Pineapple Net experienced a notice incident on September 9, 2026, lasting 6h 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 09, 2026, 10:27 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Sep 09, 2026, 10:38 PM UTC
The building management has confirmed that the interruption to the service is due to the ongoing power outage at the area/street.
- resolved Sep 10, 2026, 04:41 AM UTC
The services have been restored following the area power maintenance. This incident has now been resolved.