Resolved after 23 hours 3 minutes, affecting Interest credit, on January 6, 2026.
We’re aware that some customers have not yet received their December interest payment for their interest-bearing pockets. We'd like to reassure customers that interest payments will be successfully completed, but at a slower pace than usual. Apologies for any inconvenience this may cause; our team has identified the issue and is actively working to resolve it as quickly as possible! Thank you for your patience in the meantime.
Affected components
Update timeline
- identified Jan 06, 2026, 10:18 AM UTC
We’re aware that some customers have not yet received their December interest payment for their interest-bearing pockets. We'd like to reassure customers that interest payments will be successfully completed, but at a slower pace than usual. Apologies for any inconvenience this may cause; our team has identified the issue and is actively working to resolve it as quickly as possible! Thank you for your patience in the meantime.
- resolved Jan 07, 2026, 09:21 AM UTC
This incident has been resolved.
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