Plum Fintech Outage History

Started Oct 20, 2026, 07:14 AM UTC· resolved Oct 21, 2026, 09:31 AM UTC

1. identified Oct 20, 2026, 07:14 AM UTC

   We are currently investigating an issue that is preventing users from accessing the app. Our engineering team is actively working to identify the root cause and restore service as quickly as possible. We apologize for the disruption this is causing and will provide our next update within.

2. monitoring Oct 20, 2026, 11:53 AM UTC

   We have identified the root cause as an issue with one of our third-party service providers. A fix has been implemented and services are coming back online. We are currently monitoring the systems to ensure everything remains stable

3. resolved Oct 21, 2026, 09:31 AM UTC

   This incident has been resolved.

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Started Aug 03, 2026, 03:21 PM UTC· resolved Aug 04, 2026, 07:19 AM UTC

1. identified Aug 03, 2026, 03:21 PM UTC

   We're currently experiencing a technical issue with our live chat support tool. You may experience longer than usual wait times when contacting us via chat. We will update this page once the issue is fixed. Thank you for your patience.

2. resolved Aug 04, 2026, 07:19 AM UTC

   This incident has been resolved.

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Started Jul 27, 2026, 05:51 PM UTC· resolved Aug 03, 2026, 02:45 PM UTC

1. identified Jul 27, 2026, 05:51 PM UTC

   We are currently aware of an issue affecting some withdrawals. Our payment partner is experiencing delays with Faster Payments processing, which may cause some withdrawals to remain pending for longer than usual. We are actively monitoring the situation and working with our provider to restore normal service as quickly as possible. There is no need to retry or resubmit your withdrawal. Any pending withdrawals will remain in the queue while the issue is being investigated. We apologise for the inconvenience and will provide further updates as soon as we have more information.

2. monitoring Jul 28, 2026, 08:44 AM UTC

   We have identified the issue affecting some withdrawals, and our payment partner has now restored normal Faster Payments processing. New withdrawal requests should now be processed without delays. If your withdrawal was submitted while the issue was ongoing and is still pending, there's no need to retry or submit a new request. Our team is actively working to process these outstanding withdrawals as quickly as possible. We apologise for the inconvenience

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Started Jun 16, 2026, 02:02 PM UTC· resolved Jun 16, 2026, 03:28 PM UTC

1. investigating Jun 16, 2026, 02:02 PM UTC

   We are currently aware of an issue affecting some GBP withdrawals. Our payment partner is experiencing delays with Faster Payments processing, which may cause some withdrawals to remain pending for longer than usual. We are actively monitoring the situation and working with our provider to restore normal service as quickly as possible. There is no need to retry or resubmit your withdrawal. Any pending withdrawals will remain in the queue while the issue is being investigated. We apologise for the inconvenience and will provide further updates as soon as we have more information.

2. resolved Jun 16, 2026, 03:28 PM UTC

   This incident has been resolved.

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Started May 29, 2026, 12:57 PM UTC· resolved Jun 02, 2026, 11:34 AM UTC

1. investigating May 29, 2026, 12:57 PM UTC

   We're aware that some customers may be experiencing delays in the completion of their stock sell orders. Our technical team is actively investigating the issue and handling it with the highest priority to restore normal service as quickly as possible. Please rest assured that your funds and assets remain safe and secure during this time. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding while we work toward a resolution

2. resolved Jun 02, 2026, 11:34 AM UTC

   This incident has been resolved.

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Started May 19, 2026, 12:29 PM UTC· resolved May 20, 2026, 07:35 AM UTC

1. monitoring May 19, 2026, 12:29 PM UTC

   Due to an issue our EU banking network is currently experiencing, transfers made after 08:00 this morning may be delayed. This includes Instant Deposits, Quick Transfers, withdrawals and payouts from stocks to EU bank accounts. The transactions will complete automatically as soon as the EU network restores normal service. We will continue to monitor the situation closely and keep you updated via our status page.

2. resolved May 20, 2026, 07:35 AM UTC

   This incident has been resolved.

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Started Apr 16, 2026, 08:14 AM UTC· resolved May 08, 2026, 09:32 AM UTC

1. monitoring Apr 16, 2026, 08:14 AM UTC

   We are currently investigating several issues affecting a small subset of users. These include: Some users are unable to see their Plum Interest Account/MMF (currently under monitoring). Some users may experience issues during onboarding verification. Some users are unable to complete sign-up due to not receiving OTP codes. Our team is actively working on identifying root causes and implementing fixes. We appreciate your patience and understanding.

2. monitoring Apr 16, 2026, 08:15 AM UTC

   We are continuing to monitor for any further issues.

3. monitoring Apr 20, 2026, 08:13 AM UTC

   We are continuing to monitor for any further issues.

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Started Apr 07, 2026, 04:49 PM UTC· resolved Apr 08, 2026, 07:35 AM UTC

1. identified Apr 07, 2026, 04:49 PM UTC

   We’re investigating an issue affecting users who downloaded the latest app version (3.67.0). Our team is working on a fix and we’ll share updates soon.

2. resolved Apr 08, 2026, 07:35 AM UTC

   This incident has been resolved.

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Started Mar 16, 2026, 06:11 PM UTC· resolved Mar 19, 2026, 02:26 PM UTC

1. identified Mar 16, 2026, 06:11 PM UTC

   We’re aware that some scheduled automated savings rules may not have run as intended for some customers earlier today. Our engineering team has identified the issue and is currently working to resolve it as quickly as possible. Apologies for any inconvenience this may cause, and thank you for your patience in the meantime.

2. monitoring Mar 17, 2026, 01:23 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 19, 2026, 02:26 PM UTC

   This incident has been resolved.

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Started Jan 06, 2026, 10:18 AM UTC· resolved Jan 07, 2026, 09:21 AM UTC

1. identified Jan 06, 2026, 10:18 AM UTC

   We’re aware that some customers have not yet received their December interest payment for their interest-bearing pockets. We'd like to reassure customers that interest payments will be successfully completed, but at a slower pace than usual. Apologies for any inconvenience this may cause; our team has identified the issue and is actively working to resolve it as quickly as possible! Thank you for your patience in the meantime.

2. resolved Jan 07, 2026, 09:21 AM UTC

   This incident has been resolved.

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Started Dec 31, 2025, 11:53 AM UTC· resolved Jan 05, 2026, 04:02 PM UTC

1. identified Dec 31, 2025, 11:53 AM UTC

   We're aware that some of our customers in the EU region might be experiencing a delay in the settlement of their direct debits. We’d like to reassure customers that all deposits are expected to be successfully completed on Monday and apologise for any inconvenience caused. Please be assured that your money is always safe with Plum.

2. resolved Jan 05, 2026, 04:02 PM UTC

   This incident has been resolved.

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Started Dec 30, 2025, 06:47 PM UTC· resolved Dec 30, 2025, 06:47 PM UTC

1. resolved Dec 30, 2025, 06:47 PM UTC

   On 31 December, due to the holiday period, our banking partner will close earlier than usual. This means that any interest pocket withdrawals requested after 10:00 UK time (instead of the usual 15:00 UK time) will be processed on the next business day, by the end of the day. Please keep this in mind when planning your withdrawals.

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Started Nov 18, 2025, 01:51 PM UTC· resolved Nov 19, 2025, 07:57 AM UTC

1. monitoring Nov 18, 2025, 01:51 PM UTC

   We are currently experiencing delays in the processing of EUR deposits and withdrawals. This is due to a reported issue with our payment provider. Our team is in close contact with the provider and is actively monitoring the situation to confirm the impact and restore normal service as quickly as possible.

2. resolved Nov 19, 2025, 07:57 AM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 01:48 PM UTC· resolved Nov 19, 2025, 02:03 PM UTC

1. identified Nov 18, 2025, 01:48 PM UTC

   We're aware that customers holding Netflix Inc. (NFLX) shares are experiencing a discrepancy in how their shares are being displayed. Please be assured that the underlying value of your shares is not impacted by this issue. This was caused by an unforeseen technical issue when the 10-for-1 Netflix stock split, which took effect on November 17. The issue is currently being addressed by our tech team with the highest priority. We sincerely apologise for any inconvenience this may have caused.

2. resolved Nov 19, 2025, 02:03 PM UTC

   This incident has been resolved.

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Started Oct 29, 2025, 08:11 AM UTC· resolved Oct 30, 2025, 08:06 AM UTC

1. investigating Oct 29, 2025, 08:11 AM UTC

   We're aware that some customers are experiencing delays in the settlement of their Plum Interest (MMF) transactions. Our team is working on identifying and resolving the issue as soon as possible. We're sorry for any inconvenience caused and appreciate your patience.

2. monitoring Oct 29, 2025, 10:07 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 30, 2025, 08:06 AM UTC

   This incident has been resolved and all transactions have been settled. We're sorry for any inconvenience caused.

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Started Oct 24, 2025, 09:04 AM UTC· resolved Oct 24, 2025, 04:27 PM UTC

1. investigating Oct 24, 2025, 09:04 AM UTC

   We're aware that some Android customers are experiencing issues resetting their PINs. Our team is actively working to restore full access as quickly as possible. We apologise for any inconvenience caused, and we appreciate your patience.

2. resolved Oct 24, 2025, 04:27 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 07:46 AM UTC· resolved Oct 22, 2025, 10:28 AM UTC

1. investigating Oct 20, 2025, 07:46 AM UTC

   We’re currently experiencing a disruption with our Customer Communication Service Provider. This issue is affecting both inbound and outbound messages - Customers are currently unable to send us new messages, and our team cannot view or reply to existing ones. As soon as the service is restored, all pending messages will be reviewed and responded to as a priority. We're sorry for any inconvenience this may cause, and we appreciate your patience.

2. monitoring Oct 20, 2025, 10:59 AM UTC

   A fix has been implemented and our Customer Communication Service Provider is monitoring the results. We're sorry for any inconvenience this may have caused, and we appreciate your patience.

3. investigating Oct 20, 2025, 05:44 PM UTC

   We’re currently experiencing a disruption with our Customer Communication Service Provider. This issue is affecting both inbound and outbound messages - Customers are currently unable to send us new messages, and our team cannot view or reply to existing ones. As soon as the service is restored, all pending messages will be reviewed and responded to as a priority. We're sorry for any inconvenience this may cause, and we appreciate your patience.

4. monitoring Oct 21, 2025, 06:01 AM UTC

   A fix has been implemented and our Customer Communication Service Provider is monitoring the results. We're sorry for any inconvenience this may have caused, and we appreciate your patience.

5. resolved Oct 22, 2025, 10:28 AM UTC

   This incident has been resolved.

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Started Aug 06, 2025, 08:16 AM UTC· resolved Aug 08, 2025, 03:27 PM UTC

1. identified Aug 06, 2025, 08:16 AM UTC

   We are aware that some Combo Deposits did not process as expected. Please rest assured that we are working diligently to resolve this as quickly as possible. We're sorry for any inconvenience caused, and we appreciate your patience.

2. monitoring Aug 06, 2025, 12:36 PM UTC

   We have started running the Combo Depositors. We truly appreciate your patience while we work to resolve the issue.

3. resolved Aug 08, 2025, 03:27 PM UTC

   This incident has been resolved.

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Started Jul 15, 2025, 07:21 AM UTC· resolved Jul 17, 2025, 03:11 PM UTC

1. investigating Jul 15, 2025, 07:21 AM UTC

   We are currently investigating this issue.

2. resolved Jul 17, 2025, 03:11 PM UTC

   This incident has been resolved.

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Started Jul 11, 2025, 03:44 PM UTC· resolved Jul 28, 2025, 10:12 AM UTC

1. investigating Jul 11, 2025, 03:44 PM UTC

   We recently experienced a connectivity issue that was preventing some iOS users from logging into the app. A fix has been implemented and we are currently monitoring the situation to ensure everything is working as expected. Users can now log in using either the phone number or the email linked to their Plum account. We appreciate your patience and understanding. Rest assured, your money has remained safe throughout.

2. monitoring Jul 12, 2025, 03:29 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Jul 12, 2025, 03:31 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Jul 28, 2025, 10:12 AM UTC

   This incident has been resolved.

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Started Jul 03, 2025, 09:58 AM UTC· resolved Jul 03, 2025, 11:03 AM UTC

1. investigating Jul 03, 2025, 09:58 AM UTC

   We're aware that some customers in the UK may be experiencing delays with their Direct Debit deposits that were due to settle on 2nd July. The issue is being investigated and worked on by our Tech team with the highest priority. Rest assured that your funds are safe in the meantime. We apologise for any inconvenience caused.

2. resolved Jul 03, 2025, 11:03 AM UTC

   This incident has been resolved.

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Started Jun 19, 2025, 12:47 PM UTC· resolved Jun 23, 2025, 09:11 AM UTC

1. investigating Jun 19, 2025, 12:47 PM UTC

   We're aware that some users may be presented with a subscription promotion screen when attempting to buy funds, despite already being on the correct subscription tier. Our team is actively investigating and working to resolve this issue as quickly as possible. We're sorry for any inconvenience caused and appreciate your patience.

2. monitoring Jun 20, 2025, 02:02 PM UTC

   A fix has been implemented, and we are monitoring the results. We're sorry for any inconvenience this has caused and appreciate your patience!

3. resolved Jun 23, 2025, 09:11 AM UTC

   This incident has been resolved. We're sorry for any inconvenience caused!

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Started Jun 05, 2025, 04:11 PM UTC· resolved Jun 13, 2025, 09:17 AM UTC

1. identified Jun 05, 2025, 04:11 PM UTC

   We’re currently experiencing a delay in the settlement of some mutual fund orders. Our provider has confirmed the issue and is working to resolve it as quickly as possible. Our team is actively monitoring the situation to ensure a swift resolution. We apologise for the inconvenience this may cause. Please rest assured that your money remains safe with us at all times. Thank you for your patience and understanding.

2. identified Jun 10, 2025, 09:56 AM UTC

   We are continuing to work on a fix for this issue.

3. resolved Jun 13, 2025, 09:17 AM UTC

   This incident has been resolved and all transactions are now settled. We're sorry for any inconvenience caused.

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Started May 29, 2025, 12:04 PM UTC· resolved May 29, 2025, 01:32 PM UTC

1. identified May 29, 2025, 12:04 PM UTC

   We're aware that some customers may currently be unable to create new Direct Debit payments because of an issue impacting our payments provider. This is also preventing the distribution of funds for any new Direct Debits for the time-being. Since the issue was identified, our Tech Team is working on it so impacted customers have the money available in their Plum account as soon as possible. We apologise for the inconvenience caused in the meantime. Please rest assured that your money is always safe. Thank you very much for your patience!

2. resolved May 29, 2025, 01:32 PM UTC

   This incident has been resolved.

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Started May 10, 2025, 10:40 AM UTC· resolved May 13, 2025, 08:32 AM UTC

1. identified May 10, 2025, 10:40 AM UTC

   We are currently experiencing a delay in the settlement of some deposits that were originally expected to be completed on May 9. Our tech team has identified the issue and is actively working to resolve it. Please rest assured that your money remains secure during this time. We sincerely apologise for the inconvenience and appreciate your patience while we work to fix this. Thank you!

2. resolved May 13, 2025, 08:32 AM UTC

   This incident has been resolved.

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