Plum Fintech Outage History

Plum Fintech is up right now

Plum Fintech had 43 outages in the last 2 years totaling 1511h 30m of downtime — averaging 1.8 incidents per month.

There were 43 Plum Fintech outages since August 19, 2024 totaling 1511h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.withplum.com

Minor March 2, 2025

Delays in EUR direct debit deposits

Detected by Pingoru
Mar 02, 2025, 11:07 AM UTC
Resolved
Mar 05, 2025, 09:48 AM UTC
Duration
2d 22h
Affected: ➡️ Deposits
Timeline · 3 updates
  1. identified Mar 02, 2025, 11:07 AM UTC

    The issue has been identified, and we are awaiting a fix shortly.

  2. monitoring Mar 03, 2025, 07:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 05, 2025, 09:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2025

Investigating a Bank Account Linking Issue - France

Detected by Pingoru
Feb 24, 2025, 06:13 PM UTC
Resolved
Mar 19, 2025, 07:36 AM UTC
Duration
22d 13h
Affected: 🏦 Bank Connections
Timeline · 2 updates
  1. investigating Feb 24, 2025, 06:13 PM UTC

    We're aware that some French users who use Caisse d'Epargne, Credit Agricole, and Banque Populaire bank institutions are currently unable to link their bank account to Plum due to a technical issue. Our team is actively working to resolve this issue with our bank-linking partner as soon as possible. We're sorry for any inconvenience caused. Thank you for your patience. Nous sommes conscients que certains utilisateurs français utilisant les institutions bancaires Caisse d'Epargne, Crédit Agricole et Banque Populaire rencontrent actuellement des difficultés pour lier leur compte bancaire à Plum en raison d'un problème technique. Notre équipe travaille activement avec notre partenaire de liaison bancaire pour résoudre ce problème dans les plus brefs délais. Nous nous excusons pour les désagréments occasionnés et vous remercions de votre patience. Nous vous remercions de votre compréhension.

  2. resolved Mar 19, 2025, 07:36 AM UTC

    This incident is now resolved. We're sorry for any inconvenience caused. L'incident est maintenant résolu. Nous sommes désolés pour la gêne occasionnée.

Read the full incident report →

Minor February 18, 2025

Interest Withdrawals Settlement Delay

Detected by Pingoru
Feb 18, 2025, 07:20 AM UTC
Resolved
Feb 19, 2025, 01:33 PM UTC
Duration
1d 6h
Affected: ⬅️ Withdrawals
Timeline · 2 updates
  1. investigating Feb 18, 2025, 07:20 AM UTC

    We are aware that some customers might experience a delay in the settlement of their withdrawals from their Interest Pocket. Please rest assured that we’re working as quickly as possible to resolve the issue. We would like to apologize for the inconvenience caused. Please be assured that your money is always safe with Plum.

  2. resolved Feb 19, 2025, 01:33 PM UTC

    This incident has been resolved and all the affected transactions have been settled. We would like to apologise for the inconvenience this may have caused.

Read the full incident report →

Minor February 5, 2025

Temporary Discovery Unavailability

Detected by Pingoru
Feb 05, 2025, 04:26 PM UTC
Resolved
Feb 05, 2025, 04:39 PM UTC
Duration
13m
Affected: 📈 Investments
Timeline · 2 updates
  1. identified Feb 05, 2025, 04:26 PM UTC

    We are aware that some users are not able to access their Investments Discovery page. The issue is being worked on by our Tech team with the highest priority. Rest assured that your funds are always safe with Plum. We would like to apologise for the inconvenience this may have caused.

  2. resolved Feb 05, 2025, 04:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2025

Temporary Display Issue with Investment Holdings and Order Submissions

Detected by Pingoru
Feb 04, 2025, 04:36 PM UTC
Resolved
Feb 04, 2025, 06:46 PM UTC
Duration
2h 9m
Affected: 📈 Investments
Timeline · 3 updates
  1. investigating Feb 04, 2025, 04:36 PM UTC

    We are aware that some users are not able to view their Investment holdings or submit orders. The issue is being worked on by our Tech team with the highest priority. Rest assured that your funds are always safe with Plum. We would like to apologise for the inconvenience this may have caused.

  2. identified Feb 04, 2025, 04:55 PM UTC

    The issue has been identified and a fix is being implemented. Rest assured that your funds are always safe with Plum. We would like to apologise for the inconvenience this may have caused.

  3. resolved Feb 04, 2025, 06:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 20, 2025

Discrepancies in Displayed Investments Balance - UK

Detected by Pingoru
Jan 20, 2025, 07:43 PM UTC
Resolved
Jan 22, 2025, 08:25 AM UTC
Duration
1d 12h
Affected: 📈 Investments
Timeline · 4 updates
  1. investigating Jan 20, 2025, 07:43 PM UTC

    We are aware that some users may notice discrepancies in their Investment balances. This is solely a display issue; your actual Investment balance remains accurate and unaffected. We’re currently investigating this and aim to resolve the issue as soon as possible. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.

  2. identified Jan 21, 2025, 09:44 AM UTC

    The issue has been identified and a fix is being implemented. This is solely a display issue; your actual Investment balance remains accurate and unaffected. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.

  3. monitoring Jan 21, 2025, 03:12 PM UTC

    A fix has been implemented and we are monitoring the results. This was solely a display issue; your actual Investment balance remains accurate and unaffected. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.

  4. resolved Jan 22, 2025, 08:25 AM UTC

    This incident has been resolved and the discrepancies are fixed. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.

Read the full incident report →

Minor January 14, 2025

US Stocks Sell Order Delays

Detected by Pingoru
Jan 14, 2025, 02:11 PM UTC
Resolved
Jan 17, 2025, 03:17 PM UTC
Duration
3d 1h
Affected: ⬅️ Withdrawals📈 Investments
Timeline · 2 updates
  1. investigating Jan 14, 2025, 02:11 PM UTC

    We are aware that some customers might experience a delay in the completion of their Stock sell orders. The issue is being worked on by our Tech team with the highest priority. Rest assured that your funds are always safe in the meantime. We would like to apologise for the inconvenience this may have caused.

  2. resolved Jan 17, 2025, 03:17 PM UTC

    This incident has been resolved and all the affected transactions have been settled. We would like to apologise for the inconvenience this may have caused.

Read the full incident report →

Minor December 31, 2024

Stock Sell Orders Delay

Detected by Pingoru
Dec 31, 2024, 10:07 AM UTC
Resolved
Dec 31, 2024, 04:30 PM UTC
Duration
6h 23m
Affected: ⬅️ Withdrawals
Timeline · 3 updates
  1. investigating Dec 31, 2024, 10:07 AM UTC

    We are aware that some customers might experience a delay in the completion of their Stock sell orders. The issue is being worked on by our Tech team with the highest priority. Rest assured that your funds are always safe in the meantime. We would like to apologise for the inconvenience this may have caused.

  2. identified Dec 31, 2024, 10:45 AM UTC

    The issue has since been identified, and we're working on resolving it as soon as possible.

  3. resolved Dec 31, 2024, 04:30 PM UTC

    This incident has now been resolved. Happy New Year!

Read the full incident report →

Minor December 24, 2024

A message for Customers investing in US Stocks on Plum

Detected by Pingoru
Dec 24, 2024, 10:26 AM UTC
Resolved
Dec 27, 2024, 10:07 AM UTC
Duration
2d 23h
Affected: 📈 Investments
Timeline · 2 updates
  1. investigating Dec 24, 2024, 10:26 AM UTC

    We’re aware that our US pricing provider experienced an issue yesterday, which affected stock prices displayed in the app for that day. This issue has now been resolved. However, prices and the percentage changes from yesterday may still appear incorrect. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.

  2. resolved Dec 27, 2024, 10:07 AM UTC

    This incident has been resolved. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.

Read the full incident report →

Minor December 14, 2024

Direct Debit Deposits Settlement Delay

Detected by Pingoru
Dec 14, 2024, 10:34 AM UTC
Resolved
Dec 16, 2024, 08:34 AM UTC
Duration
1d 21h
Affected: ➡️ Deposits
Timeline · 2 updates
  1. investigating Dec 14, 2024, 10:34 AM UTC

    We're aware that some customers might be experiencing a delay in completing their Direct Debit Deposits. The issue is being investigated and worked on by our Tech Team with the highest priority. Rest assured that your funds are always safe with Plum in the meantime. We apologise for any inconvenience caused.

  2. resolved Dec 16, 2024, 08:34 AM UTC

    This incident has been resolved. All the affected transactions have been settled. Rest assured that your funds are always safe with Plum. We apologise for any inconvenience caused.

Read the full incident report →

Minor November 26, 2024

Interest Pocket Withdrawal Delays - UK

Detected by Pingoru
Nov 26, 2024, 11:35 AM UTC
Resolved
Dec 03, 2024, 07:22 AM UTC
Duration
6d 19h
Affected: ⬅️ Withdrawals
Timeline · 2 updates
  1. investigating Nov 26, 2024, 11:35 AM UTC

    We're aware that some customers are experiencing slower withdrawals from Interest pockets than usual. Rest assured that the issue is currently being worked on and the affected withdrawals will be available as soon as possible. We would like to apologise for any inconvenience caused and assure you that your money is always safe in the meantime.

  2. resolved Dec 03, 2024, 07:22 AM UTC

    This incident has been resolved and all affected transactions have been settled. We would like to apologise for any inconvenience caused and assure you that your money is always safe in the meantime.

Read the full incident report →

Notice November 16, 2024

UK Ethical Fund Conversion in Progress

Detected by Pingoru
Nov 16, 2024, 06:57 PM UTC
Resolved
Nov 25, 2024, 02:22 PM UTC
Duration
8d 19h
Affected: 📈 Investments
Timeline · 3 updates
  1. investigating Nov 16, 2024, 06:57 PM UTC

    We are aware that some users may notice discrepancies in their displayed balances for the UK Ethical Fund. This is due to an ongoing conversion process. During this time, the fund is temporarily unavailable for trading. Please be assured that your funds are safe and will reflect correctly once the process is finalised. We apologise for any inconvenience this may have caused.

  2. identified Nov 22, 2024, 02:49 PM UTC

    The issue has been identified and a fix is being implemented. Please be assured that your funds are safe and will reflect correctly once the fix is finalised. We apologise for any inconvenience this may have caused.

  3. resolved Nov 25, 2024, 02:22 PM UTC

    The conversion process for the UK Ethical Fund has been finalised, and any balance discrepancies have been resolved. Rest Assured your funds are always safe with Plum. We apologise for any inconvenience this may have caused.

Read the full incident report →

Minor October 26, 2024

Login Issues

Detected by Pingoru
Oct 26, 2024, 08:02 AM UTC
Resolved
Oct 30, 2024, 02:19 PM UTC
Duration
4d 6h
Affected: Plum application
Timeline · 3 updates
  1. investigating Oct 25, 2024, 06:12 PM UTC

    We're aware that some customers are experiencing issues logging into the app. Our team is actively working to restore full access as quickly as possible. We apologise for any inconvenience caused. Rest assured that your money is always safe in the meantime.

  2. monitoring Oct 26, 2024, 08:02 AM UTC

    The issue has been identified, and a fix has been applied. The Plum app should now be working as normal for all customers. We are closely monitoring the situation to ensure stability continues. We apologise for any inconvenience and want to reassure you that your funds remained safe at all times.

  3. resolved Oct 30, 2024, 02:19 PM UTC

    This incident has been resolved. The Plum app should now be working as normal for all customers. We apologise for any inconvenience caused. Rest assured that your money was always safe in the meantime.

Read the full incident report →

Minor October 15, 2024

Easy Access Interest Pockets - Withdrawal Delays - UK

Detected by Pingoru
Oct 15, 2024, 06:50 AM UTC
Resolved
Oct 16, 2024, 09:21 AM UTC
Duration
1d 2h
Affected: ⬅️ Withdrawals
Timeline · 3 updates
  1. investigating Oct 15, 2024, 06:50 AM UTC

    We are aware that some customers may experience a delay in the settlement of their withdrawals from their Easy Access Interest Pockets. We’re working as quickly as possible to resolve the issue. Please be assured that your money is always safe with Plum. Apologies for any inconvenience caused.

  2. monitoring Oct 15, 2024, 07:45 AM UTC

    All affected transactions have been processed and settled. We are monitoring the results. Once again, we apologise for any inconvenience this may have caused. Rest assured your money is always safe with Plum.

  3. resolved Oct 16, 2024, 09:21 AM UTC

    The incident has now been resolved. All affected transactions have been processed and settled. Once again, we apologise for any inconvenience this may have caused. Rest assured your money is always safe with Plum.

Read the full incident report →

Minor October 4, 2024

Delay in Cash ISA Withdrawals - UK

Detected by Pingoru
Oct 04, 2024, 06:34 AM UTC
Resolved
Oct 08, 2024, 01:59 PM UTC
Duration
4d 7h
Affected: ⬅️ WithdrawalsCash ISA
Timeline · 2 updates
  1. investigating Oct 04, 2024, 06:34 AM UTC

    We're aware that some customers might be experiencing a delay in completing their Cash ISA withdrawals. The issue is being investigated and worked on by our Tech team with the highest priority. Rest assured that your funds are always safe with Plum. We apologise for any inconvenience caused.

  2. resolved Oct 08, 2024, 01:59 PM UTC

    The incident has now been resolved. All affected transactions have been processed and settled. Once again, we apologise for any inconvenience this may have caused. Rest assured your money is always safe with Plum.

Read the full incident report →

Minor September 9, 2024

EU Direct Debit deposits delay

Detected by Pingoru
Sep 09, 2024, 01:42 PM UTC
Resolved
Sep 10, 2024, 07:38 AM UTC
Duration
17h 56m
Affected: ➡️ Deposits
Timeline · 2 updates
  1. investigating Sep 09, 2024, 01:42 PM UTC

    We have been advised that our direct debit provider is experiencing some technical issues today. Therefore some customers in EU regions might be experiencing a delay in the settlement of their direct debits. We'd like to reassure customers that deposits will be successfully completed, but at a slower pace than usual while our provider resolves this issue. We'd like to apologise for any inconvenience caused. Please be assured that your money is always safe with Plum.

  2. resolved Sep 10, 2024, 07:38 AM UTC

    The incident is now considered resolved. The affected deposits are now completed. We would like to apologise once again for any inconvenience this may have caused. If you have any questions or face any issues, please do not hesitate to contact our support team.

Read the full incident report →

Minor September 3, 2024

Plum Interest (MMF) Withdrawals Delay

Detected by Pingoru
Sep 03, 2024, 07:19 AM UTC
Resolved
Sep 03, 2024, 09:06 AM UTC
Duration
1h 47m
Affected: ⬅️ Withdrawals📈 Investments
Timeline · 2 updates
  1. identified Sep 03, 2024, 07:19 AM UTC

    We’re aware that some customers are experiencing delays in the settlement of their Plum Interest (MMF) withdrawals. Our team is working on identifying and resolving the issue as soon as possible. We apologise for any inconvenience and would like to reassure you that your funds are always safe with Plum.

  2. resolved Sep 03, 2024, 09:06 AM UTC

    The incident has now been resolved. All affected transactions have been processed and settled. Once again, we apologise for any inconvenience this may have caused. Rest assured your money is always safe with Plum.

Read the full incident report →

Minor August 23, 2024

US Stock Screens not loading

Detected by Pingoru
Aug 23, 2024, 09:43 AM UTC
Resolved
Aug 23, 2024, 03:34 PM UTC
Duration
5h 50m
Affected: 📈 Investments
Timeline · 3 updates
  1. investigating Aug 23, 2024, 09:43 AM UTC

    We're aware that customers are currently not able to open individual stock screens. We're working on resolving this issue as quickly as possible. We're sorry for any inconvenience caused. Please be assured that your money and investments are always safe with Plum.

  2. monitoring Aug 23, 2024, 09:50 AM UTC

    A fix was implemented and we are monitoring the results. We're sorry for any inconvenience caused. Please be assured that your money and investments are always safe with Plum.

  3. resolved Aug 23, 2024, 03:34 PM UTC

    This incident is now resolved. We're sorry for any inconvenience caused. Please be assured that your money and investments are always safe with Plum.

Read the full incident report →