Pineapple Net incident

YMCA College Squares, 570 Lygon St , Carlton 3053

Notice Resolved View vendor source →

Pineapple Net experienced a notice incident on September 5, 2025, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 07:25 AM UTC
Resolved
Sep 05, 2025, 08:06 AM UTC
Duration
41m
Detected by Pingoru
Sep 05, 2025, 07:25 AM UTC

Update timeline

  1. investigating Sep 05, 2025, 06:10 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Sep 05, 2025, 07:25 AM UTC

    Tech team is onsite and found common areas of YMCA College Squares area in Level 6, 7 and Level 8 has no power causing network devices goes down

  3. resolved Sep 05, 2025, 08:06 AM UTC

    Issue was fixed by turning ON the termination circuit at Level1 which is feeding common areas of all the levels.