured that your funds are always safe with Plum. We would like to apologise for the inconvenience this may have caused.
- resolved Feb 04, 2025, 06:46 PM UTC
This incident has been resolved.
Minor January 20, 2025 Discrepancies in Displayed Investments Balance - UK 1d 12h 📈 Investments
Started Jan 20, 2025, 07:43 PM UTC· resolved Jan 22, 2025, 08:25 AM UTC
- investigating Jan 20, 2025, 07:43 PM UTC
We are aware that some users may notice discrepancies in their Investment balances. This is solely a display issue; your actual Investment balance remains accurate and unaffected. We’re currently investigating this and aim to resolve the issue as soon as possible. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.
- identified Jan 21, 2025, 09:44 AM UTC
The issue has been identified and a fix is being implemented. This is solely a display issue; your actual Investment balance remains accurate and unaffected. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.
- monitoring Jan 21, 2025, 03:12 PM UTC
A fix has been implemented and we are monitoring the results. This was solely a display issue; your actual Investment balance remains accurate and unaffected. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.
- resolved Jan 22, 2025, 08:25 AM UTC
This incident has been resolved and the discrepancies are fixed. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.
Minor December 31, 2024 Stock Sell Orders Delay 6h 23m ⬅️ Withdrawals
Started Dec 31, 2024, 10:07 AM UTC· resolved Dec 31, 2024, 04:30 PM UTC
- investigating Dec 31, 2024, 10:07 AM UTC
We are aware that some customers might experience a delay in the completion of their Stock sell orders. The issue is being worked on by our Tech team with the highest priority. Rest assured that your funds are always safe in the meantime. We would like to apologise for the inconvenience this may have caused.
- identified Dec 31, 2024, 10:45 AM UTC
The issue has since been identified, and we're working on resolving it as soon as possible.
- resolved Dec 31, 2024, 04:30 PM UTC
This incident has now been resolved. Happy New Year!
Minor December 24, 2024 A message for Customers investing in US Stocks on Plum 2d 23h 📈 Investments
Started Dec 24, 2024, 10:26 AM UTC· resolved Dec 27, 2024, 10:07 AM UTC
- investigating Dec 24, 2024, 10:26 AM UTC
We’re aware that our US pricing provider experienced an issue yesterday, which affected stock prices displayed in the app for that day. This issue has now been resolved. However, prices and the percentage changes from yesterday may still appear incorrect. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.
- resolved Dec 27, 2024, 10:07 AM UTC
This incident has been resolved. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.
Minor December 14, 2024 Direct Debit Deposits Settlement Delay 1d 21h ➡️ Deposits
Started Dec 14, 2024, 10:34 AM UTC· resolved Dec 16, 2024, 08:34 AM UTC
- investigating Dec 14, 2024, 10:34 AM UTC
We're aware that some customers might be experiencing a delay in completing their Direct Debit Deposits. The issue is being investigated and worked on by our Tech Team with the highest priority. Rest assured that your funds are always safe with Plum in the meantime. We apologise for any inconvenience caused.
- resolved Dec 16, 2024, 08:34 AM UTC
This incident has been resolved. All the affected transactions have been settled. Rest assured that your funds are always safe with Plum. We apologise for any inconvenience caused.
Minor November 26, 2024 Interest Pocket Withdrawal Delays - UK 6d 19h ⬅️ Withdrawals
Started Nov 26, 2024, 11:35 AM UTC· resolved Dec 03, 2024, 07:22 AM UTC
- investigating Nov 26, 2024, 11:35 AM UTC
We're aware that some customers are experiencing slower withdrawals from Interest pockets than usual. Rest assured that the issue is currently being worked on and the affected withdrawals will be available as soon as possible. We would like to apologise for any inconvenience caused and assure you that your money is always safe in the meantime.
- resolved Dec 03, 2024, 07:22 AM UTC
This incident has been resolved and all affected transactions have been settled. We would like to apologise for any inconvenience caused and assure you that your money is always safe in the meantime.
Notice November 16, 2024 UK Ethical Fund Conversion in Progress 8d 19h 📈 Investments
Started Nov 16, 2024, 06:57 PM UTC· resolved Nov 25, 2024, 02:22 PM UTC
- investigating Nov 16, 2024, 06:57 PM UTC
We are aware that some users may notice discrepancies in their displayed balances for the UK Ethical Fund. This is due to an ongoing conversion process. During this time, the fund is temporarily unavailable for trading. Please be assured that your funds are safe and will reflect correctly once the process is finalised. We apologise for any inconvenience this may have caused.
- identified Nov 22, 2024, 02:49 PM UTC
The issue has been identified and a fix is being implemented. Please be assured that your funds are safe and will reflect correctly once the fix is finalised. We apologise for any inconvenience this may have caused.
- resolved Nov 25, 2024, 02:22 PM UTC
The conversion process for the UK Ethical Fund has been finalised, and any balance discrepancies have been resolved. Rest Assured your funds are always safe with Plum. We apologise for any inconvenience this may have caused.
Minor October 25, 2024 Login Issues 4d 20h Plum application
Started Oct 25, 2024, 06:12 PM UTC· resolved Oct 30, 2024, 02:19 PM UTC
- investigating Oct 25, 2024, 06:12 PM UTC
We're aware that some customers are experiencing issues logging into the app. Our team is actively working to restore full access as quickly as possible. We apologise for any inconvenience caused. Rest assured that your money is always safe in the meantime.
- monitoring Oct 26, 2024, 08:02 AM UTC
The issue has been identified, and a fix has been applied. The Plum app should now be working as normal for all customers. We are closely monitoring the situation to ensure stability continues. We apologise for any inconvenience and want to reassure you that your funds remained safe at all times.
- resolved Oct 30, 2024, 02:19 PM UTC
This incident has been resolved. The Plum app should now be working as normal for all customers. We apologise for any inconvenience caused. Rest assured that your money was always safe in the meantime.