Plum Fintech Outage History

We're aware that some French users who use Caisse d'Epargne, Credit Agricole, and Banque Populaire bank institutions are currently unable to link their bank account to Plum due to a technical issue. Our team is actively working to resolve this issue with our bank-linking partner as soon as possible. We're sorry for any inconvenience caused. Thank you for your patience. Nous sommes conscients que certains utilisateurs français utilisant les institutions bancaires Caisse d'Epargne, Crédit Agricole et Banque Populaire rencontrent actuellement des difficultés pour lier leur compte bancaire à Plum en raison d'un problème technique. Notre équipe travaille activement avec notre partenaire de liaison bancaire pour résoudre ce problème dans les plus brefs délais. Nous nous excusons pour les désagréments occasionnés et vous remercions de votre patience. Nous vous remercions de votre compréhension.

We are aware that some customers might experience a delay in the settlement of their withdrawals from their Interest Pocket. Please rest assured that we’re working as quickly as possible to resolve the issue. We would like to apologize for the inconvenience caused. Please be assured that your money is always safe with Plum.

We are aware that some users are not able to view their Investment holdings or submit orders. The issue is being worked on by our Tech team with the highest priority. Rest assured that your funds are always safe with Plum. We would like to apologise for the inconvenience this may have caused.

We are aware that some users may notice discrepancies in their Investment balances. This is solely a display issue; your actual Investment balance remains accurate and unaffected. We’re currently investigating this and aim to resolve the issue as soon as possible. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.

We are aware that some customers might experience a delay in the completion of their Stock sell orders. The issue is being worked on by our Tech team with the highest priority. Rest assured that your funds are always safe in the meantime. We would like to apologise for the inconvenience this may have caused.

We are aware that some customers might experience a delay in the completion of their Stock sell orders. The issue is being worked on by our Tech team with the highest priority. Rest assured that your funds are always safe in the meantime. We would like to apologise for the inconvenience this may have caused.

We’re aware that our US pricing provider experienced an issue yesterday, which affected stock prices displayed in the app for that day. This issue has now been resolved. However, prices and the percentage changes from yesterday may still appear incorrect. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.

We're aware that some customers might be experiencing a delay in completing their Direct Debit Deposits. The issue is being investigated and worked on by our Tech Team with the highest priority. Rest assured that your funds are always safe with Plum in the meantime. We apologise for any inconvenience caused.

We're aware that some customers are experiencing slower withdrawals from Interest pockets than usual. Rest assured that the issue is currently being worked on and the affected withdrawals will be available as soon as possible. We would like to apologise for any inconvenience caused and assure you that your money is always safe in the meantime.

We are aware that some users may notice discrepancies in their displayed balances for the UK Ethical Fund. This is due to an ongoing conversion process. During this time, the fund is temporarily unavailable for trading. Please be assured that your funds are safe and will reflect correctly once the process is finalised. We apologise for any inconvenience this may have caused.

We're aware that some customers are experiencing issues logging into the app. Our team is actively working to restore full access as quickly as possible. We apologise for any inconvenience caused. Rest assured that your money is always safe in the meantime.

We are aware that some customers may experience a delay in the settlement of their withdrawals from their Easy Access Interest Pockets. We’re working as quickly as possible to resolve the issue. Please be assured that your money is always safe with Plum. Apologies for any inconvenience caused.

We're aware that some customers might be experiencing a delay in completing their Cash ISA withdrawals. The issue is being investigated and worked on by our Tech team with the highest priority. Rest assured that your funds are always safe with Plum. We apologise for any inconvenience caused.

We have been advised that our direct debit provider is experiencing some technical issues today. Therefore some customers in EU regions might be experiencing a delay in the settlement of their direct debits. We'd like to reassure customers that deposits will be successfully completed, but at a slower pace than usual while our provider resolves this issue. We'd like to apologise for any inconvenience caused. Please be assured that your money is always safe with Plum.

We're aware that customers are currently not able to open individual stock screens. We're working on resolving this issue as quickly as possible. We're sorry for any inconvenience caused. Please be assured that your money and investments are always safe with Plum.